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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.
On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.
Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.
Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!
Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.
Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.
Location
Guest Reviews
The bed was actually comfortable
It was old and run down. For the 215 $ per night, the carpets were old and tattered, even the doorway looked covered in scratches, the furniture was so old. The fridge was smallest that I have ever seen. No bench space. The spare blanket in the cupboard was filthy, had crusty bits of “I think” it was food?? Obviously a long time since it had a wash. No view from tiny veranda, I did not even want to attempt to go out on. I am a HGC member and have stayed in Brisbane several times and liked it, but this was just the bottom of the pit
Near the location where we want to go.
Its hard to find a parking.Unless you go to the private parking that you have to pay.
Staff
Na
Convenient and comfortable
Sun umbrella by pool on roof
Very clean, with helpful & friendly staff.
A bit outdated.
Loves the breakfast buffet
The location is very problematic. Late at night it can feel unsafe.
Market stright outside on weekend
Excellent Location, large room with balcony, view of Castle Hill. Room was clean and had good facilities including a coffee machine. Breakfast was good.
All okay
Staff were amazing.
Hotel is looking very old and tired. Patch work everywhere, especially in bathroom. Needs a good clean too, bathroom ventilation has a beard.
Great accommodation for our employee while travelling for work. Clean, comfortable and convenient.
Location, value for money and great customer satisfaction
Hotel room and location
The staff were wonderful and very helpful, I got the TV working eventually and the Fridge improved slightly to get by. There is a great Cafe Restaurant nearby called Pedlar Project, highly recommended and the roof top view is awesome.
Initially we discovered we had to bring our bags up to the hotel after parking out back underneath which was a surprise, and we had to pay more for this.
I couldn't get the TV to work and the fridge wasn't cooling much at all on arrival, Ice was accumulated at the back of it, the fire sensor also had a bandaid over it for some reason and the bathroom ventilation was very weak or not working.
When we tried the breakfast, many items seemed hard or stale .. eg. cereals, bread, croissants ..
Closeness to the football stadium
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