Omni Hilton Head Oceanfront Resort

Location and facility

Room was very spacious, bed very comfortable, and 2 separate sinks was nice. Decor was very tasteful and upscale. Sofa was very comfy.

I’m terribly surprised with the Hilton Head resort. Unfortunately negatively. Poor service, poor cleanliness, broken things like toliet seats and showers that backed up. Pool bathrooms with feces on the floor. There needs to be a complete refresh of this hotel. They have done a refresh on the rooms but cheaply. For what we paid I expected much more.

Highly recommend the Omni if you are looking for a place to have access to the pool or beach easily. The staff are friendly and helpful. Truly a blessing. Everything was clean and appreciate the additional attention to details.

We worked with an amazing travel agent Janice Nearen-Bell who did all the leg work to get us booked at the OMNI Hilton Head. Location is beautiful easy to get to anywhere on the Island. Rooms were spacious, clean and quiet. the resort is spaced out as we were there for 4th of July week and was sold out and you would never know it as there are 3 pools and one of them was an adult pool which was a game changer as well. The staff (servers/bartenders) became friends for the week. Molly, David and Sidney were all great and we got to chat with them daily!! Food was good in all restaurants. the front desk extremely accommodating.

Great location in HHI. My stay was enjoyable but I was a little disappointed how the hotel has let itself age in the common and open spaces and around the pool. Rooms have been renovated and are very spaccious. Limited bathroom amenities. It was pricey for the holiday weekend.

This was our first time to Hilton Head, and we loved every minute of it! As far as the Omni location, we could not have chosen a better spot! Yes, the hotel is a little older, but so are most of the accommodations on the island. However, our ocean-view room was absolutely beautiful and comfortable. With the exception of one person, the staff were all so helpful and friendly. No hesitation recommending the Omni at Hilton Head.

Would recommend breakfast to order buffet was not good or good quality the market food and bar food was a 10+ the rooms were clean and comfortable pools were clean and access to beach was great plenty of towels .

Our stay was great. I loved our room, I think it was 220 with a pool view. The resort itself is very nice, family friendly. There are two family pools, one adult pool with a bar close-by. It's steps from the beach. It was a good value for what we paid, we never had a need to leave the resort. It was very clean, quiet at night with families making s'mores at the fire pits. All the staff was nice, I wish I knew their names. Everyone we encountered was great and I would stay there again.

Now let me start by saying, I can be a bit of a tough taskmaster when it comes to reviews and I nearly didn’t book to come here based on a couple of the reviews I read. That would’ve been a HUGE mistake.

I can honestly say, this was the best family hotel I’ve ever experienced.

The hotel itself is great. Beautifully appointed, spacious, clean rooms, perfect for a family, the pools are great and the beach is stunning. But it’s the little things that make the difference and show that they’ve really thought about what makes an easy and great hotel experience for a family. I’ll list a few of these things below:

- early check in (when available) we arrived at 9:30 in the morning and could get in straight away, made all the difference to the start of our trip.
- welcome bags for kids
- free shuttle that takes you to the local area
- great towel service at the pool
- great bed and pool bar service
- market in the hotel for bits and bobs
- kids eat free in all the hotel restaurants (or half price in some)
- great activities - pool DJ, live music, smores around the fire, table tennis, inflatables.
- amazing service from all the staff, special shout out to Deja and Damian on the pool bar!

Most of what I’ve written is for families, as I would say this hotel caters to them brilliantly, but the adult pool and bar were also gorgeous. Just consider that if you book here when schools out, there will be lots of families.

All in all, 10/10, thank you for making our vacation so special!

I was incredibly nervous before our trip because of some negative reviews I’d read online, but our experience was the exact opposite. We had a wonderful time and absolutely LOVED the Omni Hilton Head Resort!

Yes, the resort is a bit older, but it's clear they’ve invested where it counts. The rooms are beautifully remodeled and great. The bed was beyond comfortable, the towels were super plush, and the showers were really nice.

The property itself is amazing. Having the ocean right there so close to the resort was unbeatable. We also loved that they have three fantastic pools and two hot tubs, so even when it's busy, it always feels like there is plenty of room for everyone.

