Comfort Inn & Suites Kelso - Longview

Hotels
•
Comfort
7.5 (216 reviews)
440 Three Rivers Drive , Kelso , US
+1 360-425-4600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Convenient location near I-5/highway and local shops/restaurants
Friendly front desk staff (several mentions)
Clean rooms reported by multiple guests
Good, included breakfast; lobby cookies appreciated
Good price for many guests
Vending machines available
Comfortable beds noted by several reviewers
Good base for visiting nearby attractions (Mt. St. Helens, Kelso/Longview)
Cons:
Pool and hot tub frequently out of service
Ice machine broken at times (bag ice only on request)
Reports of smoke smell, stained rugs and room odors
Some rooms run-down with cracks and needed renovations
No elevator for upper floors
At least one serious disputed damage/charge incident and reports of rude staff
Inconsistent mattress comfort (some found beds hard or springy)
Occasional noise complaints depending on room/location

Categories

Cleanliness
7
Rooms were often described as clean and beds comfortable by several reviewers, but multiple reports of smoke smell, stained rugs and odors lower the score to a mixed cleanliness perception.
Service
7.5
Front desk staff frequently described as very friendly and helpful, though a few reports of rude staff and a serious disputed damage/charge incident bring the score down from excellent to moderately positive.
Location
9
Consistently praised: convenient, close to the highway/I-5, good for visiting nearby attractions and with many dining/shopping options nearby.
Room Quality
6.5
Mixed feedback: some found beds comfortable and rooms acceptable, while others reported outdated rooms, cracks, shower/wall damage, noise or uncomfortable mattresses.
Amenities
6
Breakfast and lobby amenities (cookies, vending) were positives, but repeated reports of pool/hot tub and ice machine being out of service, plus no elevator, substantially weaken the amenities score.
Value for Money
7
Many reviewers noted good price and convenience, but others felt the condition did not match the rate or reported unexpected charges, resulting in a mixed value assessment.
Food and Beverage
8.5
Breakfast repeatedly described as good or better-than-average for an included breakfast; lobby cookies and available vending also received positive mention.
Overall Experience
8.5
Overall stays were generally satisfactory for the price and location with friendly staff and decent breakfast, but recurring maintenance and room condition issues tempered some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Nearby Attractions

The Comfort Inn in Kelso, WA, situated within the Three Rivers Mall Complex, offers easy access to restaurants, theaters, and shops. Explore downtown Longview, Mint Valley Golf Course, and the historic Mount St. Helens National Volcanic Monument just a short drive away.

Full-Service Amenities

Indulge in our complimentary hot breakfast, take a dip in the indoor heated pool, and stay connected with free high-speed Wi-Fi. Business travelers will find our business center and services essential, while all guests can enjoy free coffee, evening cookies, and parking for large vehicles.

Comfortable Rooms and Suites

Relax in rooms equipped with modern amenities like flat-screen TVs, coffee makers, and plush bedding. Upgrade to a suite for extra perks such as whirlpool bathtubs and DVD players, ideal for families or groups.

Book your stay at the Comfort Inn Kelso for a memorable and convenient experience.

Important information:

Pool and Spa will be closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 216 reviews
Cleanliness: 7
Service: 7.5
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.5
S
Sean • extended_group • us
10
Pros:

Location and clean

Cons:

Nothing

2026-10-25 • via Nuitee
K
Kieran • solo_traveller • us
1
2026-10-20 • via Nuitee
E
Erin • family_with_children • gb
8
Pros:

Breakfast was good. Loved the cookies in the lobby. Front desk staff was very friendly and helpful.

2026-10-14 • via Nuitee
S
Scott • solo_traveller • us
9
2026-10-14 • via Nuitee
V
valarie • family_with_children • us
3
Pros:

Rooms were clean beds were comfortable.

Cons:

Hot tub and pool both broke down. Ice machine was not working they did have bag ice if you asked for it
They said it was on their website but it wasn't
We were told we could have canceled when we got there for no charge, great but where do you stay then.

