Envue, Autograph Collection

The views of NYC, the ferry across the street was conveniently located.

bathrooms are huge! two sinks two mirrors and a big shower
room always smelled nice
The bed, was so comfy i couldnt stay out of it
the staff were so nice and friendly

Great hotel and location. Best view of the city, especially at night. Water taxi across the street right into manhattan. Waking trails along the river!

Negative Review for Envue, Autograph Collection — Stay July 29–31
I stayed at the Envue, Autograph Collection from July 29 to July 31, and unfortunately this was one of the worst hotel experiences I’ve ever had. The issues were not just inconveniences — they were major failures in customer service, reservation handling, and billing integrity.

Check‑In Disaster (July 29, ~12 PM–5 PM)
The problems began immediately at check‑in. Despite arriving around noon, our room was not ready for hours, and we were not the only guests left waiting. But the real issue was how badly the staff mishandled my reservation.

I had booked two queen beds, yet the front desk insisted I had reserved a king bed and tried to charge me extra to “change” it. After nearly an hour of waiting, showing my membership, and providing my confirmation, they suddenly claimed my reservation was actually for August, not July — even though my Marriott app clearly showed the correct dates.

It was obvious they were completely disorganized and did not know what they were doing. The manager initially promised to fix the mistake and get us our room, then walked away to the Residence Inn and never returned. Every 15 minutes I checked in, and every time I was told, “Give us a few minutes, we’ll call you.” They kept us waiting until after 5 PM.

When they finally gave us the room, they issued only one key for a two‑bed room.

Late‑Night Issues Continue
We returned after midnight, and unbelievably, they still could not issue an additional key. They blamed their computer system and refused to acknowledge their earlier mistakes. The staff was unfriendly, dismissive, and unwilling to take responsibility.

Small Relief the Next Day
The next day around 10 PM, one gentleman at the front desk was actually helpful — he gave me an extra key and offered complimentary breakfast. He was the only person who showed professionalism.

Billing Problem After Checkout
After leaving the hotel, I discovered they overcharged my card by an additional $300 beyond the original reservation and agreed‑upon rate. This is unacceptable and raises serious concerns about how this hotel handles payments.

Overall
This stay was stressful, frustrating, and far below Marriott standards. The front desk team (except for one employee) lacked training, accuracy, and basic customer service skills. The reservation mix‑ups, hours of waiting, inability to issue keys, and unauthorized charges make this hotel a place I cannot recommend to anyone.

Ok

قرب المكان من محطة الفيري حيث تبعد 10 ثواني فقط، المنطقة المقابلة للفندق ساحرة و تطل على نهر الهادسون ومانهاتن وتوجد مسارات للمشي وحدائق صغيرة قريبة ومحاذية للنهر

Honestly I am not someone who writes negative reviews but I am disgusted at the way Cece from the front desk behaved ! Booked a stay for the July 4th fireworks and was told that I will have a view of it by the front desk. When I called to today to get details on parking the manager told me I would not have views of it. The manager said they would waive the cancellation fee and cancel it for me and I told her I will call her right back. Called back and that when I reached Cece. Honestly the way she speaks, the rudeness and attitude is just horrible. And when I asked if I would be charged for canceling now, she said she has to check if it’s a prepaid visit and that she’ll call me back. I called back in an hour because she didn’t call me back and she said our system is down and she wouldn’t be able to check. I asked her if she can guarantee that I won’t be charged any money for a no-show tomorrow because their system is down and she was not able to give me an answer. And then I told her let me check my credit card and and call her back to see if I was charged to see if it’s a prepaid. Having been calling for an hour and a half now and no one is answering. Honestly, very disgusted with the service. And I hope I get my refund back !!!

Location. The view was stunning and the hotel was right next to the NYC water taxi. Our room was beautiful, comfortable, and clean.