Quality Inn & Suites Springfield Southwest near I-72

Hotels
Quality Inn
7.2 (793 reviews)
3442 Freedom Drive , Springfield , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Mixed reviews on amenities
Noise problems

Categories

Cleanliness
5.2
Some reviews indicate issues with cleanliness, particularly with dirty carpets and stains in the room.
Service
8.2
Several guests noted friendly and helpful staff, although there were some experiences of unprofessional service.
Location
8.7
The location was frequently praised for its convenience and easy access.
Room Quality
7.2
Many guests appreciated the comfort of the beds, though some noted the need for bed replacements.
Amenities
6.7
Amenities like the pool and hot tub received mixed reviews, with concerns about temperature and functionality.
Value for Money
7.2
Value perceived as reasonable for the price, despite some negatives.
Food and Beverage
6.7
Breakfast quality was noted as good but with some limitations and issues with temperature.
Overall Experience
7.7
Overall experience was satisfactory, with both good and bad elements highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:23

Property Description

Convenient Location and Surroundings
Located off Interstate 72 in Springfield's bustling district, Quality Inn and Suites Springfield Southwest near I-72 puts you near top attractions like the Abraham Lincoln Presidential Library & Museum and White Oaks Mall. Surrounded by dining and entertainment options, including a comedy club, our hotel ensures a vibrant stay.

Amenities Galore
Enjoy complimentary perks such as high-speed Internet, business center access, and a hot breakfast with a variety of options. Unwind in the indoor pool and hot tub or stay active with free access to a nearby fitness facility. Every room features essential amenities like a refrigerator and coffee maker, while suites come with extra comforts like a microwave.

Comfort and Convenience
From executive king rooms with spacious work desks to thoughtful in-room features like ironing facilities and hair dryers, Quality Inn and Suites Springfield Southwest near I-72 ensures a comfortable and convenient stay for both business and leisure travelers.

Book your stay now for a memorable Springfield experience at Quality Inn and Suites Springfield Southwest near I-72!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 793 reviews
Cleanliness: 5.2
Service: 8.2
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.2
Food and Beverage: 6.7
Overall Experience: 7.7
W
Willis family_with_children us
10
2026-08-22 via Nuitee
B
Beverly family_with_children us
5
It was WAY too much money for the condition of the room
Pros:

We ate elsewhere for breakfast. The bed was comfortable.

Cons:

The room was in disrepair and while it was surface clean, it was not a deep clean room...it was a little gross.

2026-08-20 via Nuitee
K
Kim couple us
9
2026-08-18 via Nuitee
A
Amber family_with_children us
6
It was ok
Pros:

The staff and easyness of location

Cons:

Hotel room smelled and air conditioner was pouring water out carpet was soaked

2026-08-18 via Nuitee
D
Denise couple us
5
will not go back
Pros:

Close to food and shopping

Cons:

Musty smell, room felt damp, broken lock on exterior door, lobby smelled like pot, smoke detector started chirping at 5am.

2026-08-17 via Nuitee
P
Phillip family_with_children us
1
Don’t stay here . Anywhere but here
Pros:

Nothing

Cons:

The room was 95 degreee when I got there and checked in and even with it turned all the way down the room took until morning to cool off.
There was a dead rat under the bed that my son discovered at check out when we were making sure we got everything.
The pool is dangerously slippery . My son slipped 3x just walking I slipped as well.

The little ice container was dirty .

2026-08-11 via Nuitee
R
Rebecca family_with_children us
5
Pros:

The bed was comfy

Cons:

Smelled bad in the hallways and elevator. It was not clean enough for me

2026-08-10 via Nuitee
V
Valentyna family_with_children us
6
2026-08-09 via Nuitee
C
Christopher couple us
10
2026-08-07 via Nuitee
R
Randall family_with_children us
1
Pros:

Nothing

Cons:

Nothing

2026-08-07 via Nuitee
J
Jordan couple us
10
Great experience for a good value!
Pros:

The manager was so friendly it was very clean and everybody on staff seemed to care about their jobs and that’s amazing to see!

Cons:

Nothing

2026-08-07 via Nuitee
B
Beverley Van Tonder solo_traveller za
9
2026-08-05 via Nuitee
J
John solo_traveller us
5
Meh.
Cons:

Staff indifferent.
Odd smell.
Jacuzzi didn't work.
Overnight coffee area not maintained.
Tub/Shower fixtures not maintained.

2026-08-03 via Nuitee
S
Shara couple us
9
2026-07-25 via Nuitee
D
D solo_traveller us
9
2026-07-25 via Nuitee
J
Jason family_with_children us
1
Basically, the staff was incredible, the hotel was a complete nasty experience.
Pros:

The staff - the front desk lady was just the sweetest person. She was understanding and apologetic for the awful state of the hotel, pool, and room. I cannot believe how loving and patient she was. SHE WAS AMAZING.

Cons:

There were roaches and other bugs all over our room, ketchup/blood stains on carpet, drapes, bedspreads. HAIR everywhere. Clumps of it... not just some strands here and there. Fake lashes. Food. Droppings. Nastiest hotel I've ever stayed at. Facilities were not kept up. Chipped/peeling paint, mold/mildew and questionable smells lurked. The pool was green ... GREEN... like it hasn't been cleaned in months including floating trash, hair, and "other" debris. The hot tub water was actually clean but surrounding area getting to the hot tub was not. Just so completely disgusting. **WE DID NOT STAY OVERNIGHT.

2026-07-24 via Nuitee
T
Tammy couple us
10
2026-07-21 via Nuitee
T
Tammy couple us
10
amazing
Pros:

everything was amazing from the staff to the rooms

Cons:

the bathroom are very small i am a petite woman and i couldnt hardly move in there very claustrophobic and this was in the King Suite

2026-07-21 via Nuitee
A
Anne-Mari solo_traveller us
7
2026-07-19 via Nuitee
H
Her family_with_children us
3
2026-07-18 via Nuitee