Hotel Indigo - Edinburgh - Princes Street by IHG

Hotels
Hotel Indigo
8.7 (1807 reviews)
20 Princes Street , Edinburgh , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good quality food and beverage
Cons:
Poor cleanliness in some areas
Room soundproofing issues
Inexperienced staff

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, particularly with hair found in food and the kettle not being clean.
Service
9.13
Overall, the service received positive feedback, with staff described as friendly and accommodating.
Location
9.17
Guests frequently praised the excellent location, close to transport and city attractions.
Room Quality
8.12
Mixed sentiments with some dissatisfaction regarding soundproofing and finishing quality.
Amenities
8.65
Amenities such as coffee machines and storage were positively noted, but some areas could be improved.
Value for Money
8.61
Value was questioned due to room quality issues compared to price, but overall sentiment was still positive.
Food and Beverage
9.16
Breakfast and restaurant quality received high praise from multiple reviews.
Overall Experience
8.63
Despite some issues, the overall experience was very enjoyable and met expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Luxurious Accommodations
Hotel Indigo - Edinburgh - Princes Street offers elegantly designed rooms with high ceilings and original windows, providing a charming ambiance. Enjoy stunning views of Edinburgh Castle from select rooms, along with modern amenities like free WiFi and tea/coffee facilities.

Culinary Delights
Indulge in a culinary journey at Twenty Princes Street restaurant, showcasing Scotland's finest ingredients in delectable dishes. Pair your meal with a wide selection of drinks and cocktails at the Juniper bar for a complete dining experience.

Prime Location
Conveniently located in the heart of Edinburgh, our hotel is opposite Waverley Railway Station and within walking distance of major attractions like Holyrood Palace and St James Shopping Centre. Immerse yourself in the rich history and vibrant culture of the city during your stay.

Experience luxury, gastronomy, and convenience at Hotel Indigo - Edinburgh - Princes Street. Book now for an unforgettable stay!

Important information:

Please note that the free WiFi is limited. Guests can enjoy high-speed premium WiFi at an extra cost.

Please note that the credit card used to make the payment must always be present on arrival at the hotel. Failure to produce the original card will result in the payment being refunded to the original card. An alternative method of payment would then be required.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1807 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.63
J
Jack couple au
7
Great bar and restaurant and location
Cons:

Room very small - includes an angled wall.
Tv did not work and power points by bed did not work.
We were on the top floor which did not have a lift - staff should have told us that or offer another room -

2026-03-14 via Nuitee
S
Strickland couple gb
10
Couldn’t fault anything in this ideally located Indigo hotel
Pros:

Everything but especially the location

Cons:

Nothing

2026-03-13 via Nuitee
S
Sandrine family_with_children fr
10
Hôtel bien placé
Pros:

Chambre grande et propre
Hôtel très bien situé en plein centre edimbourg

Cons:

La cuisine ferme très tôt .... mais c est général en écosse......
Nous avions réservé une table de 4 personnes à la serveuse du bar de l hôtel et quand on a voulu aller manger , un monsieur nous a répondu NON car plus de place , mais on avait réservé 1 heure auparavant .... bref nous sommes allés nous coucher le ventre vide ...... dommage

2026-03-12 via Nuitee
S
Sandrine family_with_children fr
10
Hôtel bien situé
Pros:

Chambre grande et propre

Cons:

Le restaurant ferme très tôt
Ils ont oublié notre réservation et nous sommes allés dormir sans manger

2026-03-12 via Nuitee
S
Sophie couple gb
7
Pleasant and accommodating.
Pros:

I recently visited for my partners birthday and we received a generous plate of chocolates to celebrate which was so thoughtful! The staff were amazing especially a young lady who checked us in. (I didn’t catch her name). The rooms were very clean and the location was perfect for our stay.

Cons:

The only inconvenience we occurred was during the night late on there was water coming through our ceiling from the room above. After paying for an upgraded room for my partners birthday to have to quickly pack up and move to a downgraded room during the night was rather unexpected.

2026-03-12 via Nuitee
K
karthik couple gb
8
2026-03-10 via Nuitee
L
Lauren solo_traveller gb
8
2026-03-09 via Nuitee
J
jan couple be
9
Pros:

Superlocatie gelegen tussen de oude stad en de nieuwe stad. Heel centraal. Veel restaurantjes in de omgeving. Daarenboven een zeer lekker ontbijt en een goed bed.

2026-03-09 via Nuitee
M
Matt family_with_children fr
10
Pros:

Personnel accueillant, super chambre, confortable, bien situé...

Cons:

Rien

2026-03-07 via Nuitee
R
Rachel couple gb
10
2026-03-06 via Nuitee
C
cristoph2010 Solo travel
10
Enjoyable and comfy stay
Pros:

The room was spacious and clean. Depending on where the room is located, you might or might not hear the pub crawlers yelling at around 1 to 3 am. You can also hear the doors shutting. Although it didn't bother me, if you're a light sleeper, bring earplugs. The mattress is just to my liking. For breakfast, there's a selection of fruits, yogurt, etc in addition to items on the menu. If you're planning on walking while exploring, this is the perfect location. There are plenty of restaurants and cafes in the area. I even walked to Edinburgh Castle. Of course, you can also catch the bus and trams right outside. Excellent staff at the reception. Since I arrived early, I left my bag with them and headed out to explore. Also, since I had an early checkout, another staff called a cab for me.

2026-03-05 via Tripadvisor
R
remmi couple gb
10
2026-03-05 via Nuitee
C
Caroline family_with_children gb
10
2026-03-05 via Nuitee
F
Frances couple gb
10
Pros:

Prime location food and drink amazing relaxed atmosphere

2026-03-02 via Nuitee
L
L4ineyP Couples Dumfries, Dumfries and Galloway, Scotland
10
Lovely stay
Pros:

Central hotel, very attentive staff both front desk and in the juniper bar. Immaculately clean throughout, our room was at the back of the hotel so no view and a bit noisey in the morning but this did not affect our overall stay. Staff in the bar were prompt and attentive.

2026-02-28 via Tripadvisor
S
Sally couple gb
8
2026-02-24 via Nuitee
C
Calum couple gb
9
2026-02-24 via Nuitee
S
Superhoops11 couple gb
9
Edinburgh weekend
Pros:

Brilliant location opposite Waverley Station entrance. Wide selection of choice on the breakfast menu, plus access to the breakfast buffet. Room was a good size and housekeeping very good.

Cons:

No complaints

2026-02-24 via Nuitee
J
Joëlle family_with_children ch
9
Sous le charme d'Edimbourg
Pros:

Emplacement idéal entre la vielle ville et la nouvelle ville à partir duquel nous avons pu faire nos visites à pied. Arrêt bus aéroport Waverley à 2 min et tram pour le port de Leith proche également. Lit très confortable, que nous qualifierons de "douillet". Déjeuner "à la carte", on commande un plat au choix par personne, délicieux et fraichement préparé. Une offre de buffet est disponible pour compléter.

Cons:

Une odeur inqualifiable est apparue dans les couloirs et ascenseurs de l'hôtel le 3e et 4e jour, nous ne savons pas de quoi il s'agissait.

2026-02-24 via Nuitee
H
Heather couple us
10
2026-02-24 via Nuitee