North Star Hotel

Hotels
8.2 (1622 reviews)
9 Soğanlı Sokak Konaklar Mahallesi Soğanlı Sokak No:9-10 , Trabzon , TR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location (near airport)
Helpful/friendly staff (named praise: Ahmed, Suleiman, reception team)
Parking available
Some guests report good cleanliness
Bidet (شطاف) available
Attractive price / good value
Cons:
Dirty rooms, mold and lingering smoke odor reported
Room size and layout not matching booking photos; missing kitchenette in some suites
Noisy due to proximity to airport
Air conditioning problems (not fixed during stay)
Limited breakfast variety; restaurant/coffee closes early
Inconsistent housekeeping / no room cleaning service reported
Poor shower/drainage configuration and bathroom issues
Delays/poor handling of parking/car key by staff in some cases

Categories

Cleanliness
6
Mixed to negative comments: several guests reported dirty rooms, mold in bathrooms, lingering smoke odor and unclean kettles; other guests explicitly praised cleanliness. Overall below target due to multiple strong negative reports.
Service
9.8
Mixed but largely positive: multiple guests thanked specific staff (Ahmed, Suleiman, reception team, parking attendant) for good service, though there are some reports of unhelpful behaviour and slow response (e.g., car key/parking delay, AC not fixed). Overall strong service perception in reviews.
Location
9.8
Consistently praised: convenient location close to the airport, good parking and easy access. Noise from the airport noted by some, but location and parking are clear strengths.
Room Quality
6.5
Several complaints about room size not matching photos, missing kitchenette in booked suite, small/cramped rooms, poor shower setup and water drainage; some guests found rooms acceptable. Overall below target due to recurring quality mismatches.
Amenities
8.5
Mixed: positives include parking and presence of bidet; negatives include missing kitchenette for some bookings, intermittent housekeeping/room-cleaning reports, and AC problems. Amenities are acceptable but inconsistent.
Value for Money
9.5
Several guests noted good price and considered the hotel a good deal; however some felt experience did not fully match expectations. Overall perceived as very good value.
Food and Beverage
6.5
Multiple complaints about limited breakfast variety, early closing of restaurant/coffee (11pm) and running out of items if you wake late. Noted as an area needing improvement.
Overall Experience
9
Polarised but leaning positive: some guests highly recommend and suggest the hotel deserves higher stars, praising staff, location and cleanliness; others report serious issues (cleanliness, noise, room mismatch). Net impression is positive with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:27

Property Description

Luxurious Accommodation
North Star Suite Hotel, located in Trabzon, offers a luxurious stay with modern amenities including air conditioning, flat-screen TVs, and private bathrooms in every room. Some rooms even feature a fully equipped kitchen, perfect for longer stays.

Convenient Services
Enjoy a hassle-free stay with a 24-hour front desk, concierge service, and tour desk available to assist with all your needs. Benefit from free WiFi throughout the property, airport transfers, and room service for added convenience.

Relaxing Facilities
Unwind in the hotel's garden, shared lounge, or terrace, ideal for relaxation after a day of exploring Trabzon. Indulge in a delicious buffet breakfast to start your day off right before heading out to visit nearby attractions like Sumela Monastery and Trabzon Hagia Sophia Museum.

Book your stay at North Star Suite Hotel for a delightful and comfortable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1622 reviews
Cleanliness: 6
Service: 9.8
Location: 9.8
Room Quality: 6.5
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 6.5
Overall Experience: 9
A
Abdulaziz • family_with_children • sa
8
تجربة تستحق التكرار
Pros:

موقع الفندق والديكور والنظافة

Cons:

باب الحمام كان يهتز وكنت اخاف يسقط

2026-09-19 • via Nuitee
A
Abdullah • couple • sa
1
لا يستحق التجربة
Pros:

لا شي سيي جدا

Cons:

الفندق رديء جدا ومكان الوصول له صعب مرتفعات وشوارع ضيقة ومواقف السيارة ضيق
وعزل الغرف اسوء شي تسمع اصوات الغرف اللي جنبك

2026-09-18 • via Nuitee
B
Bandar • couple • sa
7
2026-09-17 • via Nuitee
B
BASEM • extended_group • sa
8
Pros:

المكان جيد والموقع ممتاز
بس الحمام ريحته مجاري مافيه شفاط

Cons:

الحمام ريحته كريها

2026-09-16 • via Nuitee
N
Naif • couple • sa
10
2026-09-16 • via Nuitee
I
Isabel • solo_traveller • es
8
Pros:

