DoubleTree by Hilton Phoenix Midtown

Hotels
Hilton Garden Inn
7.6 (603 reviews)
4000 North Central Avenue , Phoenix , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds and pillows
Helpful staff
Cons:
Cleanliness issues in rooms
Inconsistent AC and amenities

Categories

Cleanliness
6.81
Several complaints about cleanliness, including hair in the tub and unclean floors.
Service
8.28
Staff was mostly helpful but issues were reported regarding responsiveness.
Location
8.82
Convenient location near GCU and in a nice area.
Room Quality
6.77
Inconsistent AC performance and misleading online pictures.
Amenities
7.8
Basic amenities but had issues like the restaurant being closed.
Value for Money
8.26
Generally a good value but some complaints about extra charges.
Food and Beverage
6.31
Limited dining options and poor breakfast experience noted.
Overall Experience
7.78
Mixed feelings overall, with both good and bad experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:59

Property Description

Convenient Location in Phoenix City Centre
Located in the financial and art district, the Hilton Garden Inn Phoenix Midtown offers easy access to top attractions, ensuring a memorable stay in the heart of the city.

Exceptional On-Site Services
Guests can take advantage of the fully equipped health club, free shuttle service to nearby attractions, on-site dining at the Great American Grill Restaurant, and cocktails at the Lobby Bar. The 24-hour convenience store is perfect for late-night snacks.

Relaxing Amenities
Unwind at the spacious outdoor swimming pool or enjoy some music with the in-room MP3 compatible radios. Whether you're here for business or leisure, the hotel provides the perfect blend of comfort and convenience.

Book your stay at the Hilton Garden Inn Phoenix Midtown for a delightful experience in Phoenix!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 603 reviews
Cleanliness: 6.81
Service: 8.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 6.31
Overall Experience: 7.78
W
weiszguy Business Chicago, Illinois
2
Noisy with a terrible management company.
Pros:

The doors are not set property. You can hear them slam on every floor at all hours. It's ridiculous. I've never seen anything like this at any property. We've spent a fortune on points to stay at this far from restful hotel. Furious. Another really bad Hilton licensee.
I've had better breakfast at a Hampton. The oatmeal was soup. Grey water. I didn't even see any oats. Dried out potatoes. Sad eggs. Chemical filled yogurts in tiny plastic containers. Just buy bulk Greek yogurt and put it in a bowl. Thoughtless and depressing breakfast.
Here's the thing, all of this is easily corrected at a reasonable cost. They aren't doing it.

2026-02-18 via Tripadvisor
D
daniel couple us
10
Pros:

All

2026-01-21 via Nuitee
E
Edwin couple us
9
2026-01-19 via Nuitee
J
Jessica couple us
10
2026-01-19 via Nuitee
L
Lara couple us
1
Will not stay here ever again.
Cons:

We flew in for a concert, our room was not ready when we arrived for checkin (wasn’t ready for over an hour and a half), we ended up in 2 full sized beds instead of the king we reserved - so that we could change and leave for the concert (which we left later than we wanted to due to this). We were given “breakfast vouchers” for 6:30 the next morning, but no breakfast was ready @6:30 and we had to leave to the airport. They were completely unprepared for the weekend (it caught them off-guard)!

2026-01-19 via Nuitee
L
Leota family_with_children us
10
We enjoyed our stay, it was nice quiet place
Pros:

We didn’t have breakfast, would be nice if they had continental breakfast

Cons:

Maybe checking the pool, my daughter got stung by a bee,

2026-01-19 via Nuitee
C
Conrad solo_traveller us
9
2025-12-30 via Nuitee
F
Francisco couple us
9
2025-12-29 via Nuitee
H
Holguin solo_traveller us
9
2025-12-11 via Nuitee
R
Rodriguez family_with_children us
10
Fue una estadía breve y cumplió con el propósito
Pros:

Las Camas y las almohadas son súper cómodas

Cons:

Los productos del cuarto eran demasiado limitados o insuficientes

2025-12-03 via Nuitee
M
Michael couple us
6
Overpriced
Pros:

What breakfast?

Cons:

Tbedside clock had wrong time-could not be corrected. Heater/cooler ran all night, very loudly.

2025-11-27 via Nuitee
C
c. wilson
6
double tree--way overpriced.
Pros:

the hot tub was slimy. the pool was not heated. the breakfast service was closed. the bar was closed. sunday afternoon check in had only one clerk. the room had no desk or chair. the room had no cushion chair and lamp. the room was clean. the room was too far from the lobby.

2025-10-12 via Nuitee
A
Agus
6
Pros:

My room was near the elevators which made a lot of noise when they go up and down, disturbing my sleep.

2025-10-11 via Nuitee
G
Gladys family_with_children us
9
2025-10-04 via Nuitee
J
Justin
8
Clean and decent, TV never worked, Wi-Fi was bad
Pros:

Room was decent, staff was great, TV didn’t work the whole time, fitness center was nice

2025-10-02 via Nuitee
I
Ivan y Betza partner
10
Pros:

Very nice and clean, excellent staff!

2025-10-01 via Nuitee
H
Hayden solo_traveller us
7
2025-09-30 via Nuitee
J
Jeannine family
10
Pros:

The staff was great, very helpful. The area clean and safe.
The rooms were very clean and quiet.

2025-09-21 via Nuitee
L
Lewis
8
Pros:

No operating restaurant or bar. Bottled water in room was free for Diamond Club members only and was $3.00 for everyone else. Nice Samsung flat screen TV in room, but the streaming service kept going down, making it difficult to watch anything.

2025-09-21 via Nuitee
B
Burns solo_traveller us
4
Nice property but parking was not the best.
Pros:

Rooms are big and comfortable.

Cons:

Parking is not close for handicapped.

2025-09-20 via Nuitee