Casa do Mercado

Chegamos a noite e não nos avisaram que deveríamos ligar para saber o número do quarto. A foto não tem qualquer relação com a acomodação. Estivemos lå por 13 noites e nunca vimos ninguém na recepção. A casa é velha e mal cuidada. A porta da geladeira caia toda hora: wifi intermitente, fraco, toalhas muito poídas e velhas, travesseiros horríveis . Tem escadas para chegar aos quartos. Apesar da boa localização não voltaremos mais!

This is not a hotel. This is a regular building remodeled as individual rooms. There are no personal interactions with any human being, although the place is advertised at the Expedia website as having a front desk attended 24/7, which is plain false. Access into the building is obtained through a code provided via WhatsApp, meaning that you need a functional cell phone in the Azores (some European sim cards will not work here); the code provided opens a box where a key attached to a chain is used to open the street door. Stairs with no elevator will give you access to the room assigned to you: you will find the door open with the key in the inside lock. Again, this place provides nothing other than a bed under a roof, at a price similar or higher than the cost of a room at real hotels, with front desks and personal services just a block away. Never again.

Just avoid.

While the location is KEY it stops there; as mentioned, terrible non consistent wifi, a bed sheet that was too small for the bed, stained rusty sheets that were also torn, musty towels; the BEST part about my room was the roof window, but you’re barely allowed to use it because of bugs (which is fair!); as mentioned, zero amenities and the stairs are incredibly deep and terrible to navigate. The kitchen is in need of deep repair and while there’s a fridge, it’s not clear whose food is whose.

For a “4 star hotel” I expected a hell of a lot more AND reception AND amenities; I considered checking out and staying elsewhere at a cost.

Room should have a fridge. Newer sheets, better pillows, new bed covers. Front door lock needs updating, difficult to open with keys provided in lock box.

They were very helpful when I had questions and the location was excellent!

Let’s get new towels, clean the chairs, update some furnishings (sofa sleeper) and new bedding! Also, we had the same breakfast options (meats and bread) five days in the row.

El hotel está bien, aunque creo que es muy caro para lo que es. No es realmente un hotel, no hay recepción, no ves a nadie, entras con un código…es una habitación. La mia era pequeña, con un armario que no era accesible y ventanas que no se podían abrir. La cama era cómoda, eso sí.
El desayuno no estaba mal pero te lo dejan en una cesta y te lo tiene que comer como puedes en la habitación
La ubicación excelente.

I booked this hotel specifically because it advertised a 24/7 front desk, which was crucial for us as we were traveling with a small child. It is advertised on all booking platforms as having a 24/7 front desk. However, upon arrival, we found that this was not the case. There was no one available to meet us, and we had no information about our room. There was a poster on a table stating they had a telephone reception, although, they were only available between 09:30 and 01:30, which clearly does not meet the promised 24/7 front desk service. We decided not to stay at the hotel and requested a refund, but the hotel refused. This was a disappointing experience, and I would not recommend this hotel based on their failure to provide the services they advertised.

The hotel is in a great location. The staff were very helpful and made sure we got a taxi for our early morning trip to the airport. We unfortunately got one of the attic rooms. It was very small and slanted because of the roof. Both my sister and I bumped our heads before getting used to the way the room slopes. We got a chance to look in other rooms and they were very spacious and beautiful. Also the second set of stairs is very steep! Hard to bring luggage up! Overall a very nice and convenient place to stay!

This hotel specifically states it has a24/7 reception front desk, it does not. For our trip we required a hotel with 24/7 reception,
This was crucial for us as we were traveling with a small child.
However, upon arrival, we found that this was not the case. Nor was anyone available to meet us, as a result we had no information about our room.
A telephone reception operates 0930-0130 as stated on a poster on a table.

This clearly does not meet the advertised 24/7 front desk service. We decided not to stay and requested a refund, but the hotel refused several times claiming that it meant something else.

I would not recommend this hotel based on their failure to provide the services as advertised.

Really well located, close to everything. Reasonably priced in Ponta Delgada. We enjoyed our time there.

Nice property

We stayed at Casa do Marcado from June 19 to June 23, and it was the worst experience ever. The hallway reeked of sewage when we arrived. On June 21, we were forced out of our room due to a plumbing emergency. The staff moved our belongings to an adjacent room where our friends were staying. They offered us alternative rooms at lower-rated locations. When we refused, we were kicked out.

This was an embarrassing experience that ruined our trip. Imagine walking the streets with all your stuff in bags, desperately looking for a hotel after being kicked out. Since it was peak season, almost everything was fully booked. The only available hotel cost double due to the last-minute booking.

The staff at Casa do Marcado were unhelpful and unsympathetic. They did nothing to make up for the inconvenience and stress they caused us. The whole situation was a nightmare, and I wouldn't wish it on anyone. Avoid Casa do Marcado at all costs.

Booking.com's customer service was equally terrible. Their chat service takes 24 hours to respond, which is useless in emergencies. They refunded us for the nights we didn't stay but refused to compensate us for the additional cost of the new hotel. They made every excuse not to honor our invoice, rejecting it because it was from Expedia and not directly from the hotel. After weeks of back and forth, they stopped responding altogether. Booking.com failed miserably to resolve the situation and left us to cover the full cost ourselves. I will never use Booking.com again and urge others to avoid them as well.

Definitely DO NOT recommend. The property is in a very bad condition, infested by termites and bugs. It badly needs renovation. I am really shocked how it falls under the 4 star hotel category in Google with an ‘Excellent’ 8.6 rating in Expedia. I have photos and videos of the termites/termite wings even after getting the room cleaned.
The bathroom window would not shut completely (it needs to be reinstalled and sealed properly) which made it worse and all the bugs kept coming in.
We requested for another room/building but there was no availability.
The only good thing about this place is the responsiveness of the staff, they were nice and polite. Hugo was amazing and very helpful, helped us get another room for one night when the situation was very bad. Expedia should downgrade the rating of this property.

Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered.

Was there 7 nights shower never drained well had to turn water on and off every 15 seconds it was ridicules talk to manager never did anything about it , place is very old outdated, I’ll never stay there again that’s for sure.

Magnifique séjour

Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered.

El alojamiento está céntrico. Como pegas, que nos tocó en el último piso y las escaleras están bastante empinadas. Lo de la cesta del desayuno, nosotros por ejemplo no teníamos espacio en la habitación para hacerlo y nos bajábamos al oficce

Clean and quiet space in a great central location. Excellent value for the price.