Hilton Garden Inn Ottawa Downtown

Hotels
•
Hilton Garden Inn
8.3 (940 reviews)
361 Queen Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 940 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
D
Dilpreet • couple • ca
9
2026-06-27 • via Nuitee
G
gerard • couple • ca
7
Good
Pros:

Overall facilities were ok

Cons:

Rooms

2026-06-27 • via Nuitee
B
Beniwa • solo_traveller • us
10
2026-06-26 • via Nuitee
M
Mohammed Adbul • solo_traveller • ca
10
2026-06-26 • via Nuitee
C
Celben • solo_traveller • fr
9
Bel hôtel bien situé
Pros:

Superbe hôtel, très bien placé. Les chambres sont spacieuses, propres. Très bonne literie. Restaurant très bon également.

Cons:

Rien

2026-06-26 • via Nuitee
S
Sadya • solo_traveller • ca
10
2026-06-25 • via Nuitee
K
Kristy • solo_traveller • ca
8
2026-06-25 • via Nuitee
E
Elizabeth • couple • ca
8
2026-06-23 • via Nuitee
C
cedrick • couple • ca
10
2026-06-22 • via Nuitee
S
Said • solo_traveller • ca
3
2026-06-22 • via Nuitee
M
Markus • extended_group • at
8
2026-06-21 • via Nuitee
C
Catherine • family_with_children • fr
9
2026-06-17 • via Nuitee
E
Elaine • couple • ca
9
Ottawa is a beautiful city to visit!
Pros:

Tulip Restaurant staff was friendly, and helpful, the food delicious. Sab provided exceptional service our last lunch.
We’re willing to store our luggage when we arrived early and they have extra safety measures.

2026-06-16 • via Nuitee
C
Claire • couple • gb
9
Pros:

Location, bed was so comfortable

Cons:

Lift wasn’t cleaned

2026-06-15 • via Nuitee
A
Alide • couple • ca
10
Reliable hotel to stay at when in Ottawa.
Pros:

Great selection of warm foods. Bread and coffee also good. A good breakfast is very important for any day. No lineups so we got the food quickly and to our satisfaction. Quiet seating made breakfast enjoyable.

Cons:

The pulled pork was too salty. The turkey breakfast sausage not at all tasty. I missed rye or whole grain bread. I might have chosen omelette if I had known it was available. Only found out when told by server.

2026-06-15 • via Nuitee
E
ezio antonio • solo_traveller • it
9
Pros:

Staffa, pulizia, posizione

Cons:

Nulla

2026-06-14 • via Nuitee
L
Lydia • solo_traveller • be
7
Pros:

L'emplacement est génial , en ville.

Cons:

Le personnel du petit déjeuner, pas très sympa.

2026-06-13 • via Nuitee
I
IDANGELA • family_with_children • it
8
Grande albergo comodo per il centro e con belle camere
Pros:

Ottima posizione e camera confortevole

Cons:

Niente

2026-06-12 • via Nuitee
G
Gabriele • couple • it
10
Piacevole sorpresa
Pros:

Posizione e Camera soprattutto

Cons:

Niente

2026-06-10 • via Nuitee
J
jones • family_with_children • ca
10
2026-06-08 • via Nuitee