Hilton Garden Inn Ottawa Downtown

Hotels
Hilton Garden Inn
8.3 (987 reviews)
361 Queen Street , Ottawa , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 987 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
B
Bianca couple de
8
2026-07-11 via Nuitee
T
Tania couple ca
10
2026-07-11 via Nuitee
P
Prabhjot solo_traveller ca
4
2026-07-10 via Nuitee
R
Remo Beyer solo_traveller de
9
2026-07-10 via Nuitee
G
Ginette family_with_children ca
9
Nous reviendrons
Pros:

La qualité de la chambre et la piscine. L'accueil en français. L'emplacement est parfait.
L'accès possible à une borne de recharge électrique.

Cons:

la qualité du repas était moyen, joue de boeuf un peu sec ainsi qu'un poulet peu moelleux.
Rien d'autres.

2026-07-09 via Nuitee
K
Klára family_with_children hu
8
Elégedettek voltunk mindennel, a személyzet is nagyon kedves volt
Pros:

Lokáció, tisztaság, kényelmes ágy

Cons:

Csak 2 db paper pohár volt a szobában, 4-en voltunk.

2026-07-09 via Nuitee
J
Jasia solo_traveller ca
2
Cons:

Reception staff is not friendly at all and not accommodating.

2026-07-09 via Nuitee
J
James solo_traveller gb
5
Pros:

Location was really good, close to a train station or short 15 min walk to centre. Location was quiet and had a convenient store across the street.

Cons:

We had breakfast included, however only included one option: eggs tosst beans and potatoes, cost extra for any additons or uf you wanted somethingdifferenti i.e. pancakes for the kids! , no buffet either. Not great for the kids. 50 minute wait, then came out cold, sent it back and when it returned it was still cold. . I did complain and managed to get into the buffet breakfast for the apartment guests. Apparently this was not available to hotel guests. Not great Hilton!

2026-07-09 via Nuitee
R
ROUSSEAU couple fr
8
Pros:

Emplacement parfait, hôtel visiblement refait à neuf, chambre spacieuse avec une superbe vue.
La piscine et la salle de sport étaient vraiment appréciables.

Cons:

Le matelas était très inconfortable.

Les photos de l’hôtel sont trompeuses, nous pensions pouvoir prendre un petit-déjeuner buffet, en libre service, comme le font la plupart des hôtels et comme le suggère les photos de l’hôtel. Ce ne fut pas le cas, ils ne font plus ce genre de petit-déjeuner, seul le petit-déjeuner « à la carte » au restaurant de l’hôtel était possible. Très déçus, d’autant plus que ça rajoute encore des frais au séjour.

2026-07-08 via Nuitee
A
Alan couple nz
8
2026-07-08 via Nuitee
N
Nitin couple ca
10
Pros:

Good Experince

Cons:

Nothing

2026-07-08 via Nuitee
E
Elizabeth solo_traveller ca
8
Pros:

Bed and bathroom was great

Cons:

Cell service wasnt the best in the building.

2026-07-08 via Nuitee
N
Ngoc Hoang Uyen family_with_children ca
10
very good
Cons:

It'd be better if the TV was a smart one, so I could open Youtube for my kid

2026-07-07 via Nuitee
F
Frank Biskupek solo_traveller gb
10
Pros:

Great location to highway and downtown.
Great staff. Very nice room and we will certainly be back.

2026-07-07 via Nuitee
R
Reema family_with_children us
8
Good location w parking and supermarket across the street. Good location to go sightseeing as well.
Pros:

Clean

Cons:

The shower took a while to get hot water but staff offered compensation for the inconvenience.

2026-07-06 via Nuitee
N
Nanny family_with_children ca
10
2026-07-06 via Nuitee
B
Bradbeer solo_traveller gb
9
2026-07-06 via Nuitee
P
Patricia family_with_children ca
1
je ne recommande pas.
Cons:

il y eu des infiltrations d'eaux majeures, de l'eau à plusieurs endroits. Petit déjeuner annulé pour cette cause. Piscine fermée également.

2026-07-06 via Nuitee
H
Hadi couple ca
8
2026-07-04 via Nuitee
V
Vanessa family_with_children ca
2
2026-07-03 via Nuitee