Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (850 reviews)
5399 28th St Ct , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful morning staff
Safe neighborhood
Cons:
Dirty rooms and facilities
Poor customer service
Limited breakfast options

Categories

Cleanliness
6.94
Multiple reviews highlighted issues with dirty rooms and facilities.
Service
7.91
Service issues were frequently mentioned, particularly regarding unresponsive staff.
Location
9.45
Praise for the convenient location near the airport in past visits.
Room Quality
7.4
Rooms were described as uncomfortable and outdated.
Amenities
7.43
Lack of basic amenities like a hairdryer and poor breakfast options mentioned.
Value for Money
8.39
Budget hotel experience, but many reviews felt it did not offer good value.
Food and Beverage
6.44
Breakfast options were limited and found to be of poor quality.
Overall Experience
8.41
Overall experience was marred by service and cleanliness issues, but location was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:51

Property Description

Convenient Location and Amenities
Situated near the airport with a free shuttle service (temporarily suspended), guests can enjoy an indoor pool, complimentary breakfast, and free Wi-Fi in every room.

Comfortable Room Features
Each spacious room includes a microwave, fridge, cable TV, and work desk, ensuring a comfortable stay for all guests.

On-Site Facilities
Guests have access to fitness and business centers, as well as free weekday newspapers, providing convenience and comfort during their stay.

Book your stay at Country Inn & Suites Grand Rapids Airport for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that the hotel is currently undergoing renovations. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 850 reviews
Cleanliness: 6.94
Service: 7.91
Location: 9.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 6.44
Overall Experience: 8.41
P
Priscilla • family_with_children • ca
7
2026-01-27 • via Nuitee
G
Glover • family_with_children • us
6
2026-01-24 • via Nuitee
H
Hilton • solo_traveller • us
9
2026-01-22 • via Nuitee
J
Josephine • couple • us
4
Horrible room was dirty and cold
Pros:

The breakfast selection was horrible no fruit. There was no selection no fruit. Only begals

Cons:

Location only.

2026-01-21 • via Nuitee
T
Terri • solo_traveller • us
3
Disappointing
Cons:

I waited for 15 min before the desk clerk came in firmo outside. The only reason he can in was because tge phone was ringing and it was me trying to get waited on. He then told me I did not have a reservation. I showed him the confirmation and he looked at me and said it was Booking.com’s problem. Found it interesting since I checked in with staff the day before and I had a reservation.

2026-01-20 • via Nuitee
J
Jerome • solo_traveller • us
8
2026-01-20 • via Nuitee
J
Julissa • couple • us
7
Booked this property to relax and rewind and I did just that.
Pros:

Breakfast was yummy, nobody bothered me, staff was kind and it was easy to book.

Cons:

Kind of dirty, elevators didnt work and heard dogs barking a lot.

2026-01-20 • via Nuitee
R
Rebecca • family_with_children • us
1
Unpleasant. Not very relaxing
Pros:

The pool was warm and relaxing

Cons:

The pool area didn't have any clean towels. The pull out sofa was missing all the linens to make it up to be used. The front desk staff was missing most of the time sitting in the back room but put out a sign stating they were helping other guests. The room key kept deactivating. Waited 45 minutes in lobby for staff to come back to redo room key. Didn't like that there was no bath tub just a shower. Was difficult to bathe my small child in the shower. Two of the lamps didn't work. Elevator has some issues. Made it feel as if you were trapped inside and very jerky to ride on. Especially for someone who recently had major back surgery. The bed wasn't comfortable. The pull out bed was broken on one side at the bottom. The staff started arguing with guests visiting in wheelchairs. Didn't think that was very good guest service.

2026-01-19 • via Nuitee
S
Sean • couple • us
8
It was nice & the shuttle bus was on time
Pros:

Front desk did a good job

Cons:

Nothing

2026-01-19 • via Nuitee
M
Moylan • family_with_children • us
8
Cons:

We couldn't get breakfast bc we left before 6

2026-01-19 • via Nuitee
D
Derek • extended_group • us
3
Would not choose again
Pros:

Location was great.

Cons:

Our bed was extremely uncomfortable. We were put into a handicap room as fully able people and it made the stay less accomidating. Breakfast was a solid 1/10

2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
9
2026-01-19 • via Nuitee
J
Jenny • family_with_children • us
1
Did not stay as they did not have the room we booked through booking.com. In the process of disputing the charge with my
Pros:

We have stayed at Country Inn and Suites by Radisson numerous times and loved it. We have never stayed at this location and I would not recommend booking this location through booking as you may not get the correct room.

Cons:

We booked a king suite with sofa bed and were given a normal sized room with king bed. We booked the king suite for a reason of needing the extra space and privacy. The hotel could not accommodate the room we booked so we left and booked the same room at a different country inn and suites location. Service could not accommodate on hotel end or bookings end. I would suggest giving your business to Deposit Drive location as they promised the subcontract with booking.com. I will also not be using booking.com in the future. It is near impossible to go through the refund process as I am either hung up on or told they will contact me in 48 hrs. 48 hour window passes with no correspondence and the process starts from the beginning.

2026-01-19 • via Nuitee
P
Patty • couple • us
5
Pros:

Convince

Cons:

The elevator needs fixed

2026-01-19 • via Nuitee
P
Phyllis • family_with_children • us
7
2026-01-19 • via Nuitee
K
Kayla • family_with_children • us
1
2026-01-19 • via Nuitee
R
Ryan • extended_group • us
5
2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
2
Never again
Pros:

Close to airport

Cons:

Breakfast was lacking everything… toast and bagels and no butter.. no PB… food was horrible!
Broken curtain , reported it right away and told it would be fixed.. never was.. outside furniture was so dirty!

2026-01-19 • via Nuitee
H
Hartley • family_with_children • us
9
2026-01-18 • via Nuitee
T
Talley jr • extended_group • us
4
The staff had technical issues with computer and the prebooking
Pros:

Convinience

Cons:

Snow not removed

2026-01-18 • via Nuitee