Maple Tree Inn

Veru friendly staff, great location with lots of service nearby, available parking. Rooms are spacious and clean. Breakfast is very reasonable quality with plenty of options.

Hôtel très calme. La piscine et le jacuzzi sont aussi très au calme ce qui est bien agréable. Petit déjeuner varié et copieux. Personnel efficace.

Our stay wasn’t absolutely terrible, but there were several issues that made it hard to recommend this hotel.

The biggest problem was check-in. We arrived, checked in, and went to our room only to discover that instead of the two queen beds we had paid for, we were given a room with just one queen bed. We assumed it was a simple mistake, but what should have taken a few minutes ended up taking over two hours to resolved.

We showed the front desk our reservation confirming the room type we had booked, but they repeatedly told us that because of their guest count discrepancy, there was nothing they could do. Their only solution was to offer us a rollaway bed for an additional $10 per night. I explained that the room was so small there was barely anywhere to put a rollaway bed, and more importantly, we had already paid for a larger room with two beds. We weren’t asking for an upgrade—we simply wanted the room we had reserved.

After going back and forth for two hours, they finally moved us to the correct room, saying they were doing it because “our friend was upset.” I also asked why this happened in the first place, and I was told that whenever they receive bookings through third-party sites, they often don’t get the correct reservation details and that this happens several times a week. If that’s a known issue, it should be addressed rather than passed on to guests.

We also had to pay $40 for parking, despite the hotel being advertised online as offering free parking. That was another frustrating surprise that should have been disclosed upfront.

Our other complaints were more minor. Breakfast ended at 8:00 a.m., which felt unusually early. Most hotels serve breakfast until around 10:00 a.m., giving guests a chance to sleep in while on vacation. The area surrounding the hotel also offered very limited variety in terms of restaurants and shopping, with the nearby businesses being almost exclusively Indian restaurants and stores, so we had to drive elsewhere for more options. We also requested housekeeping multiple times during our stay, but no one ever came. It wasn’t until we spoke directly with the housekeeping staff ourselves that our room was finally cleaned. Having to repeatedly ask for a service that should have been routine was frustrating.

On the positive side, the room itself was clean when we arrived, and the breakfast food was decent. The highlight of our stay was Grace, the night receptionist. She was incredibly kind, consistently went above and beyond to help us, and personally brought items up to our room on multiple occasions whenever we needed something. Her outstanding customer service was the one thing that made us feel valued as guests. Grace is the reason I’m giving more than a one-star review.

My wife had a 2 day medical appt at Stanford and we went to the Maple Tree Inn-for lodging while there. From the moment we walked through the door, the staff were courteous/professional, knowledgeable and kind. There were smiles all around-and we had the keys to our room in under 10 minutes.
My wife runs cold (and I run hot) and every time-we go to a hotel, I end up asking the front desk for a extra blanket/pillow. When I did that at the Maple Tree, they advised me that both of these "extra" items, were already in our room in the bottom drawer of the dresser (which, they were-clean and wrapped for our use). The breakfast was cooked well/hot-and tasted excellent (they even had a little machine-that, with the wave of my hand, made two little pancakes for me).
Parking was easy (and the $10.00 fee was waived for us due to my wife needing a handicapped parking spot). The room/bathroom was clean/television worked well (I was able to link my Netflix account to the television while we were there). Wi-Fi worked/ice machine (on the 2nd floor) worked-as well as the vending machine and there were plenty of restaurants near the hotel for us to enjoy. Security was perfect---we ordered pizza/pasta on our last night from Dominoes-and the delivery person was stopped in the lobby. The front desk clerk called our room to ask us "would you like me to send your delivery person to your room?"
I have been to "name brand" hotels (which shall remain nameless in my review)-but let me assure you, there have been plenty-and the Maple Tree Inn, surpassed EVERY SINGLE ONE OF THEM! If you are looking for a true-home away from home-where everything works/people are kind/food is great and excellent customer service is not simply a statement but an actual practice, then this is the place to go.

Room was nice and clean. Breakfast was delicious. Breakfast staff was outstanding.

Zweckmäßiges Hotel für eine Nacht. Frühstück fanden wir richtig toll.

The staff while we were checking in, we’re super helpful
My fiancé and I had asked about where to dine if we wanted a really great burger and the girls at the front desk were so sweet and provided us a few options. We decided with The Melt in Sunnyvale. Great suggestion!

Great experience. Staff was very outgoing and friendly. Breakfast had a variety of options. Very clean and nice. Will come again.

👍