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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Key card access
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Happy hour
Review Highlights
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Property Description
Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.
On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.
Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.
Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!
Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.
Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.
Location
Guest Reviews
The staff were wonderful and very helpful, I got the TV working eventually and the Fridge improved slightly to get by. There is a great Cafe Restaurant nearby called Pedlar Project, highly recommended and the roof top view is awesome.
Initially we discovered we had to bring our bags up to the hotel after parking out back underneath which was a surprise, and we had to pay more for this.
I couldn't get the TV to work and the fridge wasn't cooling much at all on arrival, Ice was accumulated at the back of it, the fire sensor also had a bandaid over it for some reason and the bathroom ventilation was very weak or not working.
When we tried the breakfast, many items seemed hard or stale .. eg. cereals, bread, croissants ..
Closeness to the football stadium
Felt confident in the reception wake up call. Taxi was booked for me.
Easy walk from the bus. Staff very professional
Nothing, it suited my needs very well.
Close to everything we needed
No microwave to use to heat up my wheat pack
Central location, great views, late night reception.
No complaints!
Good location generally all good. Food was excellent. Enjoyable stay overall.
All good except there was a nail in the bedroom which could have caused laceration to feet if we had of stepped on it however it was detected and returned to Reception with no hard done. I do accept that such things happen from time to time.
Location is perfect for walking around the city and short distance to the Queensland Bank Stadium. Our balcony was on the West side so the afternoon sun did make the room a little warm.
Being told that their car park was full and that we had to find parking elsewhere but not a big problem even though the cost was $20.00 over night and not $15.00 as mentioned.
Stayed on 15 level and found the street noise to be loud, Found the Homeless sleeping outside to be loud, fully booked parking was disappointing - reason was cowboys home game, fully booked restaurant disappointing - reason was Father's Day
So .... I stayed in a place with No Parking for my vehicle and i was traveling with own car as well as no availability for restaurant booking ....... I would have thought as a customer staying with you these would be an offered to guest first.
Looking after your guest first
location
cleaning
Location
Nothing….its my “go too” in Townsville
The room was spacious and comfortable, with views across the harbour. The buffet breakfast was excellent. The location was terrific, close to numerous restaurants.
A great hotel for our 3 night stay.
Location to stadium is excellent also palmer street for restaurants.
The hotel barr is very dismal and offers no atmosphere.
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