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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Ski storage
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Happy hour
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ATM/banking
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Snow sports gear
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in in-room spa services and gourmet cuisine at our 4 restaurants, including a sports bar and bakery.
Relaxation and Recreation
Unwind in the outdoor pool, hot tub, or fitness centre with a steam room.
Convenient Location
Located just minutes away from Calgary Zoo and Fort Calgary, with easy access to Chinook Shopping Centre and the city centre.
Book now to experience the ultimate blend of luxury and convenience at Carriage House Hotel and Conference Centre.
Please note, prepaid credit cards will not be accepted as a method of payment at check-in.
Only dogs are allowed and must be 50 lbs. or less in weight
Pet fee of $50.00 + tax per dog per night or $55.00 per dog per night inclusive of taxes
Maximum of two dogs per room
Dogs are only allowed in certain room types, hotel must be notified ahead of time to confirm availability
Dogs must not be left unattended during stay
Pet owners must fill out a Dog Acceptance Agreement at check-in
Documentation required for service dogs
Cleaning fees and other charges will apply should there be any damages to the room or noise complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for CAD 20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The location, the pool, the staff, the restaurant all were amazing. I’ll recommend and stay here again
Didn’t like the fact we had to walk through a cloud of smoke while people are smoking. We had our 21 month old with us and she had to breathe in the smoke .The only parking left was near the smoking area and had to walk through the smoking area
Good location. Staff were excellent and very friendly.
This is a copy of my email to the manager which was not responded to
I am writing firstly to complain about the quality of the breakfast. I tried to talk with the restaurant manager both yesterday and today but he is either not in or did not call me back. In my opinion the breakfast buffet is one of the worst that I have had for years (and I stay in many hotels each year). The selection is poor - only sweet (low fat?) yogurt with hard melon bits whereas most other hotels provide a selection, only two cheap breads and no pastries, no fresh fruit, two cheap cereals and no healthy alternatives, the eggs were cold and congealed, the bacon hard and overcooked etc.
The front desk say that this is ‘included in the price’, however, I chose the option on Booking.com which cost £35 ($50) extra. The breakfast is so poor that I am not eating here on my second morning.
I am also really disappointed with the room. The web site says newly refurbished, which is true, and the room is clean but very basic. The bed creaks when you get in or out. The lighting is appalling. There is no chair or sofa. Again, the room compares poorly with many other similarly priced hotels in Calgary. When I mentioned this to your front desk, they explained that the facilities are better in your premium rooms but I don’t accept that I have to pay more to get what is standard in many other hotels.
On a positive side, all of the staff are excellent. The service was great. The dinner was good. The pool and hot tub were very good (but I would have liked a robe to wear to go outside).
The rooms are comfortable and quite large, excellent food menu, tons of options good quality food and cheap room service. Love the free breakfast buffet every morning and I love that they rotated it with new items. The staff is incredibly friendly I stayed there a couple years ago and it was nice to return to the same staff as before. The housecoats are incredibly soft. They have a fine dining restaurant, a lounge with vlts, a bakery and a small convenience store and a tap House
Last year when I stayed the year-round heated pool was a lot warmer unfortunately this year I only use the pool one of the days because the pool was much colder than I remember which was disappointing. I did plan my stay specifically for the outdoor heated pool
Best hotel stay in calgary. Pool,hot tub, steam room felt like a spa, free breakfast and 15$ voucher, makes it same price as a low class hotel. Except this is a very nice place.
Location
Parking
It was comfortable and clean and the service was excellent.
I wish the alternative pillows were in the room. If you have four fat pillows, why can't you do two fat and two thin ones. A simple switch that doesn't leave anyone out.
An average hotel. Clean and all staff were friendly and helpful. Outdoor pool and hot tub were nice.
Dinner was good. Breakfast very limited and inferior to most other mid-range hotels.
All except the view
The view
Breakfast was good nice selection of food. Rooms were very clean and and beds were comfortable. I would not hesitate to book there again
Was terrible. Renovations was happening all through the night.
Couldn’t sleep due to all the noise in the hallway from the workers and tools
Like hotel, restaurant, location and staff.
We stay here once or twice every month. Unless you book directly with the hotel, you are relegated to an older room that needs upgrading. It is cheaper but you get what you pay for I am afraid. You must ask for a newer room and take your chances.
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