DoubleTree by Hilton Cheltenham-Cotswolds

Hotels
•
Doubletree by Hilton
7.7 (3941 reviews)
Cirencester Road Charlton Kings , Cheltenham , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff at times
Good amenities like swimming pool
Cons:
Poor cleanliness and maintenance
Unhelpful service staff
Subpar breakfast experience

Categories

Cleanliness
6.53
Several reviews indicate the hotel is dated, not clean, with icy bathroom floors.
Service
7.5
Mixed feedback on service; some staff were friendly, but there were significant complaints about unhelpfulness.
Location
9.04
Location was praised for its convenience and atmosphere.
Room Quality
6.99
Rooms were described as dated and noisy with issues in heating.
Amenities
8.52
Amenities received good marks, though there were complaints about the spa's condition.
Value for Money
7.98
Some expectations were not met for the price, although comfort was noted by some guests.
Food and Beverage
7.03
Breakfast was frequently mentioned negatively, though some enjoyed specific meals.
Overall Experience
8
Reviews indicate overall disappointment with a few positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:39

Property Description

Luxurious Georgian Manor House
Experience the charm of DoubleTree by Hilton Cheltenham, a Georgian manor house with stunning gardens overlooking Lilley Brook's golf course.

Ultimate Relaxation and Wellness
Indulge in the onsite spa, beauty salon, and fitness center, or unwind in the leisure center's pool, sauna, steam room, and hot tub.

Exceptional Dining and Business Facilities
Enjoy delectable meals at the Lakeside Restaurant or Lilley Brook Bar & Lounge, and utilize the hotel's meeting rooms and business services for a productive stay.

Book now for an unforgettable stay at DoubleTree by Hilton Cheltenham and create lasting memories in this elegant retreat.

Important information:

For Accessibility details, please contact the hotel prior to booking to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 3941 reviews
Cleanliness: 6.53
Service: 7.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8
J
Joe • couple • gb
8
2026-05-02 • via Nuitee
J
Jo • extended_group • gb
8
2026-04-30 • via Nuitee
A
Asam • couple • gb
3
2026-04-30 • via Nuitee
E
Elinor • couple • gb
10
Pros:

Staff very attentive, polite and it was very clean. Food and drinks were excellent!

Cons:

The only pointer I had was that the rooms were very warm

2026-04-30 • via Nuitee
L
Liz • solo_traveller • gb
4
Pros:

The hotel itself was lovely and most staff were friendly

Cons:

Bed uncomfy, maybe they need to turn the matress, feather pillows is a no, first time i have been to a hotel with feathered pillows.

2026-04-29 • via Nuitee
C
Craig • solo_traveller • gb
10
Pros:

Good location, cozy was a good description

2026-04-28 • via Nuitee
L
LORRAINE • extended_group • gb
3
Cons:

Room temperature
Air conditioning wasn't working room was very hot and bathroom was also very hot. Could not sleep. We wish to complain.

2026-04-28 • via Nuitee
S
Sriradha • couple • gb
8
It was great . Loved the room . A little far from the town but it’s ok if you’ve got a car.
Pros:

Lovely property .

Cons:

-

2026-04-28 • via Nuitee
J
Jason • couple • gb
7
Lovely staff but the building needs some love to make it sparkle.
Pros:

Easy parking and visually I nice hotel.

Cons:

Everything felt a little tired. Bedroom window could hardly open. An internal door couldn’t shut completely. No toilet brush to clean the toilet. Just felt like it needs some love.

2026-04-28 • via Nuitee
A
Andy • couple • gb
10
Staff brilliant, food brilliant , rooms brilliant
Pros:

The hotel is clean and the rooms are of a decent size

Cons:

The decoration in places needed a refresh (not picking)

2026-04-27 • via Nuitee
D
Daniel • couple • gb
8
Great hotel, great facilities and very friendly staff. Rooms are questionable.
Pros:

The property is great. Plenty of parking, good gym facilities (for a hotel gym), staff are very friendly. The breakfast was great.

Cons:

I always say you have to make your own judgment with your own experience but in this case, I do have to agree with some of the reviews. The room was rather small for a queen as when I booked we only had the choice of a double or a queen. I did expect it to be a bit bigger. The bulky table at the end of the bed means you couldn’t walk around your bed unless you went sideways and I’m not a big lad. The pillows looked great but once your head was on them, they became wafer thin. And the walls are PAPER THIN. Hearing what sounded like warthogs dying at half twelve in the morning was not my idea of a good night sleep.

2026-04-27 • via Nuitee
N
Natalie • couple • gb
8
2026-04-27 • via Nuitee
F
Ferran • solo_traveller • es
7
2026-04-26 • via Nuitee
C
Ceri • couple • gb
6
Disappointing and scruffy although clean with good staff.
Pros:

Staff were very good particularly Paul the night manager who was very helpful and the bar staff Saturday lunchtime.
Room was large and very clean with comfortable beds.

Cons:

Generally scruffy with confusing layout- main access from the car park is a fire exit which wasn’t locked at night. I’d have get unsafe staying alone.
EV charging didn’t work.
Bar terrace is clean but grotty with poor views and old seating and large ash trays.
No proper mirror at the dressing table.

2026-04-26 • via Nuitee
D
Derek • couple • gb
7
We stayed one night which was fine but struggled a bit with stairs
Pros:

Room ok,breakfast ok,bed ok

Cons:

No lift, stairs not suitable for person with physical impair

2026-04-26 • via Nuitee
M
Matt • solo_traveller • gb
8
2026-04-26 • via Nuitee
E
Emily • family_with_children • gb
7
Cons:

Needed a lift as not every one is good with stairs

2026-04-26 • via Nuitee
F
Frederik • solo_traveller • nl
8
2026-04-25 • via Nuitee
A
Andy • couple • gb
8
Pros:

Good

2026-04-25 • via Nuitee
N
nigel • solo_traveller • gb
9
Very good hotel, grounds and location and good value.
Pros:

Good all round and good value Building and grounds very attractive. All well above expectations.

Cons:

Breakfast was ok, good choices, but not particularly well cooked. Otherwise no complaints at all.

2026-04-24 • via Nuitee