Quality Inn & Suites Downtown Walla Walla

Hotels
•
Quality Inn
6.8 (492 reviews)
520 N 2nd Ave , Walla Walla , US
+1 509-956-7365

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location to downtown and venues
Pool and hot tub (kids enjoyed)
Convenient to freeway
Friendly/helpful staff mentioned in several reviews
Continental breakfast included (when available)
Cons:
Dirty rooms / dingy sheets / stains
Breakfast scarce/poor quality / expired milk
No elevator
Noisy lower-level rooms and loud bathroom door
Outdated facilities; pieces crumbling
Musty smells in hallway/room
Inconsistent or slow check-in and occasional unfriendly staff
Parking awkward near lobby entrance on a hill

Categories

Cleanliness
4.5
Multiple reviews cite dirty rooms, dingy sheets, offensive cleaning smells, stains and a found used deodorant under the couch — cleanliness is below expectation.
Service
8.3
Mixed reports: several mentions of friendly and helpful desk staff, but also reports of unhelpful staff, slow/no one at check-in counter and a billing/refund dispute; overall service leans positive but inconsistent.
Location
9.2
Consistently praised — many reviews cite very good location to downtown/venues and convenience to the freeway.
Room Quality
5
Multiple issues: noisy lower-level rooms, outdated facilities, crumbling pieces of the room, loud bathroom door, musty smells and stains — room quality is mediocre.
Amenities
8
Pool and hot tub repeatedly noted positively (kids enjoyed it) though sometimes cold/small; continental breakfast included but inconsistent availability; no elevator noted as a facility drawback.
Value for Money
7.7
Mixed: some explicitly call it good value for location, while others raised concerns about refunds and overall value — slightly above average.
Food and Beverage
4
Several complaints: breakfast ran out or was very scarce, no proper eggs, weak coffee, expired milk and poor-quality items (bacon, watery gravy) — F&B is below standard.
Overall Experience
7.7
Overall a mixed stay: strong location and family-friendly pool offset by cleanliness, room condition, breakfast and occasional service/check-in failures — acceptable for a short/overnight stay but forgettable for longer stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Scenic Blue Mountains Setting
Quality Inn & Suites Walla Walla offers a picturesque backdrop against the stunning Blue Mountains. The hotel provides an indoor swimming pool and rooms equipped with refrigerators, ensuring a comfortable stay.

Convenient Amenities
The bright and spacious rooms at Quality Inn & Suites Walla Walla feature air-conditioning, microwaves, and coffee-makers for added convenience. Guests can enjoy complimentary Wi-Fi access, hairdryers, and the option to relax in the hotel’s fitness center and spa.

Delightful Dining Options
Start your day with freshly made waffles, fresh fruit, and unlimited coffee. Indulge in evening treats with freshly baked cookies. With free parking available, explore nearby attractions like the Veteran's Memorial Golf Course and Eastgate Mall just a short drive away.

Book your stay at Quality Inn & Suites Walla Walla for a memorable experience amidst the beauty of Walla Walla.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALW

Location

Guest Reviews

6.8
Based on 492 reviews
Cleanliness: 4.5
Service: 8.3
Location: 9.2
Room Quality: 5
Amenities: 8
Value for Money: 7.7
Food and Beverage: 4
Overall Experience: 7.7
G
Gossard • family_with_children • us
6
Pros:

Location is good. Quiet.

Cons:

The air in the room was very dry. Ran out of breakfast.

2026-10-26 • via Nuitee
M
Melody • couple • us
6
A decent place to stay but ask for the upper level rooms.
Pros:

Very nice pool and hot tub area. Decent breakfast.

Cons:

Lower level rooms are noisy since there is not enough insulation between the floors and you can hear every time somebody gets up and walks around the floor above you. The breakfast should include scrambled eggs instead of whatever that egg thing is that they include. The coffee that is included in the breakfast is very weak.

