Courtyard by Marriott Jackson

Hotels
•
Courtyard by Marriott
8.4 (219 reviews)
2010 Bondsteel Drive , Jackson , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Pool and hot tub
Cons:
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
6.06
Multiple reviews mention filthy floors and poor room cleanliness.
Service
10
Staff is consistently described as friendly and knowledgeable.
Location
9.43
Good location according to multiple reviews, though not explicitly detailed.
Room Quality
8.07
Rooms mentioned as small and awkwardly arranged, particularly in king rooms.
Amenities
8.52
Pool and hot tub appreciated, but breakfast options are limited.
Value for Money
8.05
$240 a night expected for more amenities, with coffee needing to be purchased.
Food and Beverage
7.51
Limited breakfast options, lacking free coffee.
Overall Experience
9.56
Overall a mixture of good experiences overshadowed by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:44

Property Description

Modern Comforts and Convenience
Experience a blend of modern comforts and convenience at Courtyard by Marriott Jackson. Located just 38 km from Michigan International Speedway, our 3-star hotel offers free bikes, private parking, a fitness centre, and a shared lounge. Stay connected with free WiFi and enjoy delicious meals at our restaurant and bar. Unwind in our hot tub or visit our 24-hour front desk for any assistance.

Relaxation at its Best
Indulge in relaxation at our sun terrace or grab a snack at the in-house snack bar. Need to catch up on work? Our business area is at your disposal.

Explore Nearby Attractions
Conveniently located, explore nearby attractions like the American Museum of Magic and Albion Amtrak Station. With Capital Region International Airport just 63 km away, Courtyard by Marriott Jackson is the perfect choice for your stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

8.4
Based on 219 reviews
Cleanliness: 6.06
Service: 10
Location: 9.43
Room Quality: 8.07
Amenities: 8.52
Value for Money: 8.05
Food and Beverage: 7.51
Overall Experience: 9.56
L
Lisa • couple • us
5
No breakfast and no supplemental help as requested. Not good.
Pros:

You did not offer breakfast, very disappointing

Cons:

Offer at least a simple breakfast. Also we called back within 2 hours and told you we accidentally left a garment in the closet. We requested that You package and send it to our home address at our cost. No action was taken on your part and we have not received the item to this date.

2026-10-21 • via Nuitee
R
Richard • couple • us
1
2026-09-05 • via Nuitee
H
hathorn • solo_traveller • us
10
Panoramic View Amazing Experience
Pros:

The room was clean.
The room was Great, 2 Queen size beds, full size shower and vanity area, private room RB. The food was Delicious, the Service was Excellent. The valet parking attendant was great, to the Luggages Handler and Maid's, when I called, The First Desk, the staff was fast to meet our request, I really appreciates the staffing response. Always very polite, everyone who came to bring something or to assist.
Thank you, Sable Navy Pier of Chicago, for making our stay, The Best Time.

Cons:

There was no microwave in the room, there was a $25 Fee when asked for one, the cost of parking and valet parking, quite costly.

2026-08-15 • via Nuitee
C
Carol • couple • us
8
Clean and comfortable.
Pros:

Cozy seating area, lots of outlets, full length mirror.

Cons:

The tv was at an angle while laying in bed and couldn’t be adjusted.

2026-08-09 • via Nuitee
D
Dennis • couple • us
9
2026-07-07 • via Nuitee
A
Annetta • couple • us
6
Not worth the cost even before the $600 pending fee
Cons:

We booked a hotel room because we were without power for two days at that point I booked with the expectation that I was going to be paying $314 with a refund of $100 for the deposit when we got on site I was told that they will be an extra $300 because we are local and that we would get that back. I was charged $614 the night of check-in in the morning that we checked out today I was charged another $300 so in total I have another $600. That’s on hold on my bank that I don’t have access to. We are without power for over five days. We have no food in our home we had to pay for hotel and I’m out this money and it’s not OK. I understand that eventually I will get that back but I should not have to be on hold $600 on top of everything else. I was there with my husband and one child that was eight months old.

