Waldorf Astoria Versailles - Trianon Palace

Hotels
•
Waldorf Astoria Hotels & Resorts
8.4 (1520 reviews)
1, Boulevard de la Reine , Versailles , fr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Great location near Versailles
Comfortable room
Cons:
Issues with cleanliness and room details
High pricing for services

Categories

Cleanliness
7.61
Some mentions of issues with the room and bathroom fittings.
Service
9.08
Staff are friendly, helpful, and professional, providing excellent service.
Location
9.12
Great location near the palace, ideal for visitors.
Room Quality
8.57
Rooms are comfortable and well-equipped, with some minor issues.
Amenities
8.1
Amenities were good, but improvements needed in modernizing charging options.
Value for Money
7.56
Some guests felt the pricing was high for the overall experience.
Food and Beverage
8.61
Breakfast was varied and of high quality, with good dining options.
Overall Experience
8.58
Generally a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:03

Property Description

Luxurious Accommodations
Experience unparalleled luxury at the Waldorf Astoria Versailles - Trianon Palace, where each guest room offers a flat-screen TV, balcony, and even a fireplace for cozy evenings.

Culinary Delights
Treat your taste buds at the Gordon Ramsay au Trianon restaurant and enjoy a drink at the bar. Start your day right with a delicious breakfast at La Véranda restaurant or in the comfort of your own room.

Relaxation and Recreation
Indulge in ultimate relaxation at the hotel's spa, featuring a heated indoor swimming pool and a rejuvenating sauna. Plus, take advantage of free access to the swimming pool and fitness room during your stay.

Book now and elevate your stay at the Waldorf Astoria Versailles - Trianon Palace for a truly unforgettable experience.

Important information:

Children under the age of 18 have access to the swimming pool from 07:00 to 19:00.

Baby cots are only available upon request.

For the Breakfast Included rate, please note that the breakfast is served in the restaurant dining room only. For the room service, the full price of the breakfast will be requested.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 24 per day.

Location

Guest Reviews

8.4
Based on 1520 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
G
gary • couple • gb
8
would not revisit which for hilton is rare.
Pros:

location and bar/ restaurant staff

Cons:

bar needs a good clean. obviously tired and in need of re vamp. staff on reception badly informed and not very helpful.

2026-03-11 • via Nuitee
B
BEL MELIH • couple • fr
10
Pros:

Excellent séjour. La chambre était spacieuse avec une jolie salle de bain. La piscine et le hammam étaient excellents. Le personnel très aimable et bienveillant. Très belle expérience!

2026-03-11 • via Nuitee
A
antoine • couple • fr
10
2026-03-11 • via Nuitee
F
Fabienne • solo_traveller • fr
9
2026-03-10 • via Nuitee
I
Irina • family_with_children • hu
10
2026-03-10 • via Nuitee
Z
Ziwei • extended_group • cn
7
不太在乎价格可以选择
Pros:

员工很友善，环境不错

Cons:

性价比很低，冰箱有嗡鸣，只能直接拔电

2026-03-09 • via Nuitee
D
Dominic • couple • de
9
2026-03-08 • via Nuitee
A
Amelie • couple • fr
9
Très bon séjour
Pros:

Les petites surprises dans la chambre, macarons et jus de pomme. La piscine, grande et bonne température. Chambre très confortable. Le petit déjeuner dans la veranda, et le chanteur du piano bar, très bon moment.

Cons:

Les prix exorbitants des repas et boissons. D’une qualité moyenne pour le prix. La décoration des chambres un peu vieillotte.

2026-03-06 • via Nuitee
L
Lucie • couple • fr
10
Pros:

L'établissement est magnifique et nous y avons passé deux incroyables jours. La piscine est superbe avec des transats pour s'installer et profiter au calme. Le personnel est très serviable, à l'écoute de tous nos besoins. Un plaisir de discuter avec eux.

Le petit déjeuner etait excellent avec beaucoup de variété de plats du sucré au salé.

Cons:

Je savais que le parking était payant mais c'est vrai qu'il revient un peu chère (nous avons payé 24 € pour un peu moins de 24h). Pour un hôtel de ce type le parking devrait etre inclus.

2026-03-05 • via Nuitee
R
Rebecca • extended_group • be
7
goed voor 1 keer
Pros:

ligging, late dining, parking

Cons:

receptie - ontvangst was lang wachten vooraleer we geholpen waren,
het weigeren om een factuur te maken voor een zakelijk verblijf

2026-03-04 • via Nuitee
J
JOSEPH • couple • fr
6
2026-02-28 • via Nuitee
A
Adamczyk • couple • fr
10
2026-02-28 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-02-27 • via Nuitee
L
laurent • family_with_children • fr
9
Magnifique
Pros:

Fantastique

Excellent rapport qualité prix

2026-02-25 • via Nuitee
J
Jean Christophe • couple • fr
9
Pros:

Le lieu.