2026-10-22 • via Nuitee
D
Darrin • extended_group • us
9
Good value & location to downtown
Pros:

Location

Cons:

Parking was odd if you had a room on floor two near the lobby since the hotel entrance/lobby is on a hill.

2026-10-12 • via Nuitee
C
Carlos • family_with_children • us
6
Bueno pero pueden mejorar!
Pros:

Buena ubicación y cómodo

Cons:

El desayuno es muy escaso, ni siquiera tienen huevos, hubo un día que pusieron unos duros refrigerados horribles!
Salí un día antes de lo previsto y no me devolvieron el pago de una noche más que había adelantado sabiendo que una primera persona en el escritorio de en frente me había dicho que si, la segunda persona dijo que era a discreción del manager y que no creía que el hiciera reembolsos.
La atención del personal no es la mejor. Y me pareció muy extraño porque la ciudad es súper agradable con los visitantes.

2026-10-08 • via Nuitee
C
Christie • couple • us
8
2026-09-11 • via Nuitee
D
Denis • couple • us
9
Great overall
2026-09-08 • via Nuitee
B
byrnes • couple • us
8
Cons:

No elevator.

2026-09-05 • via Nuitee
D
Daniel • family_with_children • us
7
2026-09-04 • via Nuitee
M
Melissa • extended_group • us
9
2026-08-30 • via Nuitee
O
Olesia • family_with_children • ee
9
2026-08-30 • via Nuitee
S
Sheldon • family_with_children • us
9
Pros:

They were a great help

Cons:

Value

2026-08-18 • via Nuitee
V
Victoria • extended_group • us
9
2026-08-14 • via Nuitee
B
Burt • solo_traveller • us
4
Will never revisit.
Pros:

The pool was nice however it was so very cold. The desk staff were friendly.

Cons:

The rooms were dirty the sheets were dingy. The smell of the cleaner that was used was equally offensive as the rooms smell.

2026-08-13 • via Nuitee
A
Alfonso • family_with_children • us
9
2026-08-11 • via Nuitee
S
Stewart • solo_traveller • us
5
Pros:

How convenient it was from the freeway

Cons:

The bathroom door in our room 210 was so loud opening and closing it woke you up in the middle of the night if you have other people or kids with you and they use the bathroom..
The food wasn't good and the bacon was so crispy it wasn't necessarily burnt but it disintegrated when taking a bite. The gravy for the biscuits and gravy was so watered down. The milk was expired it was the 7th and the milk expired on the 5th of Aug..
the staff at the front desk seemed ok.( Guy) He seemed to be on his phone every time I went down by the front desk. Sorry but wearing a hat backwards and pants a little below the waist like sagging isn't a great look for the hotel
The pool was kinda smallish. But the kids still had fun the
I seem to not be able to find the shit off button lol

2026-08-10 • via Nuitee
S
Stewart • solo_traveller • us
4
2026-08-09 • via Nuitee
K
Kimberly • couple • us
3
Pros:

Location to venue we were headed to

Cons:

The hallway and room smelled musty which made for an uncomfortable stay.

2026-07-24 • via Nuitee
C
Cindy • couple • us
1
Horrible
Pros:

The location was fine. We never stayed. We checked in and then checked out.

Cons:

It was dirty, the staff were unfriendly barely spoke to us, there was a used deodorant, cap underneath the couch. The bed had a stain on it.

2026-07-20 • via Nuitee
M
Marissa • family_with_children • us
5
Forgettable, luckily.
Pros:

Pool was fun for my kids and location was great.

Cons:

When we originally checked in, we walked into our room and the room hadn’t yet been turned over. When we arrived back at the check in counter there was no one at the counter so we had to call a separate number to get someone to get us a new room. Overall check in took close to 30 minutes. Pieces of the room were crumbling and coming off the walls.

2026-07-19 • via Nuitee
R
Romy • couple • us
6
Pros:

The location to downtown was great , staff very friendly and helpful.

Cons:

Just needs to be updated.

2026-07-12 • via Nuitee