Hotel Grand Chancellor Townsville

Hotels
8.4 (1650 reviews)
334 Flinders Street , Townsville , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Stunning View
Good Breakfast
Cons:
Room Quality Issues
Cleanliness Concerns
Lack of Amenities

Categories

Cleanliness
7.86
Some guests noted dirty windows and issues with room odors.
Service
9.33
Many reviews praised the staff for being friendly and professional.
Location
9.37
Guests appreciated the hotel's central location close to amenities and markets.
Room Quality
7.32
Several guests mentioned the need for updating rooms and issues with temperature control.
Amenities
8.35
The rooftop pool and breakfast were highlights, but some amenities were lacking.
Value for Money
8.31
Overall good value considering the central location and breakfast offerings.
Food and Beverage
7.86
Breakfast quality declined compared to previous stays; mixed reviews on food quality.
Overall Experience
8.83
Most guests enjoyed their stay despite some issues, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:12

Property Description

Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.

On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.

Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.

Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1650 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
J
Jaxson • family_with_children • au
10
2026-02-12 • via Nuitee
S
Sandra • solo_traveller • au
6
Adequate
Pros:

Location

Cons:

Staff not as friendly as on previous occasions

2026-02-11 • via Nuitee
D
Douglas • couple • au
7
it was ok
Pros:

I booked an extra night and was told to pay on check out then I had phone calls in the middle of my boat charter just spoiled that as you have no privacy on the vessel everyone is listening. Sorted in the finish after about 5 minutes. The toilet door only closes if you slam or push extremely hard. the chairs are too big for the size of the room. Decor needs to be looked at. Location was great although paying for car park in a hotel that surprised me.

Cons:

sorry please read above

2026-01-29 • via Nuitee
C
Cody • solo_traveller • au
10
2026-01-27 • via Nuitee
W
Warick • solo_traveller • au
9
I had a fantastic couple of days. The staff and the food were excellent
Pros:

Room service food was amazing

Cons:

Parking

2026-01-26 • via Nuitee
L
Luke • couple • au
10
Pros:

Friendly staff and great views and location

2026-01-26 • via Nuitee
F
Faga • family_with_children • au
9
Pros:

Friendly staff., location perfect for formal pictures

Cons:

Charged for 2 breakfast when only 1 was requested.

2026-01-26 • via Nuitee
K
Kaylem • solo_traveller • au
8
2026-01-25 • via Nuitee
S
Sarah • solo_traveller • au
10
Thank you for a great stay and exceptional service
Pros:

All the staff were friendly and professional.

2026-01-24 • via Nuitee
D
David • solo_traveller • au
8
friendly staff and good room
Pros:

room was clean and breakfast was good

2026-01-21 • via Nuitee
M
Mark & Amanda • couple • au
5
Pros:

Location was good. Staff tried to be helpful.

Cons:

Lack of parking - only found out when we were on our way that parking might not be available. We had to park on the street which concerned us (and shift the vehicle during the stay).

2026-01-20 • via Nuitee
J
Jake • extended_group • au
10
Great stay, staff were very professional and helpful, food at the restaurant was beautiful. Clean and good central spot
Pros:

Big beds

Cons:

N/A

2026-01-20 • via Nuitee
F
Fielding • couple • au
7
2026-01-20 • via Nuitee
S
Scott • couple • au
9
Relaxing, Dining and a chilled weekend away….Prefect
Pros:

Location, huge room, sweeping views of Harvey’s Range, The local restaurants and the staff couldn’t do enough for you….. 10/10

Cons:

Its location and the fact that they are upgrading the property….refurbishments

2026-01-19 • via Nuitee
S
Sarah • family_with_children • au
10
2026-01-19 • via Nuitee
M
Mark • couple • au
4
Very average for what I paid
Pros:

Location

Cons:

Aircon didn’t work in my room even after multiple conversations nothing happened. Phones in room didn’t work , wi fi didn’t work , exhaust fan in bathroom didn’t work

2026-01-19 • via Nuitee
N
Nikki • couple • au
7
Very comfortable stay, would stay here again.
Pros:

Reasonable price, great location, the beds were super comfortable and the room was very clean upon arrival.

Cons:

The shower flooded quite quickly which was odd to say, and the placement of the shower in the bathroom meant the water would leak out under the bathroom door and into the main room.

2026-01-19 • via Nuitee
I
Ian • solo_traveller • au
9
2026-01-19 • via Nuitee
P
Paisley • couple • au
10
2026-01-19 • via Nuitee
S
Scott • family_with_children • au
7
2026-01-19 • via Nuitee