Hotel Indigo - Edinburgh - Princes Street by IHG

Hotels
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Hotel Indigo
8.7 (1914 reviews)
20 Princes Street , Edinburgh , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good quality food and beverage
Cons:
Poor cleanliness in some areas
Room soundproofing issues
Inexperienced staff

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, particularly with hair found in food and the kettle not being clean.
Service
9.13
Overall, the service received positive feedback, with staff described as friendly and accommodating.
Location
9.17
Guests frequently praised the excellent location, close to transport and city attractions.
Room Quality
8.12
Mixed sentiments with some dissatisfaction regarding soundproofing and finishing quality.
Amenities
8.65
Amenities such as coffee machines and storage were positively noted, but some areas could be improved.
Value for Money
8.61
Value was questioned due to room quality issues compared to price, but overall sentiment was still positive.
Food and Beverage
9.16
Breakfast and restaurant quality received high praise from multiple reviews.
Overall Experience
8.63
Despite some issues, the overall experience was very enjoyable and met expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Luxurious Accommodations
Hotel Indigo - Edinburgh - Princes Street offers elegantly designed rooms with high ceilings and original windows, providing a charming ambiance. Enjoy stunning views of Edinburgh Castle from select rooms, along with modern amenities like free WiFi and tea/coffee facilities.

Culinary Delights
Indulge in a culinary journey at Twenty Princes Street restaurant, showcasing Scotland's finest ingredients in delectable dishes. Pair your meal with a wide selection of drinks and cocktails at the Juniper bar for a complete dining experience.

Prime Location
Conveniently located in the heart of Edinburgh, our hotel is opposite Waverley Railway Station and within walking distance of major attractions like Holyrood Palace and St James Shopping Centre. Immerse yourself in the rich history and vibrant culture of the city during your stay.

Experience luxury, gastronomy, and convenience at Hotel Indigo - Edinburgh - Princes Street. Book now for an unforgettable stay!

Important information:

Please note that the free WiFi is limited. Guests can enjoy high-speed premium WiFi at an extra cost.

Please note that the credit card used to make the payment must always be present on arrival at the hotel. Failure to produce the original card will result in the payment being refunded to the original card. An alternative method of payment would then be required.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1914 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.63
J
Judy • solo_traveller • au
9
Pros:

Great location. Fabulous breakfast. Walking distance to main attractions

2026-05-15 • via Nuitee
W
Wendy • family_with_children • us
10
This is the place to stay in Edinburgh
Pros:

Location was fabulous across from the train station and an easy walk to attractions and the Royal Mile. Rooms were really well done. Great bed, towels, very clean and the restaurant/lounge was great. I will recommend this hotel to anyone traveling to Edinburgh.

2026-05-15 • via Nuitee
S
Smith • solo_traveller • gb
10
2026-05-13 • via Nuitee
S
Samantha • extended_group • us
10
2026-05-10 • via Nuitee
L
Laurence • extended_group • nl
9
Echt een aanrader voor een weekend Edinburgh.
Pros:

Gunstige locatie, mooie kamers, goed ontbijt.

2026-05-09 • via Nuitee
F
Fiona • couple • gb
7
Great location but check room size.
Pros:

Lovely staff and great location.

Cons:

The smallest room in the world. We couldn’t even open the fridge or wardrobe door. This should have been made clear at time of booking or check in.

2026-05-08 • via Nuitee
D
dilek bolcan • solo_traveller • tr
8
2026-05-08 • via Nuitee
H
Heather • couple • gb
8
Apart from the breakfast and the rate we paid for the small room, we liked the hotel
Pros:

Excellent situation and warm helpful staff.
We enjoyed inviting friends to the bar in the early evening which was a good experience.

Cons:

Last time we stayed, the breakfast was poor but we had hopes for this time. Sadly it was really disappointing.
Coffee and porridge were good but the savoury pancakes and bacon were dreadful ! (dry stale pancakes and tough streaky bacon) The bacon with that dish needs to be thin and crisp ! )
My husband chose a blueberry muffin hoping for good Scottish baking ! but it was the usual synthetic damp mass produced effort.

