Premier Inn Frankfurt Westend

Hotels
8.6 (7449 reviews)
12 Hamburger Allee , Frankfurt/Main , de

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Heating
Luggage storage
Parking garage

Review Highlights

Pros:
Excellent/very close location to exhibition
Friendly, helpful staff (reception)
Comfortable beds/mattresses noted by multiple guests
Basic in-room amenities present (kettle, hairdryer)
On-site paid parking available
Some guests report tasty food
Cons:
Serious cleanliness issues reported (blood stains, sewage smell, uncollected trash)
Housekeeping entering occupied rooms / privacy breach reported
Uncomfortable fold-out sofa beds and thin mattresses
Small rooms for some guests; limited space
Weak AC and low water pressure in some rooms
Missing amenities for some (no fridge); limited breakfast/ordinary F&B
Perceived poor value for money by several guests; parking expensive

Categories

Cleanliness
6.2
Repeated negative reports (uncleaned rooms, trash left, blood stains, sewage smell) despite some guests noting clean rooms; overall cleanliness is noticeably inconsistent and below the hotel's peers.
Service
9
Multiple guests praised very friendly and helpful staff at reception; however there are serious isolated failures (housekeeping entering occupied room, lack of promised cleaning) that lower consistency but do not erase generally positive staff interactions.
Location
10
Consistently praised as very close to the exhibition and an excellent location across several reviews.
Room Quality
8.6
Mixed: several guests liked the mattress/bed and basic amenities, but there are recurring complaints about small rooms, uncomfortable fold-out sofa beds, thin mattresses and water/AC issues.
Amenities
8.8
Generally adequate in-room amenities (kettle, coffee, hairdryer, paid parking) noted; some guests reported missing items (no fridge) and limited after-breakfast services, so amenities are good but not comprehensive.
Value for Money
8.3
Mixed perceptions: some find parking or extras expensive and space limited for the price, while others accept the cost given the location and offerings.
Food and Beverage
8.7
Varied feedback: some guests found the food/tasting good, others described the breakfast as limited or ordinary; overall slightly above average but not outstanding.
Overall Experience
9.2
Overall impression shaped strongly by the excellent location and generally friendly staff; however serious cleanliness incidents and room comfort issues mean the experience is positive for many but uneven.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-01 05:13

Property Description

Convenient Location
Located in Frankfurt/Main, Premier Inn Frankfurt Westend is just 500 meters from Senckenberg Natural History Museum. Explore nearby attractions like English Theatre and Goethe House easily from our centrally located hotel.

Comfortable Accommodation
Our air-conditioned rooms feature modern amenities including flat-screen TVs and private bathrooms. Relax in comfort with our cozy bed linens and enjoy the convenience of free WiFi during your stay.

Exceptional Service
Our multilingual staff is available 24/7 at the reception desk to assist you with any queries or requests. Start your day right with a delicious buffet breakfast and let us make your stay at Premier Inn Frankfurt Westend unforgettable.

Book now to experience the perfect blend of comfort, convenience, and exceptional service at Premier Inn Frankfurt Westend!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

8.6
Based on 7449 reviews
Cleanliness: 6.2
Service: 9
Location: 10
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.7
Overall Experience: 9.2
A
Anton Oskari • family_with_children • fi
8
Pros:

The staff and service was excellent!

2026-10-17 • via Nuitee
V
Von Schwanebach • couple • de
9
2026-10-17 • via Nuitee
B
Bernardita • family_with_children • cl
8
2026-10-17 • via Nuitee
H
H_te_Brake • solo_traveller • nl
8
Prima hotel!
Cons:

Parkeer gelegenheid kad beter aangegeven kunnen worden. Er is een opvallende Q-park naast het hotel, maar die is veel duurder dan de hotel parkeerplaats.

2026-10-17 • via Nuitee
A
Agnes • couple • at
9
2026-10-16 • via Nuitee
S
Sixuan • solo_traveller • es
10
2026-10-15 • via Nuitee
T
Thomas1308 • solo_traveller • de
9
Alles ok
2026-10-15 • via Nuitee
J
Jan • solo_traveller • de
6
Der erste Schein trügt leider
Pros:

Schöne Einrichtung, freundliches Personal und sauber.

