Holiday Inn Express New Albany by IHG

Hotels
•
Holiday Inn Express
8.6 (182 reviews)
300 Highway 30 West , New Albany , US
+1 662-534-8870

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and spacious rooms (frequently mentioned)
Friendly, helpful and welcoming staff
Excellent breakfast across multiple reviews
Convenient location near shops, food and interstates
Comfortable beds reported by many guests
Quick check-in and attentive service
Safe-feeling property with useful parking options
Cons:
Some bathrooms dated, stained or in need of upgrades
Occasional cleanliness lapses reported (e.g., washcloth/earring found)
Rooms described as tired or not always comfortable
Pool sometimes lacked towels
Elevator buttons sticking / maintenance issues
Parking awkward for some guests
Noise for rooms on the front side of hotel
At least one report of an unexpected post-checkout charge

Categories

Cleanliness
8
Many guests reported clean, well-maintained rooms and fresh-smelling public areas, but several noted dated or stained bathrooms and isolated reports of unclean items (washcloth/earring).
Service
9.6
Consistently praised—friendly, welcoming and helpful front-desk and breakfast staff, quick check-in, attentive service throughout stays.
Location
9
Very good location near shops, food options and interstates; convenient for stopping between cities, though a few guests mentioned a busy intersection and a hard-to-find entrance.
Room Quality
7.8
Mixed reports: many guests found beds comfortable and rooms spacious, but others described tired rooms, uncomfortable beds in some cases, hot rooms, and bathrooms needing upgrades.
Amenities
8
Basic amenities available (breakfast area, pool, elevator). Positive mentions of pool use, but issues noted such as no towels at pool, sticky elevator buttons and awkward parking.
Value for Money
8.2
Generally seen as fair value given service and breakfast; however, isolated negative feedback about unexpected post-checkout charge and one guest feeling the room cleanliness didn’t match expectations.
Food and Beverage
9.2
Breakfast received frequent high praise—several reviewers called it excellent and highlighted courteous, attentive breakfast staff.
Overall Experience
9
Overall positive experience: friendly staff, good location, clean rooms and standout breakfast, tempered by occasional maintenance and cleanliness concerns for a minority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Modern Accommodations
Enjoy a comfortable stay at Holiday Inn Express New Albany with rooms featuring modern décor, free Wi-Fi, and a flat-screen TV. Each room is equipped with convenient amenities like a mini-refrigerator and microwave.

Convenient Amenities
Start your day right with a complimentary breakfast buffet and take advantage of the on-site fitness center and business center. Guest laundry services are also available for your convenience.

Ideal Location
Located near downtown Albany, our hotel is just minutes away from popular attractions like New York State Museum and Lincoln Park. Book your stay now and experience the best of Albany at Holiday Inn Express New Albany.

Important information:

Please note the pool and fitness center are closed and breakfast service has been suspended until further notice. Breakfast will be offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 182 reviews
Cleanliness: 8
Service: 9.6
Location: 9
Room Quality: 7.8
Amenities: 8
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9
E
Evelyn • solo_traveller • us
10
Nice rooms, nice staff, good location!
Pros:

Room was clean and spacious, staff was very friendly! Good location.

Cons:

Nothing.

2026-10-30 • via Nuitee
L
Linda • solo_traveller • us
10
2026-10-28 • via Nuitee
A
Amelia • couple • us
10
2026-10-26 • via Nuitee
K
Karol • family_with_children • us
10
2026-10-24 • via Nuitee
R
Ronald • couple • us
9
2026-09-09 • via Nuitee
R
Ronald • couple • us
10
2026-09-09 • via Nuitee
D
David • family_with_children • us
8
I would stay here again. A very positive experience.
Pros:

Breakfast was the best of any place I've stayed. Breakfast and desk staff were very courteous and helpful. Room was clean and service was good. Fairly quiet except for the usual guests that don't think of others.

Cons:

Bathroom sink was slow draining; seemingly backed up. Useable, but not great. No other issues. Nothing to dislike.

2026-09-01 • via Nuitee
G
Gayle • couple • us
10
Very nice place to stay. Comfortable beds and pillows. Breakfast was great! The lady working there was fantastic!
Pros:

Was very clean and friendly

2026-08-20 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

Clean and cold air

2026-08-19 • via Nuitee
S
Sammie • solo_traveller • us
7
Pros:

Location, staff, and breakfast were all fabulous !

Cons:

Bathroom was dated, stained and a bit rusty compared to the room itself.

2026-08-17 • via Nuitee
R
Rochelle • extended_group • nz
5
Ok for what we required - easy access to all
Pros:

Location was great for all shops and interstates. Breakfast was good enough. Staff very friendly.

Cons:

Room was very tired. Bathroom needs upgrades. Beds weren’t comfy at all. Elevator buttons kept sticking. Pool never had towels out. Overall felt a very tired venue. Hated the smoking outside in areas so close to doors. Staff sat in area by pool to smoke too - very unpleasant
Also need to query a post check out charge that has now appeared to be taken - we stayed 4 days and paid upfront so to see a charge after we left and nothing wa a bought there is concerning.

2026-08-06 • via Nuitee
K
Kristal • extended_group • us
10
2026-07-19 • via Nuitee
J
Janice • family_with_children • us
8
2026-07-18 • via Nuitee
D
Debbie Light • solo_traveller • us
10
Pros:

Room was nice, clean and stocked.
Front desk women were exceptionally nice and genuinely glad to see us.
Everyone we spoke to was very nice and extremely helpful.
Great location with plenty of food options.
We'll definitely be staying here on our future trips.

2026-07-18 • via Nuitee
L
Lynda • solo_traveller • us
10
Great stopping place between Memphis and Tupelo
Pros:

Check in was quick front desk lady was extremely nice and helpful. Room was clean and bed was very comfortable. The lady that greeted us for breakfast was very friendly. She checked on us twice while we were eating to make sure we had everything we needed. We felt very safe at this location.

Cons:

Everything was great

2026-07-13 • via Nuitee
L
Lexie • family_with_children • us
10
I checked out very satisfied.
Pros:

The receptionist demeanor was very warming and helpful,from the moment that I walked through the door. She had a great welcoming smile.

Cons:

When I walk into a facility I start inspecting at the front door. The facility was clean and smelled fresh from the front door. The hallways all the way to my room. My room was very clean. It had been cleaned very well. I could tell from seeing and smelling. Things that should shine did. No water spots on the silver faucets that should have not been there.

2026-07-06 • via Nuitee
M
Mario A • extended_group • us
9
2026-07-06 • via Nuitee
S
Sara • extended_group • us
9
Nice overnight stop
Pros:

The staff was very friendly and helpful. The breakfast was good. The beds and rooms were very comfortable. We enjoyed the pool. Property was easy to get to and let us park motorcycles under the roof.

Cons:

It was a little noisy with rooms on the front side of the hotel. The bathroom could’ve been a little cleaner.

2026-06-29 • via Nuitee
M
Michelle Parson • solo_traveller • us
8
Pros:

The employees and breakfast

Cons:

Parking was awkward

2026-06-29 • via Nuitee
J
janet • couple • us
7
Needs to be updated
Pros:

Breakfast

Cons:

Old

2026-06-28 • via Nuitee