One of our favorite perks was the location and their complimentary shuttle service (an SUV that drives you anywhere within a 3-mile radius). It is close to so much! We had them drive us over to the Disney resort for Dole Whips and then went shopping at Shelter Cove. Later, I called for a pickup from Kroger and they arrived within minutes.

On top of all that, the staff worked incredibly hard and provided excellent customer service throughout our entire stay.

Don't let the nervous online chatter fool you—we had a flawless trip and would return in a heartbeat!

We were disappointed at the less than warm welcome we received when checking in. Furthermore, we weren't given any sort of check in information and if we hadn't asked, the front desk staff would have forgot to give us our wrist bands. The pool staff (red shirt) or whomever unlocks the pool area was very cold in his mannerisms. He seemed very angry when we asked about the pool and how to access it. Pool chairs and cabanas were old, covered in black mold (I assume from the trees above) and had no dexterity. The adult pool at 0800 had not been cleaned for the day, bugs and leaves were throughout the water. Trash was scattered throughout the adult pool grounds, on tables, on the ground, it just looked terrible. Small things like the light switches having dirty grime on them were a little odd. Check out was a disaster due to the front desk staff member Erik not checking us in correctly. He recharged our credit card for the entire stay even though I showed him we had paid a large deposit through a third party Veteran site. Check out took over 30 minutes as Jessica Bush and Sam W had to spend that much time reviewing and explaining the charges on the account and correcting them. I expect more from Omni especially when you are paying $400 per night.

We had a wonderful vacation at the Omni. The resort grounds were beautiful and the room was large, clean, and updated. We really enjoyed the three pools and smores by the fire pits. Service at the resort was spectacular and the food was delicious. The bartenders and servers at the pool bars, XO sports bar, and HH Prime provided wonderful service. The Kids Eat Free promotion was also a real bonus. We would definitely return to this resort.

I could complain about the room that never cooled down, the broken electrical outlets, the non-functioning dryer, the wads of hair left in our room, the lack of guidance upon arrival that left us wandering the property at 11:00 p.m., rude staff, or the $60 New York strip that was so full of connective tissue it was inedible. Those issues were frustrating, but they are not what ultimately ruined our stay. What truly disturbed me was my cabana experience.
We rented one for nearly $500 for our first full day, only to find that none of the electrical worked. The refrigerator didn’t work, the outlets didn’t work, and the portable fans continually died. We were told flooding had damaged the electrical. If the cabanas are not fully functional, they should not be rented at full price. We were offered a refund for the cabana, which resolved that issue.

What happened afterward is what I cannot overlook.

After spending most of the day there, I closed the curtains and took a nap. While I was asleep, an employee came around the side of the cabana and pulled back the curtain to look inside. I wasn’t aware this had happened until later. A short time afterward, the same employee came back and again approached from the side and pulled back the curtain. This was when my husband stopped him and asked if he could help him. It was only then that my husband told me the employee had already done the exact same thing once before while I was sleeping.

If he had been sent to inspect the electrical, he should have approached from the front, introduced himself, and asked if it was okay to check the issue. Instead, he twice came around the side of an occupied cabana and looked inside while I was sleeping. He wasn’t carrying any tools, and there was nothing inside the cabana that required him to pull back the curtains, as the extension cords ran behind the cabana to an external power source.

When we spoke with the manager, she explained that she had asked him to check the electrical. That may explain why he was there, but it does not excuse how he chose to approach an occupied cabana. Those are two separate issues. Later, we were offered a $135 credit, which essentially covered the resort fee, but it does not address the fact that my privacy was violated. That experience completely changed the remainder of our stay, and I was no longer able to relax.

What is most disturbing to me is that I was asleep inside an enclosed cabana with the curtains closed, and an employee chose to pull back the side curtain not once, but twice, without announcing himself or asking permission. I am genuinely horrified by this. Had my young daughter been the one sleeping inside instead of me, the situation would have been even more upsetting. No guest should have to worry about their privacy being violated in this manner. Regardless of why he was there, the appropriate and professional action would have been to approach from the front, identify himself, and ask for permission before entering or looking inside an occupied cabana.

I found this completely unacceptable. I would not stay here again and would not recommend it to others.

The room was clean. Ac works well.

Staff was great!

Beautiful beach front hotel with really nice rooms.