Best Western Plus St. Louis West-Westport

Hotels
•
Best Western Plus
7.6 (967 reviews)
12220 Dorsett Road , Maryland Heights , us
+1 314-666-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpfulness of staff
Location
Value for money
Cons:
Cleanliness issues
Food quality
Noise disturbances

Categories

Cleanliness
6.31
Several reviews pointed out cleanliness issues, including dust and unclean floors.
Service
8.28
Staff was described as helpful and accommodating.
Location
8.82
Convenient location with nearby restaurants and easy access to the interstate.
Room Quality
7.27
Rooms were described as clean, but some noted issues with comfort.
Amenities
7.8
Amenities were generally adequate, but significant complaints were mentioned about breakfast.
Value for Money
8.76
Good value considering location and cleanliness despite some negative aspects.
Food and Beverage
5.81
Food quality was poor, with complaints about breakfast items.
Overall Experience
7.78
Mixed sentiments with positive notes about staff and location, but significant complaints about cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:39

Property Description

Convenient Location
Best Western Plus St. Louis West-Westport, nestled in Maryland Heights, offers easy access to Hollywood Casino St. Louis and key attractions like St. Louis Gateway Arch and Six Flags Over Mid-America.

Modern Amenities
Enjoy a comfortable stay with express check-in/out, free WiFi, a seasonal outdoor pool, and a fitness center. The hotel also caters to business travelers with a 24-hour front desk, a business center, and non-smoking rooms.

Family-Friendly Accommodation
Featuring spacious family rooms, Best Western Plus St. Louis West-Westport is the perfect choice for a relaxing family getaway near St. Louis Lambert International Airport. Book now for a memorable stay!

Important information:

Please note that checks are not accepted. Rooms with pets will be charged a daily cleaning fee. Please note a maximum of 2 pets are permitted. Contact the property for details.

Please note that the seasonal outdoor pool is open from the end of April to September each year. Exact dates may vary. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 15, 2026 until Tue, Jun 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

7.6
Based on 967 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 5.81
Overall Experience: 7.78
I
irene • solo_traveller • us
9
awesome
2026-08-12 • via Nuitee
K
Kellye • solo_traveller • us
9
Other than that, it was a nice place to stay
Pros:

Need rooms and pool

Cons:

Customer service too much noise

2026-08-10 • via Nuitee
H
Hayes • couple • us
8
Cons:

No smart tv.

2026-08-09 • via Nuitee
A
Abby • couple • us
5
Short and fine
Pros:

Friendly staff

Cons:

Needs some updating

2026-08-09 • via Nuitee
K
Kelley • couple • us
10
Pros:

Very clean and comfy

2026-07-25 • via Nuitee
H
Heather • family_with_children • us
6
Overall it was an okay place to stay.
Pros:

It was right by a gas station and a few fast food places super easy for a quick meal.

Cons:

They allow pets and as someone who has severe allergies to animals this would have been great information before booking.

2026-07-24 • via Nuitee
K
Kari • solo_traveller • us
10
2026-07-23 • via Nuitee
A
Anello • solo_traveller • us
1
Pros:

Nothing

Cons:

I booked through booking.com for a one bedroom to queen bed sweet when we got there it was not booked and they stole the $900 for me I've never got my refund. I've left five or six messages for the manager never has returned my phone. But I would love it if somebody could call me because I can't afford to lose that money. Barb anello 314-791-1985

2026-07-23 • via Nuitee
S
Shauna • family_with_children • us
1
It was bad.
Pros:

It was close to the airport.

Cons:

Bugs and cleanliness was not good at all.

2026-07-22 • via Nuitee
T
Tiffany • family_with_children • us
1
Cons:

Room was not ready until 740pm

2026-07-22 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-07-22 • via Nuitee
W
willa • family_with_children • us
8
i will stay there again
Pros:

everything was good customer service was a 10 breakfast was excellent

Cons:

nothing

2026-07-22 • via Nuitee
A
Abidnego • couple • us
10
2026-07-21 • via Nuitee
T
Thomas • couple • us
1
2026-07-21 • via Nuitee
P
Peter • couple • us
5
2026-07-20 • via Nuitee
C
Cain • extended_group • us
1
Pros:

Nothing

Cons:

The room stunk bad, the air conditioner in room rattled and made loud noise, the bed was hard, the toilet was awful, there was no ice and for breakfast it was only eggs. Also there was trash outside of the entrance doors.

2026-07-17 • via Nuitee
C
Christy • couple • us
10
2026-07-15 • via Nuitee
T
Thomas • solo_traveller • us
8
2026-07-14 • via Nuitee
S
Smith • solo_traveller • us
4
No more best Western
Pros:

The room was spaceus the bathroom big and clean.. breakfast was good.

Cons:

Bed was very uncomfortable. Their was cove base falling off the wall. Had to go to to front desk to get clean towels. Pool was murky.

2026-07-08 • via Nuitee
L
Latisha • couple • us
10
Pros:

Everything

Cons:

The front office

2026-07-05 • via Nuitee