Cons:

Aussicht aus dem Zimmer waren Mülltonnen und Dixiklo... Zimmer viel zu warm und die Klimaanlage brachte gar nichts, Fenster geht nur auf Kipp, daher auch nichts... keine Möglichkeit im Bad die Handtücher aufzuhängen, erst recht nicht die nassen nach dem Duschen... Glastür am Bad, heißt es ist nachts, oder früh morgens, wenn jemand zur Toilette muss, taghell im Zimmer, was die andere Person freut, die noch schlafen möchte... ab ca. 8 Uhr beginnt scheinbar die Zimmerreinigung der bereits freien Zimmer, da ab der Zeit ständig Tassen- und Flaschenklirren über den Flur schallt, freut alle die noch schlafen wollen.. das Frühstück ist so lala, alles nötige vorhanden, mehr aber auch nicht und Rührei aus dem Tetrapack ist echt keine Qualität Leute... für das miese Preis-Leistungsverhältnis zur Messezeit, buche ich nächstes Mal sicher woanders.

2026-10-15 • via Nuitee
J
Julia • family_with_children • de
9
2026-10-13 • via Nuitee
S
Susanne • family_with_children • de
8
Pros:

Sehr freundliches Personal

2026-10-13 • via Nuitee
S
Susanne • family_with_children • de
8
Insgesamt waren meine Tochter und ich zufrieden mit dem Aufenthalt im Hotel.
Pros:

Die Lage war für den Anlass unseres Besuchs sehr gut. Das Frühstück war umfangreich und ebenfalls sehr gut und das Personal freundlich - vielen Dank!

Cons:

Dass der Fahrstuhl nur mit Zimmerkarte funktioniert, war anfangs nicht gleich ersichtlich - bekam man bei geschlossener Tür etwas Unwohlsein. Die Badtür ließ sich an einem Tag, an dem sie abgeschlossen war, nicht mehr öffnen, sodass eine Person eingeschlossen war und Panik bekam - Personal wurde geholt. Später ließ sich auch die Klinke nicht mehr bewegen, sodass wir die Tür nur noch offen stehen ließen. Die Kopfkissen waren uns zu fest. Auch die, die im Schrank standen, waren leider nicht weicher - was aber wahrscheinlich Ansichtssache ist.

2026-10-12 • via Nuitee
D
Devin • solo_traveller • us
10
2026-10-12 • via Nuitee
M
Martin • family_with_children • de
8
2026-10-12 • via Nuitee
C
Christoph • solo_traveller • de
7
2026-10-12 • via Nuitee
L
Laura • couple • de
9
2026-10-12 • via Nuitee
A
Anastasia • couple • de
10
2026-10-11 • via Nuitee
M
Miriam • family_with_children • de
7
Für den Besuch der Messe gut geeignet mit günstigem Plstz in der Tiefgarage. Zweckmäßig, aber am Ende auch nicht mehr al
Pros:

Sehr nah an der Messe gelegen.

Cons:

Ich fand den Preis für eine Übernachtung für ein durchschnittliches Hotel zu hoch. Der Teppichboden im Zimmer war zwar scheinbar sauber, aber ziemlich fleckig.

2026-10-10 • via Nuitee
O
Oleksandra • couple • ua
6
Pros:

The location is excellent—great transport links, with shops, supermarkets, restaurants, and cafes nearby. I never actually saw the staff, though the room was cleaned whenever I put up the sign. That is where the positives end. The bed linen and towels were old, synthetic, and torn. There was almost no water pressure in the shower. The room had an old Nespresso machine but no kettle or cups; there were only paper cups in the hallway and coffee pods available for 1 euro. It’s okay for a one-night stay, but aside from the location, there is nothing good about it.

2026-10-10 • via Nuitee
H
Heike • solo_traveller • de
8
2026-10-09 • via Nuitee
P
Petra • couple • de
9
2026-10-09 • via Nuitee