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Facilities
Property facilities
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Free beach shuttle
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Table tennis
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Salt-water pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Fence around pool
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Pub crawls
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Happy hour
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Stand-up comedy
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Tennis lessons on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Free bus station shuttle
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Swimming nearby
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Hosted evening meal (reserve)
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location and Complimentary Shuttle Service
Located near Phoenix Sky Harbor International Airport, DoubleTree Suites by Hilton Phoenix offers easy access to the city center. Enjoy the convenience of a free airport shuttle service for a stress-free stay.
Comfortable Accommodations with Modern Amenities
Relax in air-conditioned suites equipped with free WiFi and a cable TV. Unwind by the outdoor pool or stay active in the fitness center during your stay at DoubleTree Suites by Hilton Phoenix.
Nearby Attractions and Easy Transportation
Explore Arizona State University, the Phoenix Zoo, and Old Town Scottsdale, all just a short distance away. With a metro rail station within walking distance, discovering the city's attractions is both convenient and accessible.
Book your stay at DoubleTree Suites by Hilton Phoenix for a seamless blend of comfort and convenience.
The airport shuttle service operates from 16:00 to 23:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 10 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$15 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel overall is nice,I would definitely go back
Well I wanted to take my breakfast to my room since I wasn’t feeling good,they said only dining.hence I just checked out early after 8 am
Close to the airport, lots of space and the pool area was lovely.
I came in through gate 5 and it felt like I was in the basement in the service area. It would be nice to brighten this area with some plants and/or pictures for the walls. It was late and I was alone, so a bit eerie.
Facilities
The location was fine.
We stayed for one night and, unfortunately, our experience was disappointing from the start. The room rate was already quite high, and we were surprised to be charged extra for parking—especially since it was just an open outdoor lot, not even a structured garage.
The most concerning issue, however, was the cleanliness. When I went to shower, the washcloth I took out was visibly stained/dirty. That is completely unacceptable, especially from a Hilton property where higher standards are expected.
I did report this to management, and while they tried to resolve the situation by offering Hilton points, that solution didn’t apply to us since we’re not members. It felt like our concern wasn’t fully addressed in a meaningful way.
Overall, this experience did not meet our expectations, and we will not be returning.
Air conditioning didn’t work
Stayed there 3 nites only for my jewlery to come up missing after house keepers cleaned my room … they are thieves don’t stay here with anything valuable horrible experience… house keeper don’t get held accountable here …
Easy access to airport, great views of Phoenix
No shuttle after a certain time even if missed by 5 minutes.
The hotel was nice and clean. It had modern amenities and was nicely updated.
Let's start with the automatic lighting in the bathroom-what a pain.Walk in and every light comes on. You can override the lights with two seperate switches, but after about 30 seconds or if you move, you get blinded again. Not the greatest experience when settling in after arriving at 1am.
Now for the a-la-carte atmosphere. The desk person looked at us like we were crazy when we asked if there was a continental breakfast. Nope! $17 each for breakfast buffet. If we wanted a fresh coffee, it was $5.50 per cup, and we had to figure out the touchscreen custom coffee machine that tended to splatter and make a mess.
Let's not forget the parking. OMG! after paying almost $250 for the room for one night, we had to PAY FOR PARKING TOO! The place may be nice, but I would give 0 stars in the bang for your buck category.
Staff very nice
Very clean, location is minutes from attractions, dining, shopping in any direction. Close to airport but did not hear planes unless outside at pool. Nice outside lounge areas.
A little pricey but worth it.
Th breakfast was good.
Small restroom with moldy stained ceilings. The restroom door doesn’t open and close you literally have to break in and out of it with your weight. Cold pool, no pool towels, limited towels for about of register guest, no linen or blanket for pull out bed in the sofa bed. Remote don’t work for tv in living area. Rude security. Another 15 charge for parking ridiculous not worth the price of stay the hotel is run down.
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