Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Staff friendliness
Great location
Comfortable rooms
Cons:
Noise disturbances
Dusty rooms
Issues with refund process

Categories

Cleanliness
8.4
General sentiment about cleanliness appears mixed, with some positive mentions but issues with dust affecting guests.
Service
9
The staff were described as friendly, helpful, and accommodating, elevating the overall experience.
Location
9
Repeatedly noted as a strong point, with reviews emphasizing great access and convenience.
Room Quality
8.4
Comments highlighted both comfort and some access issues due to construction; overall a decent experience.
Amenities
8.5
Amenities like the pool and kids' activities received positive mentions, though some guests noted limitations.
Value for Money
8.5
The overall opinion on value is favorable, with guests feeling they received worthwhile services for the price.
Food and Beverage
8.4
Breakfast was positively reviewed; however, some guests pointed out limited food service options.
Overall Experience
8.6
Overall experience is mixed with strong praises for service and location tempered by some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:13

Property Description

Stunning Riverfront Location
Crowne Plaza Melbourne offers a prime location on the banks of the Yarra River, providing breathtaking views of the City Skyline and the Bay.

Luxurious Rooms and Amenities
Guests can enjoy spacious rooms with modern amenities including free WiFi, Vittoria coffee machines, and 42-inch LCD TVs. The hotel also features three dining options, a fitness centre, and 24-hour room service.

Convenient and Accessible
Situated in the free Tram zone, exploring Melbourne is easy with a tram stop just 20 meters away. With Southern Cross Station and popular precincts within walking distance, Crowne Plaza Melbourne ensures a seamless stay.

Ready to experience luxury by the Yarra River? Book your stay at Crowne Plaza Melbourne now!

Important information:

For rates that include breakfast, please note that different policies and additional supplements may apply for extra guests. Payments relating to hotels in Australia incur a merchant service fee of 1.9% for all credit cards, in addition to the total amount payable. All Advance Purchase bookings that are pre-paid are excluded from the Credit Card Merchant Service Fee.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 70 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 5530 reviews
Cleanliness: 8.4
Service: 9
Location: 9
Room Quality: 8.4
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.6
C
Chloe • solo_traveller • au
9
2026-04-18 • via Nuitee
E
Elisha • couple • au
10
Pros:

Clean and friendly staff
Very accommodating

2026-04-17 • via Nuitee
H
Harjinder • extended_group • au
5
2026-04-17 • via Nuitee
K
Kristine • family_with_children • au
9
Fantastic service, friendly staff, good location, good for kids
Pros:

Fantastic service, friendly staff, good location, good for kids

Cons:

None

2026-04-17 • via Nuitee
G
graham • couple • gb
10
Perfect place to stay for a city break.
Pros:

View was amazing, room was great, breakfast amazing, gym well equipped and the pool was ideal for a plunge.

Cons:

Very little.

2026-04-17 • via Nuitee
T
Tamara • couple • au
10
Excellent as always
Pros:

I always stay at Crowne Plaza. The staff are always friendly and accommodating.

2026-04-16 • via Nuitee
M
Marie Pinsonneault • extended_group • ca
10
2026-04-15 • via Nuitee
T
thian yew • couple • sg
7
Is comfortable and nice .
Pros:

Not the type I like because I am more oriental.maybe can have some Chinese or Malay food.

2026-04-15 • via Nuitee
T
Teresa • couple • au
10
Friendly food amazing and quite rooms
Pros:

Clean quite

Cons:

Nothing

2026-04-14 • via Nuitee
A
Angela • couple • au
8
2026-04-13 • via Nuitee
R
Rasha • solo_traveller • au
10
Pros:

Favourite stay in Melbourne

2026-04-13 • via Nuitee
L
Louise • couple • au
10
2026-04-13 • via Nuitee
L
Levi • couple • au
10
Always enjoy staying here everything is so good service rooms and location
Pros:

Location customer service and rooms so nice

Cons:

Nothing

2026-04-13 • via Nuitee
C
Carlos • couple • au
10
Cons:

The food wasn't the level of the hotel. Next time probably we take the breakfast and dinner outside.

2026-04-13 • via Nuitee
S
Sandy • couple • au
7
2026-04-13 • via Nuitee
N
Nicole • couple • au
10
Beautiful to stay need a couple of days to actually enjoy the full facility
Pros:

Beautiful rooms

Cons:

Not staying long enough

2026-04-13 • via Nuitee
M
Marisa • couple • au
9
Perfect space for a little melb get away. Close to the Casino, walked to rod laver and trammed back after a concert. St
Pros:

Staff were so friendly and accommodating
Bed and pillows were ridiculously comfortable!
Late check out.

Cons:

The bottles in the shower wouldn’t pump but were half full. I don’t think they get topped up regularly so the pump sitting at the bottom had no product left there. There are screwed into a stand so unable to adjust it so was slightly annoying when I had already wet my hair to use the conditioner. But wouldn’t stop me returning. I enjoyed my stay 🙂

2026-04-13 • via Nuitee
T
Tara • couple • au
10
Pros:

Friendly helpful staff, good breakfast, comfortable beds, spacious room

Cons:

Nothing

2026-04-12 • via Nuitee
K
Kylie • solo_traveller • au
8
2026-04-12 • via Nuitee
V
vicki • couple • au
10
2026-04-12 • via Nuitee