2026-10-13 • via Nuitee
C
Cheri • solo_traveller • us
3
Mistake
Pros:

The man who checked us in was very friendly. That was it for anything to like.

Cons:

Room smelled of smoke, rug stank and felt yucky. Room needs updating and the location was so noisy. All of this may have been overlooked if the room hadnt been so expensive. Would definitely not recommend.

2026-09-14 • via Nuitee
L
Lorenz • couple • ch
9
Gute Unterkunft für 1 bis 2 Nächte
Pros:

Sehr freundliches und zuvorkommendes Personal. Gute Lage, Nähe der I5. Zummer jedoch ruhig, kein Lärm vom Freeway hörbar. Gute Auswahl beim Frühstück. Guter Ausgangspunkt für Besuch Mt. St. Helens. Sehr viele Einkaufsmöglichkeiten und Restauranrs in der Nähe.

Cons:

Leider kein Lift für die 2. Etage. Klimaanlage im Frühstücksraum relativ kalt eingestellt. Zimmer hat etwas gerochen. Die eine oder andere Renovation wäre fällig.

2026-09-07 • via Nuitee
S
Sarah • couple • us
1
2026-09-05 • via Nuitee
P
Paul • solo_traveller • us
6
Cons:

Would have wanted to use the hot tub . The web site said the pool and hot tub was available and then I got there the clerk said was down for maintenance.

2026-08-24 • via Nuitee
K
Kyles • couple • us
3
Pros:

People were nice

Cons:

Paid for the hotel and wasn’t told that pool and hot tub was closed for maintenance and lots of broken stuff in room

2026-08-23 • via Nuitee
W
Wood • solo_traveller • us
9
Pros:

Staff was friendly. Breakfast was better than average for included breakfast . Vending machines available for beverages and snacks. Clean and good location for Kelso/Longview agenda.

Cons:

Would have liked a low light or night light for the bathroom.

2026-08-20 • via Nuitee
M
McGowin • couple • us
6
Pros:

Compared to other area hotels it seemed to be the best option, though not something I would choose if I had better options. It was clean, well kept and good stay for what / where it was.

Cons:

Meh..I travel alot and stay in Marriott brand hotels often so expectations are hight.. It was okay but not great.

2026-07-24 • via Nuitee
S
Spiroff • solo_traveller • us
10
Clean and comfortable
Pros:

Close to the highway

Cons:

No elevator

2026-07-22 • via Nuitee
S
Svitlana • family_with_children • us
10
2026-07-10 • via Nuitee
W
Warnert • solo_traveller • us
5
2026-07-02 • via Nuitee
M
Melissa • solo_traveller • us
6
Pros:

Convenient location. Great price.

Cons:

Beds were uncomfortable. Hard and could feel springs in mattress.

2026-06-22 • via Nuitee
E
Eric • couple • us
9
Pros:

the breakfast is good

2026-06-13 • via Nuitee
D
Donna • couple • us
9
2026-06-05 • via Nuitee
H
HOLLY • solo_traveller • us
1
Unfortunately staff had two rude ladies but the guy that work there was nice
Pros:

I'd say the room was good had great lighting and they had a business center

Cons:

The staff and the fact that they rob me . I'm sorry but I only paid $90 for the room then they charge me $250 plus the $90 because she said I got the linen dirty . The only thing I did was wash my face so if there's a little makeup on the towels. They need to know how to do their jobs or higher better house cleaners. There's stain remover vinegar bleach ! that's what housekeeping and laundry is for ! it doesn't cost $250 for new towels especially when the rooms the only 90 dollars. So where did my money go? I asked them kindly could you please send me pictures. so I can see you the damages that would justify me having to pay $250! and let me see the policy so I know you have some sort of right to just take money out of my account after I leave and I asked thim can you please show me a detailed receipt of where this money is going ! no response it's been 2 weeks I still haven't got my money back ! they're going to get a lot of bad reviews form me because $250 unacceptable for a couple towels!

2026-06-03 • via Nuitee
G
Gabrielle • solo_traveller • us
6
2026-06-01 • via Nuitee