Condado Ocean Club - Adults Only

Loved the pool and ocean view. Comfy beds

Did not have breakfast at location

Location

This is a great small hotel with a really nice small bar and restaurant inside and a pool bar on the outside. The pool is very nice and has quite a few seating areas. The hotel is adults only which is really nice. It's rockin' on the weekends with a DJ and lots of people. The wind break from the ocean helps, but it's typically very windy. You do have access to a small beach and the ocean. It's very quaint. The rooms are really nice, my only compliant is the "Refrigerator" looking "Icebox". It's not an acual refrigerator despite looking like one and having drinks in it. Weird. The coffee make is very basic, burt worked fine. Service from the staff was excellent and I would definitely recommend the hotel. It's in a great location to be on the beach and still have access to Old San Juan (the best part of Puerto Rico in my opinion).

Beautiful pool and deck area,

Location

great location before our Explora Journeys cruise

Staff were amazing! Just wished they played more Spanish music.

Noise in the hall every night. Not enough chairs for half the guests at very tiny pool. Room very worn out. Halls and public spaces dirty.
When I checked out a day early the clerk asked if everything was OK. I said no. He said ok. Do not book this place.

Pool and outdoor area are very small and they don’t have enough chairs for guests. The common area in the hotel are also cramped. The dining area is quite nice. Staff seems stressed and service was hard to get. The outdoor bar opens after 11 and closes at 5. Although they have staff in the pool area they were selective who they served. Seems they focused on young pretty girls. Too bad they don’t know that old rich dudes give big tips. The first day we got moved from our cabana by some guy who claimed to be in charge although he had no idea or uniform. We determined he wanted our cabana so he could get done young girls nearer to where his other friends were. It turns out he is an employee but totally unprofessional and kind of creepy. The hotel is in need of renovation. Soiled and rusty furniture. It’s high quality (Cane-line) but needs paint and new cushions. Some of the lounge chairs were actually broken. The room was nice.

This hotel defies the concept of boutique hospitality in all ways possible. Service was terrible, employees were rude and exhibited attitude, room was dirty, clientele was trashy, room service nonexistent, postage stamp sized pool was crowded, staff ignored you at bar when you tried to order a drink, latino rap music was played at ear shattering level at pool to the point of obliterating any chance at conversation, staff were stingy with towels at pool and it requires a hunger game mentality to procure pool lounge chairs which quickly became fully shaded from sun by 2:30 pm due to adjacent high rise buildings. Spare yourself the agony and stay at a real hotel even if it costs $3k a night during high season. At least you will get your money’s worth. Oh, and did i mention that the food you can order from the hotel’s sole functioning kitchen (do not fall for the false advertising on their website that lists 3 separate restaurants) is basically inedible ? Made worse only by their laughably five star restaurant-pricing. The crowning piece-de-resistance is the “manager’s” attempt to defend the bartender’s overcharged bill by advising us we had “been drinking all day”.

I did not see the value in what we paid. Slow, apathetic service. Main areas needed deep cleaning and attention. Bathroom was small but room was nice I guess…just very underwhelmed and would not return to this hotel.

Had a lovely stay at Condado Ocean Club. The staff were absolutely lovely and super accommodating. We slept in one day, and they did call even though we had DND on, just to check if we wanted our room cleaned, not a big deal. The bathroom does get really wet and steamy but also not a big deal. Our room was right next to the elevator and I worried about noise as a light sleeper, but surprisingly did not hear any noise. The decor is really nice Super centrally located, 10 minute Uber to Old San Juan.

Great hotel with beautiful views and helpful staff. Thank you to the Sandbox bartenders on Friday and Saturday night for your friendliness and recommendations, as well as the welcome desk staff for all of your help.

Nice place, friendly employees, nice views and pool, clean , only issue is the smell of sewer on the 9th floor. Never had this happen before but I wouldn’t come back.

I loved the view of the beach from my window. I loved the location. I loved how friendly most of the staff were. I loved how room service came to clean daily.