Sonesta Essential Houston Hobby Airport

Biting mosquitoes in room, no hot water for my two night stay.

Very clean excellent service

Available dining areas and close to the airport

No issues.. Only thing was it was quite a surprise that I had to put a $100 deposit.D*** and that is not listed on the hotels.com.App anywhere

Outdated and smelly

There was no water in the building to drink. They had no vending machines to even purchase waters. There was no shuttle from the airport even though it is listed on their site.

It was a comfortable place to stay for sure. Just keep in mind there is a $100 deposit that needs to be paid up before you check in. However if you keep the room clean you can get that money back at checkout

The carpet flare up my asthma really bad

Nice clean and quiet place to relax with friendly staff and great housekeeping

It was a very horrible experience, I flew out there for a soccer Tournament and 3 of our cars tires were stolen that’s 16 wheels totaled. They have no cameras

The hotel itself was great. The only issue was I had no hot water in my room all 3 days. Biggest problem. Nice area. Amenities were good. Water was bad

I was expecting so much more from the website, until i got there and was greeted by a rude young lady at the front desk. There is a $100 incidental charged (per room) in case you decide to steal those paper thin curtains. We then proceed to our room and on the way we see holes in the ceiling near the lobby, we see buckets set up to catch water and the place reeked of mold. We get to our rooms and the rooms weren't clean. We found lashes on the side of the nightstand, earrings on the floor, red stains in the carpet, hair on the bathroom floor and again, the room reeked of mold. I went to the front desk to speak with management, but of course she wasn't there. I called guest relations and was told the complaint would be escalated. We had to book a room elsewhere due to me being allergic to mold. So i am now out of almost $1k on hotel charges. And they are refusing to refund my money although i did not stay here at this filthy hotel. This case has been escalated 5 times and still have not been refunded.

This property is a scam the pictures are not at all what it looks like on the inside. We drove for 15hours the day of our trip and just wanted to go to bed instead we were welcomed to the smell of mold and mildew. We got to the first room and there were stains everywhere and cockroaches everywhere. And there was mold and what looked like black mold in the room. We went through 3 different room changes and all of them were the same. When we complained the the staff he didn’t seem phased by the fact the rooms where disgusting. He was as extremely helpful and understanding though we got transferred to a new hotel without having to pay for the price difference. But I do not recommend booking with this hotel.

Our tub was dirty in our first room. We went to tell the front desk and he moved us to another room where the outlets by the bed did not work in this tub was slightly more clean than the last but still dirty overall. We showered with shoes. There was also scraping above our room at 6 AM to about 8 AM on both nights we stayed. We also noticed dirt buildup by the AC unit and stains on the bed skirts of the beds.

I love the breakfast.

Had to change rooms 3 times. Wrong room, broken bathroom lights. Roaches in the rooms.

Horrible customer service.

Upon entering the hotel, it smelled dirty. When we entered our room, there was a live roach on our door. The hallway had food crumbs on the carpet for the whole stay (weekend). Light fixture had stuff leaking. Just overall, not a good place.

Horrible service do not recommend this place!! say that they are booked when we had already made a reservation online! very rude and unprofessional

Someone got their wheels stolen in front of the hotel.