2026-07-07 • via Nuitee
B
Benjamin • solo_traveller • us
9
Pros:

Great room, pool & hot tub was the highlight

Cons:

Only complaint was hearing a worker working on the roof around 1am. Around that same time someone was pounding on a door for some reason; wasn’t sure if it was the worker or a guest. Otherwise, great stay!

2026-06-23 • via Nuitee
S
Sarah • solo_traveller • us
10
Mother’s Day getaway!
Pros:

It was amazing. The design is DOPE.

Cons:

The pool could have been warmer, but hot tub was great!

2026-05-12 • via Nuitee
S
Sergio • extended_group • us
10
2026-05-10 • via Nuitee
C
Carmen • couple • us
3
The whole point of getting a hotel was to rest & that didn't happen.
Pros:

Well for $350 breakfast should have been included.
The check in time was great. The room was clean.

Cons:

$350 for one night stay and no free breakfast and only three cups of coffee in the room when i booked for 4 guests. The heat stayed on continuous and the room was at 73° which made for a terrible nights sleep being hot.

2026-05-04 • via Nuitee
N
Natasha • family_with_children • us
1
If your a Jackson County Resident don't plan on staying here!
Pros:

Couldn't ever stay I was a local resident and was going to be made to place a $300 incedental die to previous patrons messing up their hotel!! Who has a $300 incedental?

Cons:

Nothing

2026-04-30 • via Nuitee
S
Shirley • solo_traveller • gb
10
2026-04-15 • via Nuitee
M
Matteson • couple • us
9
2026-04-04 • via Nuitee
J
Joene • family_with_children • us
8
We all enjoyed our stay.
Pros:

The breakfast offerings were too expensive and not anything that my family would select. Liked the snack options.

Cons:

No hair dryer and shower containers were not full enough for everyone to shower.

2026-04-02 • via Nuitee
L
Lisa • family_with_children • us
9
Pros:

Great staff and amenities.

Cons:

Difficult to get to.

2026-03-30 • via Nuitee
C
Chasity • family_with_children • us
7
2026-03-29 • via Nuitee
O
Okert6996 • family_with_children • us
8
I always stay here. This time we had an issue!
Pros:

The spa area was definitely nice especially after a very long 12 hr drive.
The location is great! Very close to highways and restaurants, along with shopping.
Better than most of the rest of the hotels in the area hands down!

Cons:

I didn’t like that when I called to confirm and asked a complete total price with deposit included, I was told one price and then I get to check In and I’m being told a little over $100 more! That was EXTREMELY inconvenient! If I wouldn’t have shown the girl proof of the conversation and what the guy told me she wouldn’t have let us check in. (We could tell based on how she was talking to us about the situation )
Also, there was no space to move around the room what so ever for being a room made for 4! It was a queen size bed in the room I was put in, the couch was a hidabed couch but when it’s pulled out you can’t move anywhere at all except for to the bathroom and to the door to leave! Very stuffy!

2026-03-24 • via Nuitee
A
Angela • family_with_children • us
10
Still, overall I was very happy with my stay and would definitely stay here again.
Pros:

I needed a room last minute after the family members I was planning to stay with ended up getting sick. I was hoping to find something that still met my somewhat perfectionist standards without costing a fortune, and this Courtyard was a great choice.

The room was beautiful, very clean, and felt updated and well kept. The bed was comfortable, the pillows were fluffy, and everything felt safe, secure, and polished. I was able to relax right away and got a really good night’s sleep.

Cons:

The only thing I wish had been different was breakfast not being included. That was a little disappointing for the price.

2026-03-23 • via Nuitee
W
Wenfei • solo_traveller • ca
3
Pros:

Too noisy of the air conditioner, kept me awake all night long

2026-03-17 • via Nuitee
D
David • family_with_children • us
2
2026-03-09 • via Nuitee