AC Hotel by Marriott Los Angeles South Bay

They had great customer service pulled my car up in a timely manner answered all my questions very friendly.

Absolutely greattt service. Thank you Jonathan G. Helped us coming into Hotel and leaving. Great host Jonathan G.

Overall, the AC Hotel is fine, but a few issues would give me pause before staying there again.

The Good: The hotel, rooms, and bathrooms were clean. I appreciated the privacy and service buttons by the door, especially since many other chains won’t refresh rooms daily without a request to the front desk. The bed was comfortable, and the mini-fridge was ice-cold (though there is no microwave). The location is also excellent—walking distance to several restaurants and the LA Metro. While the rooftop was nice, it is frequently rented out for private events, which often leaves half of it closed off. You’re actually better off downstairs in the AC Lounge; it’s much quieter and offers more space.

The Bad: Parking. You have a choice between valet or self-parking. I chose to self-park, which meant being relegated to the 5th floor of the adjacent parking deck. I didn't mind the walk, but the gate was broken. At check-in, I was told to use my room key to enter and exit, but the gate failed to recognize it. After returning to the front desk, I was told that the gate "sometimes fails" and that I should just take a ticket and hit the call button for the desk to buzz me out.That worked for one day—until they changed the rules without informing guests. A cheap note taped to the gate suddenly stated that tickets had to be validated prior to exiting, which isn't helpful when you're already at the gate. On my final morning, I tried to get my ticket validated at 5:00 AM but was told again to just "hit the help button." I ended up sitting at the gate for five minutes before having to call the front desk to be let out. At $40 a night for parking, that level of frustration is unacceptable.

I always love using this location for Airport Parking. They make me feel so special every time. We had Jonathan and JT take care of us, making sure the shuttle was on time and got us to the right terminal (even when we didnt know which one we had to be at, only knew the airline). On the return, Cesar brought us our car super fast, made sure we were good and taken care of. 10/10 service every time. Been using them for years.

Love this hotel and love the rooftop!! Love coming here with friends. Every one is great but the valet service is amazing. Our valet Jonathan G was friendly fast and efficient. We will definitely be coming back.

Nice hotel with large, modern rooms. Good hotel bar. Staff was super nice.

Location to the beach was easy, beds comfy

We have stayed here several times and we find it to be a great experience. Stuff are always wonderful very generous. It has a very nice rooftop and a good menu.

Clean

Clean modern hotel. Great location, comfortable beds and rooftop bar. Great value. One of AC’s better locations.

Awesome driver and valet! Super friendly and fast.

The valet guys were awesome!

Valet and location were the only decent things