DoubleTree by Hilton Coventry

Title: Extremely disappointing check-in experience – poor customer service

I arrived at DoubleTree by Hilton Coventry just before 7pm on 30 October 2026. Unfortunately, my experience at reception was upsetting and completely below the standard I would expect from Hilton.

After entering my vehicle registration details, I waited with my heavy bags, remaining clearly visible to reception. Due to back discomfort, I eventually sat nearby while waiting to be served.

Despite arriving before another couple, I was overlooked by Priti. When I politely explained that I had been waiting first, rather than acknowledging my concerns, the situation escalated. I felt ganged up on and intimidated by the couple , including a remark suggesting I might physically confront them. I made it clear that I do not engage in conflict.

I felt Priti failed to manage the situation professionally or treat me fairly. I experienced her conduct as dismissive and involving microaggressions, leaving me feeling humiliated and unsupported.

One positive deserves recognition: Tantende, another receptionist, showed genuine kindness. She acknowledged my distress, offered tissues and water, and demonstrated the compassion and professionalism I would have expected throughout.

Hilton should ensure that all guests are treated with dignity, fairness and respect. What should have been a straightforward check-in became an unnecessarily distressing experience. I hope management takes this seriously and investigates what happened.

There where no amenities, such as tooth brush, paste & slippers

The rooms

I got told I wasn't able to stay even though j had booked and paid in full over a week beforehand. I was told they had overbooked the hotel at 9:45pm when trying to check in so had to taxi to another hotel and leave my group I was travelling with.

Expensive extra parking charges

I am writing to make a formal complaint about my recent stay at the DoubleTree by Hilton Coventry. Unfortunately, the experience fell well below the standard I expected from a Hilton-branded hotel, and I do not feel the service and facilities justified what I paid.

There were several issues throughout our stay that significantly affected our experience.

1. Room security

To begin with, there was no functioning lock on our room door. This was extremely concerning, as guests should be able to feel safe and secure in their own rooms. I consider this a serious issue that should not occur in a hotel of your standing.

2. Parking arrangements

I paid £20 for parking, yet I was unable to obtain a parking bay and had to park further away. I was travelling with my mum, who has heart problems and a disabled parking badge, making the lack of suitable parking particularly inconvenient. I do not believe it is reasonable to charge guests for parking when an appropriate space is not available.

I would like the £20 parking charge refunded.

3. Excessive noise throughout the night

There was a convention taking place during our stay, and the hotel was very noisy every night. The level of noise made the stay unpleasant and affected our ability to relax and enjoy our time there. I appreciate that hotels may host events, but this should not come at the expense of guests’ comfort.

4. Breakfast

The breakfast was extremely disappointing and was the worst part of an already unsatisfactory stay. The quality and overall experience fell below my expectations, particularly given the price and the reputation of the hotel.

Taken together, these issues made our stay very disappointing. The lack of room security was particularly concerning, while the parking difficulties, repeated nighttime noise and poor breakfast further detracted from the experience.

I chose your hotel expecting a comfortable, safe and enjoyable stay. Unfortunately, that is not what we received.

Leisure facilities poor

Hearing noises from other rooms bathroom water etc .

bar early closing time when a room full from the event on site