Best Western Plus St. Louis West-Westport

Hotels
•
Best Western Plus
7.6 (972 reviews)
12220 Dorsett Road , Maryland Heights , US
+1 314-666-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpfulness of staff
Location
Value for money
Cons:
Cleanliness issues
Food quality
Noise disturbances

Categories

Cleanliness
6.31
Several reviews pointed out cleanliness issues, including dust and unclean floors.
Service
8.28
Staff was described as helpful and accommodating.
Location
8.82
Convenient location with nearby restaurants and easy access to the interstate.
Room Quality
7.27
Rooms were described as clean, but some noted issues with comfort.
Amenities
7.8
Amenities were generally adequate, but significant complaints were mentioned about breakfast.
Value for Money
8.76
Good value considering location and cleanliness despite some negative aspects.
Food and Beverage
5.81
Food quality was poor, with complaints about breakfast items.
Overall Experience
7.78
Mixed sentiments with positive notes about staff and location, but significant complaints about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:39

Property Description

Convenient Location
Best Western Plus St. Louis West-Westport, nestled in Maryland Heights, offers easy access to Hollywood Casino St. Louis and key attractions like St. Louis Gateway Arch and Six Flags Over Mid-America.

Modern Amenities
Enjoy a comfortable stay with express check-in/out, free WiFi, a seasonal outdoor pool, and a fitness center. The hotel also caters to business travelers with a 24-hour front desk, a business center, and non-smoking rooms.

Family-Friendly Accommodation
Featuring spacious family rooms, Best Western Plus St. Louis West-Westport is the perfect choice for a relaxing family getaway near St. Louis Lambert International Airport. Book now for a memorable stay!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.

Please note that the seasonal outdoor pool is open from the end of April to September each year. Exact dates may vary. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 15, 2026 until Tue, Jun 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

7.6
Based on 972 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 5.81
Overall Experience: 7.78
M
Mandy • extended_group • us
5
Would not stay at again.
Pros:

Was close by restaurants and a service station.

Cons:

The front desk personnel were rude, on the phone and acted like we were bothering them. They took out the trash only one day. They didn’t change the bed sheets the whole time we were there and did not give us new towels for the bathroom. We had to go to the front desk to ask for them. We had the sign up for them to service the room but they never touch it. The breakfast was ok. Not a lot to choose from but the waffles were great.

2026-10-31 • via Nuitee
M
Manoj • family_with_children • us
8
Very good stay
Pros:

It was clean and neat and very good breakfast

Cons:

Not much

2026-10-26 • via Nuitee
S
Samantha • extended_group • us
8
Booked two rooms, both were clean and beds were comfy.
2026-10-20 • via Nuitee
D
Dennis • family_with_children • us
8
Pros:

Good location

Cons:

Need more comfortable pillows.

2026-10-19 • via Nuitee
R
Ronda • family_with_children • us
5
Room was adequate but not worth the price paid. Have stayed there before a couple of times.
Pros:

Very good location. Breakfast was fine.

Cons:

Rooms, especially the bathroom could be cleaner. Found used band-aid on the floor which leads me to believe room was not cleaned properly.

2026-10-18 • via Nuitee
N
Natalie • couple • us
8
2026-10-12 • via Nuitee
T
Tyler • couple • us
2
Crap
Pros:

There was a room available

Cons:

Black Mold in the bathroom. No ice maker, no vending machine. Was 5 min before breakfast ended they were already cleaning up and refused to let me get anything.

2026-10-08 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

Everything was as it should be except my opinion is that the bed was too soft. Oh and one more thing Spectrum cable is terrible. Spectrum remote and menu options are so frustrating. Spectrum is klunky. But the staff and facility are very good.

Cons:

Beds was too soft.
Spectrum cable tv is frustrating, terrible to use.

2026-10-08 • via Nuitee
T
Todd • couple • us
7
Lowest cost, but will stay somewhere else next time.
Pros:

Low cost, comfortable bed, provided plenty of washcloths and towels. Convenient location. Good breakfast selection.

Cons:

Shower faucet leaked. Coffee dispenser was empty one day and another did not work the next day. No staff around for breakfast.

2026-10-07 • via Nuitee
L
Lamont • couple • us
9
2026-09-13 • via Nuitee
G
Garber • solo_traveller • us
8
Pros:

The staff was great and very helpful and the pool was really relaxing.

Cons:

The bed was a little uncomfortable and the pillows weren't the best. Normally a king size bed comes with king sized pillows

2026-09-10 • via Nuitee
T
Toyia • solo_traveller • us
8
Enjoyed it for the short time we were there
Pros:

Close to hospital

Cons:

Noisy

2026-09-08 • via Nuitee
P
Paula • couple • us
10
2026-09-08 • via Nuitee
S
Stefan • couple • us
5
It's a great place to stay. Not bad at all we just got unlucky with a dirty housekeeper.
Pros:

I liked how close it was and how amazing the front desk staff were. They were so kind and quickly responded to our issues. They do take things very serious but are at the mercy of the housekeeping staff being dirty

Cons:

Our room had a strong egg like smell. We found that someone went number 2 in the toilet and let it fester for I do not know how many hours. The smell would not go away at all. We needed a room change.

2026-09-07 • via Nuitee
R
Rebekah • extended_group • us
1
Looks on the outside is not what it looks like on the inside, staff with attitudes and not friendly.
Pros:

When we first checked in and were asking for a senior discount, the whole party was over age 60. The receptionist was very rude and kept telling us that we should have requested the discount when we booked the reservation online.

Cons:

The room was too cold and stuffy.
Staff were not friendly or accommodating at all.
Breakfast didn't have a fair number of options.
A hanging bug catcher was hanging over the food counter in the kitchen, unsanitary and very nasty to have over the food you prepared for guests. "NASTY" Do not eat their breakfast.

2026-09-02 • via Nuitee
V
Verlinda • couple • us
8
Overall good
Pros:

Facility fit my needs.

Cons:

I had to go to front to desk to get new towels

2026-08-23 • via Nuitee
J
Julie • couple • us
10
2026-08-21 • via Nuitee
J
Julie • couple • us
8
Was overall a good experience I would recommend
Pros:

It was close to the venue staff was very friendly and accommodating

2026-08-21 • via Nuitee
L
Lha bouwens • family_with_children • nl
7
Goed
Pros:

Goede locatie ,netjes en verzorgt

Cons:

Ontbijt wat mager

2026-08-20 • via Nuitee
D
Danielle • solo_traveller • us
3
Pros:

My bathroom seemed to be clean and my bed was comfortable

Cons:

It smelled odd in all area of the hotel. In the eating area there were ceiling tiles that were clearly water damaged. I am guessing the hotel also has mold issues due to the smell. The hallways and for in my room did not seem to be clean either.

2026-08-17 • via Nuitee