Collection O GHC Near Penang Street Art Formerly Queen City Hotel

Hotels
•
OYO Rooms
6.7 (277 reviews)
NO 63 LEBUH QUEEN , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Express check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Value for money
Cons:
Cleanliness issues
Poor service at reception

Categories

Cleanliness
4.45
Several reviews indicated dirty rooms with issues like smoke smells, insects, and unclean towels.
Service
7.95
Mixed feedback; while some staff were friendly, others were not helpful, particularly at reception.
Location
8.45
Positive sentiments about the central location and proximity to restaurants.
Room Quality
6.45
Some rooms were spacious and modern, but many had cleanliness issues and unpleasant smells.
Amenities
5.45
Basic amenities were available, but complaints about lack of hair dryer and poor maintenance were noted.
Value for Money
7.45
Good value considering location, but potential hidden fees affected perception.
Food and Beverage
7.45
Positive comment on nearby dining options, but lack of in-house food options.
Overall Experience
5.95
Overall impressions were significantly varied, ranging from positive location to serious concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:30

Property Description

Convenient Location
Located just 2.3 km from Northam Beach and close to Penang Times Square, Super OYO 998 Queen City Hotel offers easy access to popular attractions in George Town.

Comfortable Rooms
Each guest room is equipped with modern amenities such as air conditioning, flat-screen TV, and free WiFi. The private bathrooms feature a shower, hairdryer, and complimentary toiletries for a comfortable stay.

24-Hour Front Desk
With a 24-hour front desk, guests can enjoy round-the-clock assistance and convenience during their stay at Super OYO 998 Queen City Hotel.

Book your stay now at Super OYO 998 Queen City Hotel for a convenient and comfortable experience in George Town.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Currently, we accept only Vaccinated guests into our property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.7
Based on 277 reviews
Cleanliness: 4.45
Service: 7.95
Location: 8.45
Room Quality: 6.45
Amenities: 5.45
Value for Money: 7.45
Food and Beverage: 7.45
Overall Experience: 5.95
G
Gerhard • family_with_children • at
9
Pros:

Reception Ladies are very friendly , helpful and effective

2026-01-24 • via Nuitee
A
Amy Isabella • couple • gb
7
Pros:

Great location and staff.

Cons:

Some ants and silverfish in the room.

2026-01-19 • via Nuitee
S
Sivapraghas • family_with_children • my
8
2026-01-04 • via Nuitee
M
Melanie • family_with_children • au
2
Pros:

Indian restaurant around the corner

Cons:

Staff at reception was not very nice. Tried to charge us again even though we paid with booking.com when booked the room. The rooms were dirty and smelled like smoke. There were cockroches and ants in the room. We were sitting in the bed and literally ants would walk over you. Loads of hair and Toothpaste marks from guests before. Just bad. One of the worst places I've ever stayed at and I traveled quiet a lot.

2025-12-30 • via Nuitee
Y
Yuslinda • family_with_children • my
7
2025-12-19 • via Nuitee
C
Chatree Frederick • family_with_children • gb
7
Pros:

Highly recommended hotel in a superb location in the heart of the colonial district of George Town. As the hotel is in Little India, opposite the famous Sri Mahamariamman temple, you'll not be in any difficulty finding somewhere to grab a bite.

Considering the higher prices of most hotels in the heart of George Town this provides good value for money. Although the entrance is rather ugly and dirty (rubbish discarded around the ground floor sign and in the entrance corridor) and a dodgy looking lift, once you enter your room you'll be pleasantly surprised.

My room consisted of two queen sized beds (I was travelling solo), was spacious and modern, contained a decent ensuite bathroom, had lots of storage space and was overall clean. The air con and wifi was effective, and with a TV and kettle all my basic needs were met. Also, really quiet.

Wati, the night receptionist, was lovely: friendly and always with a smile. Can't say much positivity about the day receptionist.

Cons:

When I first checked in there was some confusion wether my booking (via booking.com) had paid the obligatory tourist tax—I wasn't sure, just assumed all taxes/charges were included in what I paid booking.com. As I was staying 15 nights I ended up having to pay in cash RM150 (£27), only to discover the next day my booking.com email confirmation said the tourist tax was included in the price I paid.

When I mentioned this to reception the next day they immediately refunded me the RM150 tourist tax: however, I feel the hotel should know whether a foreign tourist has already paid the tourist tax when booking via one of the big hotel booking companies. I shouldn't have to know the ins and outs of my booking. If I hadn't properly checked my email confirmation I would have ended up paying the tourist tax twice (over £50!)!

Only gripe about my room when I first entered was one of the towels (out of two) was revoltingly dirty (brown in places!); I can't fathom how they could leave this utterly dirty and stained towel for a new guest!!!

2025-12-17 • via Nuitee
S
Sivapraghas • family_with_children • my
10
2025-12-02 • via Nuitee
T
Thorsten • solo_traveller • de
9
Clean rooms, a great mattress, friendly staff, and a perfect location near restaurants, shopping str
2025-11-29 • via Nuitee
N
Nick • extended_group • nl
6
Recommended for a budget stay in Penang
Pros:

Great location and good value for money spent

Cons:

Smells like smoke everywhere

2025-11-26 • via Nuitee
J
Justyna • family_with_children • pl
2
Misunderstanding
Pros:

Near to the bus station

Cons:

Mold on the walls, leaking celling, noises in the corridor, smelly AC

2025-11-24 • via Nuitee
W
Wafi • family_with_children • my
9
2025-11-23 • via Nuitee
J
Jennifer • couple • my
4
If it was well maintained, it should be ok… but the condition was too bad .
Pros:

NIL

Cons:

Hardly find a parking spot around the hotel.

2025-11-22 • via Nuitee
S
slavica strnad • family_with_children • si
6
Pros:

Odlična lokacija,za tako malo denarja ne moreš pričakovati kaj več

2025-11-19 • via Nuitee
Y
Yuslinda • solo_traveller • my
7
Pros:

Banyak kemudahan keliling

Cons:

Takdak hair dryer dan air minum

2025-11-14 • via Nuitee
H
Hashermi • family_with_children • my
9
2025-11-06 • via Nuitee
A
A. • family_with_children • my
10
Pros:

Nice and clean hotel, and value for money.

Cons:

Very comfortable and convenience

2025-10-27 • via Nuitee
T
TRUNG • family_with_children • cz
8
2025-10-21 • via Nuitee
T
Thakur • family_with_children • my
1
So 👎
Pros:

So bad facilities i don't like 😞

Cons:

Services

2025-10-20 • via Nuitee
A
AmEman • family_with_children • my
4
2025-10-19 • via Nuitee
W
Wisam • couple • sa
2
2025-09-20 • via Nuitee