Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location (Southbank, convention centre, tram/train access)
Friendly and helpful staff (named staff praised)
Excellent/sensational breakfast
Comfortable, spacious rooms with good views
Good internet speeds
Quick maintenance response
Good for conferences
Quiet for sleeping
Cons:
Inconsistent cleanliness (dusty rooms reported)
Restaurant dinners below expected standard for price
Some staff lack enthusiasm (reception/restaurant)
Dated building and carpets smell
Pillow quality issues
Bathroom floor slope causing water pooling/slip hazard
Construction/road works noise
Occasional missing toiletries and weak kettle/coffee issues

Categories

Cleanliness
7
Mixed reports: several guests praised clean, well-presented rooms, but multiple mentions of dustiness and at least one comment that room cleanliness standards were 'not acceptable'.
Service
9.5
Generally excellent and attentive staff noted repeatedly (helpful reception, friendly hosts, named Hostess Dom praised), though a few comments referenced indifferent or unenthusiastic staff in some areas.
Location
9.5
Consistently praised for an ideal location: close to Southbank, convention centre, trams, train station, Crown and aquarium — very convenient for conferences and sightseeing.
Room Quality
8
Rooms described as comfortable, spacious, with good views and quick maintenance responses; some negatives include dated décor, pillow issues, a sloped bathroom floor causing pooling and occasional noise or road works.
Amenities
9
Strong amenities noted: sensational/good breakfast, good internet speeds, cocktail bar and accessible facilities; minor issues reported with coffee pods, kettle quality and occasional missing toiletries.
Value for Money
7.5
Mixed to negative on value: some guests felt the hotel was expensive for the level of service/restaurant quality (dinner below expectations and extra charges noted), though others found rooms comfortable and quiet.
Food and Beverage
8
Breakfast widely praised as excellent; however restaurant dinners were described as below average for the price on several occasions and some guests found the in-room coffee too bitter.
Overall Experience
9.5
Overall very positive: many guests would stay again, found the hotel quiet, convenient and suitable for conferences, despite some isolated service, cleanliness or food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Stunning Riverfront Location
Crowne Plaza Melbourne offers a prime location on the banks of the Yarra River, providing breathtaking views of the City Skyline and the Bay.

Luxurious Rooms and Amenities
Guests can enjoy spacious rooms with modern amenities including free WiFi, Vittoria coffee machines, and 42-inch LCD TVs. The hotel also features three dining options, a fitness centre, and 24-hour room service.

Convenient and Accessible
Situated in the free Tram zone, exploring Melbourne is easy with a tram stop just 20 meters away. With Southern Cross Station and popular precincts within walking distance, Crowne Plaza Melbourne ensures a seamless stay.

Ready to experience luxury by the Yarra River? Book your stay at Crowne Plaza Melbourne now!

Important information:

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests. Payments relating to hotels in Australia incur a merchant service fee of 1.9% for all credit cards, in addition to the total amount payable. All Advance Purchase bookings that are pre-paid are excluded from the Credit Card Merchant Service Fee.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 5918 reviews
Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9.5
C
Ching An • solo_traveller • tw
10
2026-10-31 • via Nuitee
T
Thiago • solo_traveller • br
10
2026-10-28 • via Nuitee
A
Alexandra • solo_traveller • au
10
One of the best
Pros:

Great

Cons:

Not a thing

2026-10-27 • via Nuitee
C
Carlos • solo_traveller • pe
9
Excelente estadía
Pros:

Muy bueno

Cons:

Nada

2026-10-25 • via Nuitee
A
Ackinclose • couple • au
7
Pros:

Always stay here love the staff, breakfast the cocktail bar
Unfortunately the standards of cleanliness in the rooms are not acceptable
The dinner meals in the restaurant are not standard for the price they are charging, both this weekend we ate there and a few weekends prior and both times meals were below average apart from them forgetting to put our order in and waiting 2 hours
We will still stay there but not eat dinner in the restaurant

2026-10-24 • via Nuitee
N
Nelson • couple • au
9
2026-10-24 • via Nuitee
W
wayne • solo_traveller • au
8
Price was over the top just because of the grand final
2026-10-24 • via Nuitee
S
Sophie • couple • au
10
2026-10-23 • via Nuitee
B
Brittany • couple • au
10
2026-10-22 • via Nuitee
N
Noel • couple • nz
10
2026-10-22 • via Nuitee
J
Jane • solo_traveller • au
10
Delightfully relaxing!
Pros:

Breakfast was sensational, as always!

Cons:

The coffee pods - far too bitter!

2026-10-20 • via Nuitee
S
Susan • couple • au
9
our stay was very enjoyable all needs met
2026-10-19 • via Nuitee
A
Andrew • family_with_children • au
4
Ok.
Pros:

The staff went above and beyond to assist us.

Cons:

The location was tricky to access and the disability room was not set up for twin scare.

2026-10-18 • via Nuitee
E
Emanuele • couple • au
7
2026-10-18 • via Nuitee
Q
Quillan • couple • au
10
2026-10-17 • via Nuitee
D
Danielle • couple • au
10
2026-10-15 • via Nuitee
D
Daniela • solo_traveller • mx
9
2026-10-15 • via Nuitee
R
Ruth • solo_traveller • au
6
Expensive pick for location but poor service
Pros:

Location was ideal for exploring Melbourne.

Cons:

Very dated. Carpets smell. Staff lack any enthusiasm for their job from reception to restaurant.

2026-10-15 • via Nuitee
L
Lance • family_with_children • au
9
2026-10-15 • via Nuitee
R
Rhianna • couple • au
10
2026-10-14 • via Nuitee