DoubleTree by Hilton South Charlotte Tyvola

Hotels
•
Doubletree by Hilton
8.4 (442 reviews)
5624 Westpark Drive , Charlotte , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Quiet location
Comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Poor amenities
High additional costs

Categories

Cleanliness
7.79
Several guests reported cleanliness issues including a clogged shower and unmaintained bathrooms.
Service
9.26
Most reviews praised the staff for being friendly and helpful.
Location
9.3
Guests appreciated the nice quiet location.
Room Quality
8.25
Some reports of outdated room conditions and maintenance issues.
Amenities
7.78
Concerns regarding the amenities such as the non-functional ice machine and lack of shampoo.
Value for Money
8.24
Some guests felt the value was diminished due to additional costs for services such as parking and breakfast.
Food and Beverage
7.79
Breakfast received mixed reviews with a comment about it not being free and limited options.
Overall Experience
8.76
Guests had a generally positive experience enjoying the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location and Amenities

This hotel, just 6 miles from downtown Charlotte, offers easy access to major highways and the airport. Guests can enjoy free airport shuttle services and relax in rooms with a 37-inch flat-screen TV.

Leisure and Business Facilities

Guests have complimentary access to the gym and seasonal outdoor pool, as well as a business center for their convenience. The hotel also provides free on-site parking and RV parking options.

Dining Experience

Indulge in modern Southern cuisine at the onsite restaurant, Southern Twist, and unwind with a drink at the Southern Twist Lounge. Every room features free Wi-Fi, an MP3 connection, and a coffee maker for a comfortable stay.

Book your stay at DoubleTree by Hilton South Charlotte Tyvola for a perfect blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 12 per day.

Location

Guest Reviews

8.4
Based on 442 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
5
59brem • Friends getaway
10
Great stay
Pros:

The rooms are very clean. The staff are very kind and friendly very patient great customer service.

2026-02-13 • via Tripadvisor
C
cocomontrese • Business • Las Vegas, Nevada
10
Turned my frown upside down
Pros:

I had a long day of traveling , ended up at the wrong Doubletree, but the front desk was so nice Jake and vahntina could tell I was frustrated they offered me a cookie and did everything they could to get me to the right place for my reservation.

2026-02-12 • via Tripadvisor
P
P5263VPjackm • Couples
10
Rachel Winfield is the best!
Pros:

Rachel Winfield and her staff are an asset to your company. I travel a lot for work and I’ve never felt so welcomed on a hotel stay, business or please. Please give her a raise and a training bonus to show all of your other employees how to treat a guest!

2026-02-12 • via Tripadvisor
L
lashawny2025 • Business
2
Disappointed in the Hilton Brand
Pros:

The hotel is dated. We had to move rooms because of a leak under our bathroom sink. Moved to the second room and there was a leak with that sink as well. The bathroom shower had rust in it along with the toilet. There was hair in the shower in all corners. Mildew under the sink and the sheets were dirty. I am disgusted by Hilton at this point. That's the second time I've stayed at a Hiktpm hotel in Charlotte that disappointed. The staff was great and that's the only reason I would give one star.

2026-02-11 • via Tripadvisor
V
vitok2026 • Couples • Raleigh, North Carolina
2
VERY BADY CUSTOMER SERVICE (MISLED, MISTREATED AND IGNORED)
Pros:

My name is Chris Woods and I am a Hilton Honors member. I've stayed at many DoubleTree properties around the world and this is my first time ever having a bad experience with the company. I worked with Robert Fisher from Hilton Grand Vacations to stay at a Hilton property in April 2025 and attend a presentation to potentially begin a timeshare with Hilton Grand Vacations. After attending the presentation with my partner, we were given several gifts and one of those gifts was a certificate to stay at a Hilton DoubleTree property. After trying to redeem my certificate, I was misled, mistreated and ultimately paid the total price of my room.

