Comfort Suites- Saginaw

Hotels
•
Comfort Suites
7.1 (267 reviews)
5180 Cardinal Square Boulevard , Saginaw , US
+1 989-220-1346
[email protected]

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly, responsive staff and management
Good breakfast with solid choices
Convenient location
Occasional good price/good room
Pool available
Manager accommodation on booking error
Cons:
Significant cleanliness issues (mold, stains, dirty carpet)
Housekeeping failures (missed cleanings, entered rooms improperly)
Elevator frequently out of service
Room maintenance problems (plumbing backups, worn outlets, uneven mattresses)
Internet/phone connectivity problems
Some guests felt the property was overpriced given condition

Categories

Cleanliness
4.5
Multiple reports of mold (shower/tub caulk), stained curtains and bedding, dirty carpets, and overall poor housekeeping (rooms half cleaned, housekeeping missed stays); cleanliness is a clear weakness.
Service
9
Staff repeatedly described as friendly, polite and responsive (helpful check-in/out, manager accommodated a non‑refundable booking); a few isolated reports of unhelpful staff do not outweigh widespread positive service mentions.
Location
8.2
Location was called out positively in reviews; no major location complaints were raised.
Room Quality
5
Frequent complaints about room condition: worn/outdated fixtures, uneven or overly soft mattresses, stained bedskirts and pillowcases, plumbing backups, and rooms given incorrectly (bed size/handicap room issues).
Amenities
7.5
Breakfast and pool are available and noted positively, but elevator frequently broken and internet/phone problems were reported, reducing the amenities score.
Value for Money
6.5
Mixed perceptions: some guests called the price good, others felt the room was overpriced or referred to the property as a 'scam' given condition and housekeeping issues.
Food and Beverage
8.2
Breakfast received multiple positive mentions (good choices), with suggestions for more fruit/variety—generally a strength.
Overall Experience
7.9
Mixed overall: many guests praised staff and had trouble-free stays, but persistent cleanliness and maintenance problems lowered the experience for several visitors; overall leans positive due largely to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
The Comfort Suites hotel in Saginaw, MI is strategically situated near popular attractions like The Dow Event Center and Saginaw Valley State University, making it an ideal choice for travelers seeking convenience.

Full-Service Amenities
Guests can enjoy complimentary coffee, an indoor pool for relaxation, and a grab-and-go breakfast bag filled with a variety of morning treats. Business travelers will find free high-speed internet access and business services to meet their needs.

Well-Equipped Guest Rooms
Each room is equipped with modern conveniences such as refrigerators, microwaves, and recharge devices with AC and USB outlets. The one-room suites offer a touch of luxury for special occasions.

Experience comfort and convenience at Comfort Suites Saginaw - book your stay now for a memorable hotel experience.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Please inform Comfort Suites- Saginaw in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of USD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
You must show a valid photo ID and credit card upon check-in.

Guest must be 21 of age with a valid photo ID and credit card upon check-in.
Guest will be responsible for an incidental charge on a major credit card upon when checking in (amount range from $250-$400).
No pets are allowed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 267 reviews
Cleanliness: 4.5
Service: 9
Location: 8.2
Room Quality: 5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 8.2
Overall Experience: 7.9
S
STEPHANIE • couple • us
9
2025-10-17 • via Nuitee
S
S A SHIRANTHI
10
Pros:

Need to have more fruit items and more variety for breakfast.
The elevator needs to be replaced.
Good staff and management

2025-10-12 • via Nuitee
E
Esther
4
Pros:

Staff was not helpful. Internet does not work on all devices (echo-show). Bathroom sink and tub were backed up with water sitting in sink and tub while in use. Toilet seat was about to slide off the toilet while sitting. Room phone did not work. Not a good experience at all. For what we paid for the room, it was way overpriced!! 😕👎

2025-10-03 • via Nuitee
B
Bray • family_with_children • us
1
2025-09-29 • via Nuitee
K
Kimberly
10
Comfy
Pros:

Staff was amazing during check in and check out. Room was comfortable and at an ideal temp when entering.

2025-09-27 • via Nuitee
B
Barbara
6
Pros:

The room seemed clean, dirty carpet, mold that had been sprayed and turned pink on the walls under bathroom sink. I paid for 2 queen beds but was given 2 full in a handicapped room.

2025-09-20 • via Nuitee
S
Sheryl • couple • us
4
Pros:

Location and staff

Cons:

Mold on the shower.

2025-09-20 • via Nuitee
L
Lettie
8
Pros:

The staff was friendly but my room was half cleaned during my stay.

2025-09-16 • via Nuitee
J
John • family_with_children • us
10
Another enjoyable trip
Pros:

Everything was perfect. Staff were polite and professional as always. Love staying here when in town

Cons:

Nothing to dislike about our stay. If there was any, staff responded promptly. The only thing is the electrical outlets, plugs are worn out so had to watch to make sure our electronics were charging

2025-09-15 • via Nuitee
J
John • family_with_children • us
10
2025-09-15 • via Nuitee
J
John • family_with_children • us
10
2025-09-13 • via Nuitee
G
Gary
10
Pros:

The initial room given to me was already occupied. I advised the front staff and she quickly placed me in another room. The patron in the room was recently moved that room due to a problem with his initial room. However the status of the room had not been updated before my arrival. But young lady promptly took care of me.

2025-09-11 • via Nuitee
• solo_traveller • us
1
2025-09-11 • via Nuitee
D
David
10
Pros:

Good price great room.

2025-09-08 • via Nuitee
A
Aimee • family_with_children
6
Pros:

Everything about the hotel was fine. The problem was that housekeeping never came and cleaned our room. We were there for five nights. We had to ask for towels on three different occasions we had to ask for trash bags on three different occasions as well. They never even came to collect the trash, even though I brought it to their attention and they said they would

2025-09-07 • via Nuitee
B
Brenda • couple • us
1
Pros:

This property is a scam

2025-09-03 • via Nuitee
L
Lexus
6
Pros:

Room could use upgrades and a deep clean, walls need to be repainted. Staff

2025-09-02 • via Nuitee
• couple • us
4
The stay was acceptable
Pros:

First floor room for a handicapped person. Pool hours. Breakfast was very good.

Cons:

Mattress was too soft. Had to go back to the desk to be assigned to another room because our room had not been cleaned. Was not told of an tv outage at check in.

2025-09-02 • via Nuitee
A
Ana
4
Pros:

Staff was great but room was dirty scuffed. Pillow cases had dirt marks on them. Very loud. Bed mattress was uneven. Couldn’t even sleep. Paid for two nights only stayed one and booked somewhere else for my second night

2025-09-01 • via Nuitee
T
tyona • couple • us
1
Cons:

We stayed two nights. Housekeeping walked in with her key while we were still sleeping asking us do we need anything. That’s not what she was suppose to do. Didn’t feel safe at All.

2025-09-01 • via Nuitee