Hilton Garden Inn Ottawa Downtown

Hotels
•
Hilton Garden Inn
8.3 (885 reviews)
361 Queen Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 885 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
J
Jens • family_with_children • ch
9
2026-04-17 • via Nuitee
A
Al Sarairah • solo_traveller • jo
7
2026-04-16 • via Nuitee
G
gerald • couple • ca
10
2026-04-12 • via Nuitee
S
Sebastiano • solo_traveller • ch
8
2026-04-11 • via Nuitee
L
Laurent • couple • ca
8
Pratique et confortable
Pros:

Bien situé pour des recherches aux Archives nationales. Confortable. Jolie vue.

Cons:

Bruits de travaux dans la rue (pas la faute de l’hôtel)

2026-04-11 • via Nuitee
R
razavi • solo_traveller • ca
10
Pros:

The purple colour of the interior design of my room

2026-04-10 • via Nuitee
B
Bradley • solo_traveller • gb
7
2026-04-07 • via Nuitee
N
Nadege • couple • ca
9
Pros:

Propre, calme et à proximité de tout

Cons:

Payer pour le déjeuner à la carte(chaque item facturé)

2026-04-06 • via Nuitee
L
Leah • couple • us
10
Hilton Garden Inn Ottawa Downtown is a
Pros:

Hilton Garden Inn Ottawa Downtown is a lovely, clean & well located hotel close to the sites. We've stayed here a few times when seeing family in the area and always enjoy our stays here.

Cons:

We liked everything.

2026-04-06 • via Nuitee
M
Matthieu • couple • ca
8
C’était correct
Pros:

L’emplacement ,
Propriété

Cons:

La télévision pas des bonnes chaînes pour voir quelque chose d’intéressant puis le petit déjeuner pas inclus alors que l’annonce disait que c’était inclus,parking payant.En tout la chambre à la réservation c’était 201$ taxes 35$ au finale avec parking j’ai déboursé 290$ pour une nuit.Je trouve que c’est une tromperie.

2026-04-05 • via Nuitee
N
Nadege • couple • ca
10
Pros:

Propre, confortable et agréable

Cons:

Le déjeuner et le stationnement aurait dû être inclus

2026-04-05 • via Nuitee
A
Arjun • solo_traveller • ca
1
2026-04-05 • via Nuitee
W
Weeg • couple • de
9
Pros:

Sehr nettes Personal

Cons:

Die Räume haben wenig Stauraum/ Coathanger/towelrags

2026-04-04 • via Nuitee
J
Jennifer • couple • ca
10
very aggreable
Pros:

the quality of the restaurant, the cleanliness

Cons:

The rooms are quite small.

2026-04-02 • via Nuitee
G
Gianluca • solo_traveller • it
10
2026-03-29 • via Nuitee
K
kelsey • couple • ca
6
Clean and nice. Not a kid fun hotel
Pros:

The bed and rooms where clean and comfy in a good location well mannered staff

Cons:

The pool is not kid friendly. 100% need lift jackets or know how to swim. I am 6 ft and could barely touch. Shower water was cold lukewarm at best and they told me it was user error.

2026-03-26 • via Nuitee
F
Frédérique • solo_traveller • ca
8
2026-03-23 • via Nuitee
E
Erica • couple • ca
8
2026-03-22 • via Nuitee
F
Ferenc • family_with_children • ca
7
Good but not great
Pros:

Close to downtown and great customer service.

Cons:

The place itself is dated with old fraying sheets and shower curtains.

2026-03-22 • via Nuitee
A
Agnieszka • family_with_children • ca
10
2026-03-21 • via Nuitee