NH Collection Quito Royal

Hotels
NH Collection
9 (378 reviews)
Luis Cordero 444 Y Av. 12 De Octubre , Quito , ec

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Clean and spacious rooms
Good breakfast options
Convenient location
Cons:
High prices for breakfast
Issues with room amenities
Noise from surrounding traffic

Categories

Cleanliness
8.64
Multiple reviews highlight cleanliness, but one review mentions issues such as carpet and a small room, impacting the overall sentiment.
Service
9.61
Numerous reviews commend the service and attentiveness of the staff, indicating a positive sentiment.
Location
9.65
Guests appreciate the location being safe and close to restaurants, contributing to a favourable review.
Room Quality
9.1
Rooms are generally described as spacious and clean, with some mentioning improvements needed for furniture.
Amenities
8.63
Amenities are generally good, but specific mentions indicate room for improvement, such as missing items in rooms.
Value for Money
8.09
Some reviews suggest that the pricing is high compared to the quality of certain offerings, affecting the perceived value.
Food and Beverage
8.64
The breakfast received praise, but evaluations of other meals have been mixed, indicating a moderate sentiment.
Overall Experience
9.61
Overall sentiment is positive with many guests expressing enjoyment and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:18

Property Description

Luxurious Accommodation with Health Club: NH Collection Royal Quito, located near the World Trade Centre, offers modernly decorated rooms with air conditioning, flat-screen cable TV, and coffee machines. Guests can enjoy a health club with massage treatments and a well-equipped gym.

Event Organization and Dining Options: The hotel can host events for up to 200 guests and offers a variety of dining choices, including an a la carte lunch and dinner service at Café Royal. Guests can unwind at Trader's Bar or opt for 24/7 room service. Free parking is available on-site, and airport shuttle service can be arranged.

Convenient Location and Services: Situated close to restaurants and the financial centre, NH Collection Royal Quito provides free WiFi, early breakfast options, and views of Quito in some rooms. Mariscal Sucre International Airport is 44 km away. Ready to experience luxury and convenience? Book your stay now at NH Collection Royal Quito.

Important information:

Please note that the hotel charges USD 2 per person per night for the hotel's insurance. This fee is not automatically calculated in the room rate and is mandatory. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of USD 35 per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 378 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 9.61
P
Paulo solo_traveller ec
9
muy bien
Pros:

muy bueno

2026-04-22 via Nuitee
M
Mark couple gb
10
A perfect choice for exploring Quito and surrounding areas.
Pros:

The staff were exceptional, friendly and helpful. Nothing was too much trouble.
Good relationship with local taxi drivers who they arranged for us on several occasions.

Cons:

Nothing, which is unusual as we travel regularly! Rooms spotless, breakfast amazing and gym very good too. This hotel made our stay in Quito relaxing and memorable.

2026-04-22 via Nuitee
J
Jonnathan solo_traveller co
8
Great location and comfort, slightly affected by a slow check-in
Pros:

The location is great, making it easy to get around the city and access nearby restaurants and attractions. The rooms are clean, well-maintained, and comfortable, providing a relaxing space to unwind. The staff were consistently friendly and helpful, always ready to assist with any requests. The breakfast offered a good variety of options and was enjoyable overall. All in all, it’s a solid and reliable choice for a stay in Quito.

Cons:

One downside was an issue with the payment system when trying to use a VISA card. I attempted to pay with three different VISA cards, but none of them worked, so I had to switch to a Mastercard instead, which wasn’t ideal. This caused a delay of over 30 minutes in the lobby during check-in, which was a bit frustrating after arriving.

2026-04-21 via Nuitee
J
Juan Antonio couple es
8
Como siempre, bien.
Pros:

El personal siempre amable y facilitador. Un gusto.

Cons:

El baño de la habitación está muy envejecido. El servicio del bar es mejorable porque no siempre hay un camarero/a.

2026-04-19 via Nuitee
N
Nathaly couple ch
10
2026-04-16 via Nuitee
M
Maria de los Angeles solo_traveller cl
10
2026-04-13 via Nuitee
R
raymonddb91 solo_traveller nl
10
Pros:

Personeel zeer vriendelijk

2026-04-13 via Nuitee
A
Alimou solo_traveller gb
9
2026-04-13 via Nuitee
A
Ana couple es
10
2026-04-08 via Nuitee
E
Edwin Felipe couple cr
9
Semana Santa en pareja
Pros:

El desayuno está muy completo y fresco

Cons:

Los lugares de interés están alejados

2026-04-08 via Nuitee
H
Helen extended_group gb
10
2026-04-04 via Nuitee
I
Isabel couple es
8
2026-04-03 via Nuitee
M
Michelle couple au
10
Pros:

All the staff were extremely helpful & the property was modern & clean with cafes, restaurants & a supermarket within easy walking distance.

2026-04-03 via Nuitee
W
William couple ec
10
2026-03-30 via Nuitee
S
Sebastian couple us
7
2026-03-30 via Nuitee
L
Lauren solo_traveller au
8
Pros:

The breakfast was fantastic. The best we had during our stay in South America. The hotel is a short walk to a supermarket and is in a safe neighbourhood.

2026-03-28 via Nuitee
D
DIEGO extended_group co
8
2026-03-26 via Nuitee
S
shannontB3721DG NONE
10
Great Place to Stay
Pros:

Stayed for my first couple of nights in Quito. Very clean, great location walkable to many cute restaurants, breweries, and markets. Breakfast was outstanding.

2026-03-23 via Tripadvisor
L
Lawes solo_traveller au
10
Pros:

Breakfast and well appointed clean rooms

Cons:

Nothing P9oo

2026-03-20 via Nuitee
B
Björn solo_traveller de
9
2026-03-20 via Nuitee