Muy cerca del aeropuerto

2026-09-15 • via Nuitee
عسيري • couple • sa
9
حجزت عن طريق بوكينج ووصلت متأخر وكان موظف الاستقبال ممتاز وترجم لسائق انه ماكان عندي صرف 100 دولار وتفهم السايق وذهب ليو
Pros:

النظافه والتعامل الراقي من الموظفين من الاستقبال وحتى التوديع كان مرن وسهل جدا

Cons:

كل شيء تمام

2026-09-15 • via Nuitee
N
Nashmi • couple • sa
8
Pros:

نظافة المكان والهدوء وقرب المكان من الخدمات

Cons:

الغرف صغيره جداً

2026-09-15 • via Nuitee
W
Wasyf • couple • sa
6
2026-09-14 • via Nuitee
غالب • couple • sa
7
2026-09-13 • via Nuitee
K
Khaled • couple • jo
10
Pros:

Staff are so friendly and supportive

Cons:

Nothing

2026-09-13 • via Nuitee
A
Ahmed • couple • eg
10
I definitely recommend it to people travelling to Trabzon.
Pros:

Its very clean and the staff is super helpful.

Cons:

Nothing

2026-09-12 • via Nuitee
P
Polina • couple • ge
10
2026-09-12 • via Nuitee
A
Ayse Nur • extended_group • de
8
2026-09-11 • via Nuitee
N
Naif • couple • sa
10
2026-09-11 • via Nuitee
M
mouhanad • solo_traveller • sa
10
Pros:

أشكر الموظف سليمان على تعاونه معنا في خدمته لنا فقد كان مبادراً وذو أخلاق سامية ساعدنا في الإستقبال وحتى المطعم فأتمنى له التوفيق في حياته وآخرته
وأشكر الأخ تران في تعاونه معنا
الموقع ممتاز وقريب جداً من المطار
فيه ميزة مريحة جداً: تعطيه مفتاح السيارة وهم يرتبون السيارات بتنظيم لا يعيق حركة السير حتى في الزحام

Cons:

تشغيل الموسيقى أثناء الإفطار هداهم الله

2026-09-10 • via Nuitee
Y
YASIR KHALAF M • couple • sa
9
2026-09-10 • via Nuitee
M
Mustafa • couple • il
7
Pros:

Location and rooms are good

Cons:

Breakfast should be better

2026-09-10 • via Nuitee
N
NATO GOGMACHADZE • family_with_children • ge
10
Pros:

The hotel boasts an excellent location close to the airport, making it highly convenient and comfortable for a layover or transit between flights. I particularly appreciated the room's concept, featuring a well-appointed bathroom and a glazed balcony that opens directly into the room. Overall, the room is tastefully arranged and functionally designed. As for the breakfast, it was a standard, acceptable quality Turkish breakfast.

სასტუმროს აქვს შესანიშნავი მდებარეობა აეროპორტთან ახლოს, რაც მას განსაკუთრებით კომფორტულს ხდის ფრენებს შორის ტრანზიტული გაჩერებისთვის. ძალიან მომეწონა ნომრის კონცეფცია: თანამედროვე დიზაინი, კარგად მოწყობილი სააბაზანო და შემინული აივანი, რომელიც პირდაპირ ოთახში იხსნება. ზოგადად, ნომერი კარგად არის მოწყობილი. რაც შეეხება საუზმეს, წარმოდგენილი იყო სტანდარტული, თურქული საუზმე.

Cons:

Technical Issues: During my stay, the Wi-Fi was not working, and internet access was unavailable. Additionally, the TV remote control was missing from the room.Summary: Despite these minor technical issues, I truly liked the hotel's exterior and the room's design concept, especially the adjustable balcony. Given the excellent location and overall positive aspects, I decided to increase my final rating score.
ტექნიკური ხარვეზები: სასტუმროში ყოფნის პერიოდში ვერ მოხერხდა Wi-Fi-სთან დაკავშირება და ინტერნეტის მიწოდება. ასევე, ოთახში არ დამხვდა ტელევიზორის პულტი.შეჯამება: მიუხედავად აღნიშნული ხარვეზებისა, სასტუმროს გარე ვიზუალი და ნომრის მოწყობის კონცეფცია (განსაკუთრებით აივნის ტრანსფორმაციის შესაძლებლობა) ძალიან მომეწონა. კარგი მდებარეობისა და დადებითი მხარეების გამო, საბოლოო შეფასებისას სასტუმროს ქულა მაინც მოვამატე.

2026-09-09 • via Nuitee
A
Abdullah • couple • sa
8
2026-09-09 • via Nuitee