I write to let you know that the system in which the Hilton Vacations Rewards are granted is disjointed and incomplete. As well as this fact, I would like you to know about the poor customer service that I experience at this property in particular. Even though I met several Hilton staff members that were delightful and reasonable, Ms Jennifer Lawsom from the finance office showed me a different side of the DoubleTree customer service spectrum and that has left me truly disappointed. After my refund for my complimentary stay was taken back, I was not contacted and ignored. At this point, the money is not the matter of this issue and it is simply an issue of customer service and the processing system in place at the moment for rewards. I hope that this message finds everyone that needs to read it and hopefully my experience can be used as a step towards training for those who need it. The hospitality industry is a complex industry and I know many personalities come through the doors. However, some guests may have been genuinely misled by the disjointed customer service system of Hilton and they deserve the support they need. If there is anything that Hilton can do to remediate my issue, please feel free to reach out. If there is nothing that Hilton can do at this point, I understand and I appreciate you for your eyes and time. Thank you!

2026-02-08 • via Tripadvisor
1
129janellew • Couples
10
Hotel Staff Amazing! Room Great!!!
Pros:

Jake has amazing customer service skills. The hotel and room is absolutely beautiful!!! Would definitely come back here and I am local!!! Thank you Jake!! You made a stressful trip for me and my husband hopeful!

2026-02-01 • via Tripadvisor
E
edwardgK2442GV • Friends getaway
10
Grade A type service for a winter storm
Pros:

when I arrived I Had the privilege of meeting Jake and Caila they were warm welcoming and very friendly. At check in the systems were down and the wait was upon they reassured everyone that it would be over in a timely manner and it was. They work fast and kept us entertained great staff friendly clean environment.

2026-01-31 • via Tripadvisor
I
Ignacio • solo_traveller • es
3
No volveré nunca a este hotel
Pros:

Habitación amplia

Cons:

Muy mal servicio. Me cargaron una tarifa un 40% superior a la contratada por Booking.com. Tuve que hablar hasta con 3 personas distintas para que me la corrigiesen. Aún así me hicieron mal el cargo en mi tarjeta de crédito. Aún estoy tratando de que lo rectifiquen. No me hicieron el servicio de habitaciones. No me repusieron las 2 botellas de agua. Poca amabilidad del personal. Fatal servicio.

2026-01-31 • via Nuitee
L
Larry • solo_traveller • us
9
2026-01-28 • via Nuitee
S
smoke G • couple • us
1
Pros:

The location was great.

Cons:

The heat didn't work in my room all weekend. It was every cold. They say they was goin fixs it an never did. I ask for a different room an they didn't want me move me. I would never stay here again.

2026-01-22 • via Nuitee
S
Stetson • solo_traveller • us
3
Pros:

The first room they gave me had a bar of soap in the shower that was previously there & someone used

2026-01-20 • via Nuitee
W
Welch • solo_traveller • us
8
Pros:

I thought the breakfast was complimentary and it was a surprise when it was 20 plus dollars.

Cons:

Things were overall good.

2026-01-19 • via Nuitee
K
kieran • family_with_children • ie
10
2026-01-19 • via Nuitee
W
Wayne • solo_traveller • us
4
2026-01-19 • via Nuitee
H
Hope • couple • us
4
Ok
Cons:

Breakfast was not worth the amount and my toilet was not functioning and the bathroom ceiling was falling apart

2026-01-19 • via Nuitee
W
Warren • couple • us
10
Peaceful
Pros:

Everything was good

2026-01-19 • via Nuitee
C
Carol • couple • us
10
2026-01-19 • via Nuitee
M
Melissa • couple • us
10
wonderful stay
Pros:

Staff was extremely friendly and accommodating!

2026-01-19 • via Nuitee
H
Heather • couple • us
10
2026-01-19 • via Nuitee
R
ronald • extended_group • us
10
Great and I will return.
Pros:

Extremely great and friendly staff. Very knowledgable and attentive.

Cons:

Missed not having a microwave.

2026-01-19 • via Nuitee