Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Staff friendliness
Great location
Comfortable rooms
Cons:
Noise disturbances
Dusty rooms
Issues with refund process

Categories

Cleanliness
8.4
General sentiment about cleanliness appears mixed, with some positive mentions but issues with dust affecting guests.
Service
9
The staff were described as friendly, helpful, and accommodating, elevating the overall experience.
Location
9
Repeatedly noted as a strong point, with reviews emphasizing great access and convenience.
Room Quality
8.4
Comments highlighted both comfort and some access issues due to construction; overall a decent experience.
Amenities
8.5
Amenities like the pool and kids' activities received positive mentions, though some guests noted limitations.
Value for Money
8.5
The overall opinion on value is favorable, with guests feeling they received worthwhile services for the price.
Food and Beverage
8.4
Breakfast was positively reviewed; however, some guests pointed out limited food service options.
Overall Experience
8.6
Overall experience is mixed with strong praises for service and location tempered by some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:13

Property Description

Stunning Riverfront Location
Crowne Plaza Melbourne offers a prime location on the banks of the Yarra River, providing breathtaking views of the City Skyline and the Bay.

Luxurious Rooms and Amenities
Guests can enjoy spacious rooms with modern amenities including free WiFi, Vittoria coffee machines, and 42-inch LCD TVs. The hotel also features three dining options, a fitness centre, and 24-hour room service.

Convenient and Accessible
Situated in the free Tram zone, exploring Melbourne is easy with a tram stop just 20 meters away. With Southern Cross Station and popular precincts within walking distance, Crowne Plaza Melbourne ensures a seamless stay.

Ready to experience luxury by the Yarra River? Book your stay at Crowne Plaza Melbourne now!

Important information:

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests. Payments relating to hotels in Australia incur a merchant service fee of 1.9% for all credit cards, in addition to the total amount payable. All Advance Purchase bookings that are pre-paid are excluded from the Credit Card Merchant Service Fee.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 70 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 5438 reviews
Cleanliness: 8.4
Service: 9
Location: 9
Room Quality: 8.4
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.6
P
Patrick • couple • au
10
Great place to stay to see Melbourne
Pros:

Location and views

Cons:

Shower was designed wrong bathroom floor flooded every time you shower

2026-03-28 • via Nuitee
N
Natasha • family_with_children • au
10
Provided a hassel free , perfect room in the best location.
Pros:

The view and comfy bed. The shower great size and water pressure lovely, luxurous endless amounts of body care supplies provided.
BUFFET BREAKFAST INCL was nice and casual to eat when desired in the morning provided a lovely buffet of what ever desired and freshness . I will book again anytime in melbourne .

Cons:

Not your fault but it took alot of driving aroumd several times to fimd the way in , i phoned reception amd they directed us . Not a bug deal really . Werent aware of $80 charged for car parking when we checked out which was a bit disappointing as public tramsport was an option into Melbourne for us and had we known of parking cost extra we wouldve optws for PT .

2026-03-28 • via Nuitee
S
Sharyl • extended_group • au
8
Pros:

The breakfast was good and accommodated for my friends coeliac disease. The staff were welcoming to myself and my guide dog.

Cons:

i had to ask staff to make a Cappuccino with soy milk as I am lactose intolerant. I explained to staff needed Soy Milk as I am lactose intollerant. The staff wanted to charge extra for a cappuccino with soy milk. I also need the staff to make the cappuccino as I am vision impaired with a guide dog. Staff should also show/explain to blind/low vision people where food is located and what is at the buffet for breakfast or ask if they can help.

2026-03-27 • via Nuitee
K
Kate • couple • au
10
2026-03-27 • via Nuitee
K
Khalid • couple • au
7
2026-03-27 • via Nuitee
G
George • couple • au
6
It was ok
Pros:

The location

Cons:

The room was small and it was built for a handy caped person not really comfortable

2026-03-27 • via Nuitee
I
Illona • couple • au
9
Great location however road works make it hard to get to. Not enough signing.
Pros:

Always clean, bed was great. Bathroom was great. Nice to have a dressing area however the case trolley is too small and our case nearly falls off

Cons:

Would’ve preferred a river view. 2nd time staying and have had a pool view both times 😔 no gluten free or coeliac area for breakfast. Had to order an almond late and it cost an extra $5 when we had already paid $80 for breakfast.

2026-03-27 • via Nuitee
J
Jodie • family_with_children • au
10
Great spot
Pros:

Easy and great early check in

Cons:

Leaving after only 1 night in that comfortable kind size bed - was so nice

2026-03-26 • via Nuitee
G
Grant • couple • au
8
2026-03-26 • via Nuitee
J
Jacqui • solo_traveller • au
10
2026-03-26 • via Nuitee
S
Sarah • couple • au
9
2026-03-24 • via Nuitee
L
Les • couple • au
8
An overall experience of luxury and pampering.
Pros:

The range of breakfast food was excellent and the coffee machine worked very well.

Cons:

The scrambled egg was bland and lacked a creamy texture. The baked beans were also bland. However, the button mushrooms were excellent.

Regarding the room facilities (dissabled access): a guide is needed for the location and function of the various light switches. The following observations are restricted to the bedhead area and the tea/coffee making area. The illumination provided was well thought out, however the implementation was problematic.- the switches located either side of the bed head were obscured by pillows and other bedding and extremely hard to find - black switch plates on a black background plus low ambiant light levels did not help due to low-level task-lighting being the norm. Power outlets suffered from the same lack of contrasting colours (some wall mounted power outlets and switch plates were the exception). Pliuging in appliences was problematic due to difficulty in seeing the actual sockets on the power outlets. This all comes down to a conflict between functionality and cosmetics. A working compromise aught to be possible. NB: I am not sight impared and can only wonder what the experience might be like for someone with failing eysight.

2026-03-23 • via Nuitee
W
Wsyne • solo_traveller • au
7
2026-03-23 • via Nuitee
G
Gary • solo_traveller • au
10
Great experience and value for money, I would definitely stay here again.
Pros:

Great location. The staff were really friendly & helpful. The bed was really comfortable. I really liked the added room where you could store/organize your clothes, that room had drawers to put clothes in and had plenty of hangers for the clothes.

Cons:

No complaints, everything was just about perfect.

2026-03-23 • via Nuitee
L
Luke And Nicoletta • couple • au
8
Pros:

Pool and gym
Coffee
Staff

Cons:

Beds very soft
TV sooooo hard to use !
Maybe some in house movies / TV shows and makes chrome casting work

Room are tiny

2026-03-22 • via Nuitee
L
Lauren • family_with_children • au
8
2026-03-22 • via Nuitee
B
Beverley • family_with_children • gb
8
2026-03-22 • via Nuitee
M
Miller • couple • au
9
Was very nice and relaxed
Pros:

Bed was very comfortable and nice and big , also the pillows were comfortable

Cons:

Microwave in the room
You have a coffee maker in the room, but how do you heat up the milk

2026-03-22 • via Nuitee
M
Maryam • family_with_children • au
8
2026-03-22 • via Nuitee
K
Kristen • couple • au
10
2026-03-22 • via Nuitee