Hotel Indigo - Edinburgh - Princes Street by IHG

Hotels
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Hotel Indigo
8.7 (1807 reviews)
20 Princes Street , Edinburgh , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good quality food and beverage
Cons:
Poor cleanliness in some areas
Room soundproofing issues
Inexperienced staff

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, particularly with hair found in food and the kettle not being clean.
Service
9.13
Overall, the service received positive feedback, with staff described as friendly and accommodating.
Location
9.17
Guests frequently praised the excellent location, close to transport and city attractions.
Room Quality
8.12
Mixed sentiments with some dissatisfaction regarding soundproofing and finishing quality.
Amenities
8.65
Amenities such as coffee machines and storage were positively noted, but some areas could be improved.
Value for Money
8.61
Value was questioned due to room quality issues compared to price, but overall sentiment was still positive.
Food and Beverage
9.16
Breakfast and restaurant quality received high praise from multiple reviews.
Overall Experience
8.63
Despite some issues, the overall experience was very enjoyable and met expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Luxurious Accommodations
Hotel Indigo - Edinburgh - Princes Street offers elegantly designed rooms with high ceilings and original windows, providing a charming ambiance. Enjoy stunning views of Edinburgh Castle from select rooms, along with modern amenities like free WiFi and tea/coffee facilities.

Culinary Delights
Indulge in a culinary journey at Twenty Princes Street restaurant, showcasing Scotland's finest ingredients in delectable dishes. Pair your meal with a wide selection of drinks and cocktails at the Juniper bar for a complete dining experience.

Prime Location
Conveniently located in the heart of Edinburgh, our hotel is opposite Waverley Railway Station and within walking distance of major attractions like Holyrood Palace and St James Shopping Centre. Immerse yourself in the rich history and vibrant culture of the city during your stay.

Experience luxury, gastronomy, and convenience at Hotel Indigo - Edinburgh - Princes Street. Book now for an unforgettable stay!

Important information:

Please note that the free WiFi is limited. Guests can enjoy high-speed premium WiFi at an extra cost.

Please note that the credit card used to make the payment must always be present on arrival at the hotel. Failure to produce the original card will result in the payment being refunded to the original card. An alternative method of payment would then be required.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1807 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.63
J
Judith • couple • gb
8
2026-02-14 • via Nuitee
L
Laura • family_with_children • gb
9
2026-02-13 • via Nuitee
T
Tweddle • family_with_children • gb
9
Pros:

Everything.!!!

Cons:

Everything

2026-02-13 • via Nuitee
A
Angela • couple • gb
8
A lovely comfortable hotel, in a great location.
Pros:

Location great. Room small but adequate. Breakfast very good.

Cons:

Hotel dining room prices quite expensive, particularly the drinks.

2026-02-10 • via Nuitee
M
Metaxa • couple • cy
8
Definitely going back but first ask if the heating is working 😄
Pros:

Amazing location the rooms very good and also the breakfast room

Cons:

The heater in the bathroom didn’t work and when we said so they said next week will be fixed.other than that the rest was excellent

2026-02-10 • via Nuitee
S
Sara • solo_traveller • gb
10
2026-02-10 • via Nuitee
M
Michael • couple • gb
10
Amazing stay
Pros:

How close it was to the station

Cons:

Beautiful inside

2026-02-09 • via Nuitee
J
James • family_with_children • gb
10
Pros:

Welcoming staff very friendly, good value for money for the rooms, food was amazing!!!

Cons:

Everything.

2026-02-08 • via Nuitee
S
Sandra • couple • gb
8
Cool boogie business hotel great for meetings
Pros:

Location - boutique / friendly

Cons:

Room menu - grilled chicken bun with slaw - awful and bun soggy

2026-01-31 • via Nuitee
V
Valdeir • couple • gb
8
Very good
Pros:

The location was excellent the room was comfortable and clean bathroom outstanding and the staff were very friendly.

Cons:

There wasn’t a lift to the floor where we stayed.

2026-01-30 • via Nuitee
N
NIKOLAOS • couple • gr
9
2026-01-30 • via Nuitee
W
WILHELM • couple • de
7
2026-01-30 • via Nuitee
B
Baljit • couple • gb
5
2026-01-29 • via Nuitee
B
Burcu • family_with_children • tr
10
Pros:

Location,breakfast,cleaning,friendly reception

Cons:

Nothing

2026-01-29 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-01-28 • via Nuitee
K
Karen • family_with_children • gb
10
Brilliant
Pros:

Perfect in every way, lovely clean hotel great food and lovely staff with nice little touches to make you feel special

Cons:

I had to leave

2026-01-27 • via Nuitee
D
David • couple • gb
8
A lovely short break
Pros:

The breakfast was exceptional with huge range. All the staff were super friendly and helpful

Cons:

We had problems getting the room temperature right. Noise from A/C units on adjacent buildings.

2026-01-26 • via Nuitee
C
Christopher • family_with_children • gb
8
Pros:

Reception good
Cleanliness good
Position good

Cons:

Short staffed at breakfast with one male server decidedly moody!
Also was told in the bar that a private function meant limited access to seating,but only a handfull of private guests were present with plenty of room by the bar for hotel guests

2026-01-26 • via Nuitee
A
Adam • extended_group • gb
10
2026-01-25 • via Nuitee
R
Russo • couple • it
7
Soggiorno soddisfacente
Pros:

Buona posizione, si riesce ad avere un valido appoggio rispetto a più o meno tutte le zone più importanti della città.
Colazione soddisfacente tra buffet e scelta su carta. Personale gentile. Pulizie fatte con attenzione, la nostra stanza era molto carina.
Ogni giorno vengono fornite due bottiglie di acqua agli ospiti (cosa assolutamente non scontata).

Cons:

Colazione: tra le opzioni di scelta vi è l’omelette; il risultato è in realtà una frittata ripiena.
Cena: viene pubblicizzata la possibilità di fare cena nel ristorante dell’hotel con un 20% di sconto sul conto. Si scopre alla fine che lo sconto del 20% non è sul “BILL” ma solo sul cibo perciò vino e servizio esclusi.

2026-01-25 • via Nuitee