Cons:

Il fait un peu froid dans le couloir qui relie les 2 batiments

2026-02-24 • via Nuitee
N
nextstop_somewhere • Family
10
Perfection!
Pros:

There aren’t enough lovely things to say about this property. The staff is wonderful, the location is great and the hotel is beautiful with a rich history they will happily tell you about.

2026-02-22 • via Tripadvisor
D
Dattola • couple • fr
9
Parfait !
Pros:

L attention du personnel pour nos 10 ans de mariage !

2026-02-22 • via Nuitee
Y
Y6212JPmichels • Couples
2
Far Below the Waldorf Astoria Standard ;Extremely Disappointing Stay
Pros:

When you book a Waldorf Astoria — the top luxury brand within Hilton — you expect excellence. You expect refined service, attention to detail, and a level of hospitality that justifies the high price and points required. Unfortunately, our stay was deeply disappointing from beginning to end.

Upon arrival, the bellman was not at his post. We had already unloaded our luggage when he suddenly appeared and then began assisting. First impressions matter — and this one was not good.

At reception, the welcome felt cold and indifferent. The receptionist handed us the room information in a tired, almost rehearsed tone, as if exhausted from repeating the same speech. There was no warmth, no enthusiasm, no sense of luxury hospitality.

Our room was located in the separate building across from the main palace, which was disappointing in itself. The room was clean and had a nice decorative touch — credit to housekeeping for doing their job well. However, the room itself felt ordinary, nothing exceptional, and the shower space was extremely small for a property of this category.

We ordered room service, and the only staff member during our entire stay who truly performed at a high standard was the tall blonde woman from room service. She was professional, attentive, and kind — applause to her. She was the only highlight of our stay.

Unfortunately, the food was terrible. The club sandwich was very poor, and the pesto pasta was simply awful. For a luxury property, the culinary quality was unacceptable.

We then attempted to visit the pool. To reach it, you walk through a long tunnel painted like an aquarium — unusual but fine. However, once we arrived, the pool area felt overcrowded, almost like a public leisure center rather than a luxury spa. The attendant simply said, “We are full,” with no effort to offer alternatives or solutions. No wait time estimate, no courtesy, nothing.

When we entered the indoor pool, the water was cold. In a Waldorf Astoria, the bare minimum expectation is a comfortably heated pool. The surprised expressions on other guests’ faces confirmed we were not the only ones wondering why the pool was cold. It was extremely disappointing.

That evening, we went to the bar. It was busy — which is understandable. However, the hostess (a tall blonde woman) rolled her eyes at my wife multiple times simply for asking about a table. I politely requested that she inform us when a table became available. She said yes — but then seated other guests who arrived after us and completely ignored us. It felt as though they were doing us a favor by “considering” serving us. The attitude was unacceptable. We eventually left, once again disappointed.

The next morning at breakfast was chaotic. The same hostess was managing the entrance. There was a large crowd waiting in the hallway with no organization. Guests who had just arrived were being seated while others who had been waiting were ignored. The lack of structure and management was shocking. If a hotel is not prepared to handle full occupancy, it should not operate at full capacity.

When we were finally seated, the table was cleaned at that moment. The coffee served was so extremely hot it was almost undrinkable. The buffet was disorganized, messy, and not replenished. There was barely any food left. We ate what we could — but it was a horrible breakfast experience. Luxury should never feel chaotic or neglected.

At check-out, the same receptionist who had checked us in asked about our stay. We explained that it had been very disappointing. Her response? A cold, indifferent “I’m sorry.” No follow-up, no attempt to investigate, no concern — just processing the check-out and moving on to the next guest.

Additionally, it was noticeable that the property shows clear signs of lacking proper maintenance. Certain areas felt worn and neglected, creating the impression that ongoing upkeep is not being properly managed. For a hotel of this caliber, preventive maintenance and attention to detail should be impeccable, and unfortunately that was not the case. It did not feel like a luxury palace being carefully maintained — it felt overlooked.

Finally, as we were leaving with all our luggage, the bellman initially approached to assist. However, when a Porsche vehicle arrived, he abruptly abandoned our luggage to assist that guest instead. It felt selective, dismissive, and frankly discriminatory. The fact that we were leaving in an Uber rather than a luxury vehicle should not change the level of service provided. I may not have been driving my own luxury car there — but I own one at home. That should not matter anyway. Every guest deserves equal respect. I ended up loading our luggage into the Uber myself.

And honestly, leaving the property was the best part of the stay.

This hotel represents the highest tier of Hilton’s portfolio. Guests spend significant money and points expecting excellence. What we experienced was the opposite: disorganization, indifference, poor food quality, lack of leadership, and selective service.

It was horrible and deeply disappointing.

2026-02-15 • via Tripadvisor
H
Herbert • couple • nl
9
2026-02-13 • via Nuitee
A
Aymeric • couple • fr
9
2026-02-13 • via Nuitee