2026-05-07 • via Nuitee
G
Grace • couple • gb
8
2026-05-04 • via Nuitee
D
David • solo_traveller • pt
9
2026-05-02 • via Nuitee
S
Sheila • extended_group • gb
10
A beautiful & welcoming hotel in a prime location for my short visit to Edinburgh…I am very pleased.
Pros:

Brilliant room, spacious & very comfortable…loved the views of the city.

Cons:

Shower cap in toilet

2026-05-02 • via Nuitee
G
Gerald • solo_traveller • gb
8
2026-05-01 • via Nuitee
J
john • solo_traveller • gb
8
John B.
Pros:

The staff were excellent, the breakfast was excellent, the location is excellent.

Cons:

The bed was a little uncomfortable.
The price of £15:95 for a large white wine was not good value, the service charge of 12 and a half per cent included in price was very disappointing.

2026-04-29 • via Nuitee
L
Leona • couple • gb
8
Fab hotel, definitely worth a visit
Pros:

Very central location. Hotel was very clean. Staff were all lovely. The decor is quirky, warm and embracing. Nice to go in for food/drinks even if you are not staying over.

Cons:

We were in room 404. There is a gap around the bedroom door which allows the light to shine through which was annoying when I was trying to sleep. Bring an eye mask.

2026-04-27 • via Nuitee
J
Jane • couple • gb
4
Disappointing hotel room - dark and noisy. I would not stay here again.
Pros:

Breakfast was good with plenty of choice and catered for my coeliac dietary requirement.

Cons:

The room was too dark. There was no central lighting. Relying on a few lamps resulted in dark shadows which made it difficult to see anything dropped on the floor. The sink area in the bathroom was dark making it difficult to see to apply makeup or shave. There was no surface here to put any toiletries either - quite possibly the worst sink area I have encountered in a hotel bathroom.

2026-04-26 • via Nuitee
M
Meghan • solo_traveller • us
10
2026-04-25 • via Nuitee
P
paul • couple • no
8
2026-04-25 • via Nuitee
S
Sujith • couple • gb
8
2026-04-25 • via Nuitee
K
kennethmC6133AV • Couples • Irvine, North Ayrshire, Ayrshire, Scotland
8
Slipping standards
Pros:

Second visit to this hotel, following a stay in a similar room (King Suite City View) last year that went well, this one showed a drop in their standards. Smart room (402) on first appearance. First noticed TV didn't work as 'weak or no signal'. Then tried to open windows, one kept sliding shut again. On checking out the shower room (nice and clean) noticed a switch on the wall between the shower cubicle and door that had a sharp brass spindle sticking out ready to catch clothing, or worse, skin. The control knob was obviously missing. Then, when showering later, the shower tray nearly flooded, turned out the chrome cap on the trap had been broken and just sat on the tray blocking it. Pushing it to the side cleared the water, just in time. And then the bracket holding the soap dispenser fell apart. How these got past the housekeeping crew only they know. Add to the poor service in the lounge bar (after seating us, the server totally ignored us) that was noticed by a few others, the service has definitely went downhill. The receptionist on checking out, professional as she was, did ask why we didn't ask about the niggles found above beforehand but what would have been done for a two day stay? We don't usually have much trouble with IHG hotels but adding in Edinburgh premium pricing they really should have done better here.

2026-04-22 • via Tripadvisor
D
dorisp265 • Solo travel • Columbus, Ohio
10
Perfect Hotel Lovely stay!
Pros:

The rooms were beautiful and very comfortable. The staff were friendly and offered suggestions for places to visit and eat.
They held my luggage and put it in my room before I arrived.
The hotel is in downtown Munich.It is across from the train station and also a bus that costs $6 to take you to the airport. Many places to eat and shop. A mall nearby with all the name brands.

2026-04-21 • via Tripadvisor