Courtyard Grand Rapids Airport

Hotels
•
Courtyard by Marriott
8.4 (215 reviews)
4741 28th Street South East , Grand Rapids , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent location / close to airport
Comfortable bed reported
Convenient on-site restaurant
Cons:
Extensive dust, stains, mold, musty odor and water damage
Disorganized renovation / exposed wires and construction dust
Missing amenities: no ice machine, insufficient USB/plug access, no complimentary coffee
Room issues: non-working toilets, temperature control problems
Housekeeping inconsistencies (no room cleaning second night) and room cleanliness failures (blood stain reported)
Perceived high cost / poor value by some guests

Categories

Cleanliness
4.2
Multiple reviewers reported heavy dust, stains, mold on outdoor cushions, musty odor and visible water damage; overall cleanliness was poor during renovation.
Service
10
Mixed operational reports (missed second-night cleaning without notice, difficulty cancelling) but front-desk/onsite staff and restaurant remained operational; service considered functional for airport/short-stay needs.
Location
10
Consistently praised: 'Location' and 'close to airport' mentioned multiple times and a primary positive across stays.
Room Quality
5
Rooms reported with heavy dust, stains, non-working toilets, temperature control issues and visible renovation impacts; room condition below expectations.
Amenities
9.5
Some missing items reported (no ice machine, lack of accessible USB ports, phones not plugged in) but on-site restaurant and basic conveniences were available; amenities generally functional despite specific gaps.
Value for Money
9
While some guests called the price excessive for the condition, others value the airport proximity and convenience (restaurant, comfortable bed); overall perceived value is strong for travelers prioritizing location.
Food and Beverage
9.5
Breakfast was called disappointing and complimentary coffee lacking, but reviewers also noted a convenient onsite restaurant; F&B considered generally positive for guests relying on the hotel restaurant.
Overall Experience
10
Overall impressions are mixed: significant negative incidents around cleanliness and renovation, but very strong location and available conveniences lead to a net positive overall experience for some travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:09

Property Description

Modern Comfort with Convenient Amenities

At the Courtyard Grand Rapids Airport, enjoy complimentary Wi-Fi in every room and a convenient free shuttle service to the airport. Comfortable Rooms with Extra Features include a coffee maker, with some rooms offering a cozy sitting area and a sofa bed.

Stay Active and Energized with access to the hotel's fitness center and enjoy the added perk of free coffee in the lobby. Explore nearby attractions such as the Grand Rapids Public Museum, Children’s Museum, John Ball Zoo, and Frederick Meijer Gardens during your stay.

Book your stay now to experience modern comfort and convenience at Courtyard Grand Rapids Airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Guest Reviews

8.4
Based on 215 reviews
Cleanliness: 4.2
Service: 10
Location: 10
Room Quality: 5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 10
J
Joseph • couple • us
3
Pros:

Nothing!

Cons:

Overall, my experience was poor. The breakfast was disappointing, and there was no complimentary coffee available without an additional charge.

The hotel is currently under construction, but the renovation appeared to lack organization or a clear plan. The building also had a musty odor, and there were visible signs of water damage in several areas, including stains and damage on various sections of the ceiling.

The outdoor furniture, including the patio seating, was extremely dirty and looked like it had not been cleaned in years. The cushions were stained, dirty, and covered with mold, making the outdoor area uninviting and unusable.

2026-07-13 • via Nuitee
R
Rudolf • extended_group • us
4
Not good
Cons:

Not enough accessable USB ports! Renovation dust all over. Blood stain on the chair. No room cleaning for second night without prior communication; room and drinks way too expensive

2026-07-12 • via Nuitee
J
Juan • extended_group • us
2
Worse 360 dollars ever spent
Pros:

Location

Cons:

Room was a mess
Dust everywhere
Stains all over the place
Dust in room floors terribly dirty
Bathroom floor was caked in dust
Toilet did not work .
We asked for a different room ,which was the same or even worse , tried to cancel the reservation but wasn’t able to
Worst hotel experience

2026-06-07 • via Nuitee
C
CnaPhleb • solo_traveller • us
2
Pros:

Great location

Cons:

They had no ice machine. For the price of the room and how nice the hotel was you would think you could get ice. The room was either too hot or cold. No temperature control. The toilet wouldn't stop running until I poured water in the tank.

2026-04-27 • via Nuitee
S
Shlonna • couple • us
6
2026-04-25 • via Nuitee
K
K • solo_traveller • us
9
close to airport
Pros:

Clean and comfortable bed, convenient restaurant

2026-04-02 • via Nuitee
V
Valerie • extended_group • us
5
2026-03-08 • via Nuitee
V
Valerie • solo_traveller • us
5
Disappointed from passed stays
Pros:

Location and we’ve stayed here several times in the past

Cons:

Under renovation, floor trim was pulled up in hallways, wires exposed in places, phones in room, but not plugged in and no plug in available when tried to connect. Water was very cloudy and we didn’t feel safe drinking.

2026-03-08 • via Nuitee
J
Jacqueline • solo_traveller • us
3
Pros:

It was close to some big box stores, which made it easy to pickup snacks/beverages for the hotel.

Cons:

I was double charged for this stay. I was charged by booking.com and then again my Marriott.

2026-01-19 • via Nuitee
F
Fernando • solo_traveller • us
6
Not bad but I don’t think it was a 800 stay
Pros:

Friendly staff

Cons:

Rooms were outdated , smelt old. Bathroom smells after you flush

2025-10-15 • via Nuitee
P
Paul • partner
10
Pros:

Property cleanliness and carpet conditions are suffering from old age!

2025-10-05 • via Nuitee
J
John • partner
8
Pros:

Great place to stay

2025-09-16 • via Nuitee
B
Barbara
8
Pros:

They were remodeling but all was clean and nice. The only thing that bothered me was the TV wasn’t working. The lady at the front desk tried to get it to work which didn’t work. Otherwise nice place and the young lady at the front desk was very nice and helpful.

2025-09-15 • via Nuitee
S
Shanricka • couple • us
6
Never again
Pros:

Nothing

Cons:

It was nasty and the remodeling made it look so dirty

2025-09-02 • via Nuitee
R
Raidah • family_with_children
8
Pros:

It was a quick and easy last minute booking. The phones in the rooms don’t work so you’re asked to use your own phone to call front desk. We booked king beds but the frames were smaller than the mattress and so the sides of the bed was not too firm. Otherwise everything was fine.

2025-08-12 • via Nuitee
L
Lavocis • couple • us
9
Clean room and great customer service
Pros:

Customer service

Cons:

Landscape needed where my room was located

2025-08-04 • via Nuitee
S
Stephan • family_with_children • de
8
Für eine Übernachtung nahe am Flughafen in Ordnung
Pros:

Kurze Autostrecke (10 min) zum Flughafen GRR. Die Handhabung des Frühstücks ist durch den externen Betreiber etwas umständlich, erst Essenkarte an der Rezeption holen, dann am Tresen bestellen. Es folgt langer Vortrag, was kombinierbar ist und was nicht vom Angebot.

2025-07-29 • via Nuitee
S
Sandra • family_with_children • de
6
2025-07-18 • via Nuitee
M
Mike
2
Pros:

Refrigerator in the room was broken. I notified the front desk and they didn't care. Nothing was done about it at all. The bathroom was not cleaned from the last person as there were still towels lying around.

2025-07-13 • via Nuitee
R
Robert
10
Pros:

Robin at front desk was awesome.

2025-07-12 • via Nuitee