Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (874 reviews)
5399 28th St Ct , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful morning staff
Safe neighborhood
Cons:
Dirty rooms and facilities
Poor customer service
Limited breakfast options

Categories

Cleanliness
6.94
Multiple reviews highlighted issues with dirty rooms and facilities.
Service
7.91
Service issues were frequently mentioned, particularly regarding unresponsive staff.
Location
9.45
Praise for the convenient location near the airport in past visits.
Room Quality
7.4
Rooms were described as uncomfortable and outdated.
Amenities
7.43
Lack of basic amenities like a hairdryer and poor breakfast options mentioned.
Value for Money
8.39
Budget hotel experience, but many reviews felt it did not offer good value.
Food and Beverage
6.44
Breakfast options were limited and found to be of poor quality.
Overall Experience
8.41
Overall experience was marred by service and cleanliness issues, but location was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:51

Property Description

Convenient Location and Amenities
Situated near the airport with a free shuttle service (temporarily suspended), guests can enjoy an indoor pool, complimentary breakfast, and free Wi-Fi in every room.

Comfortable Room Features
Each spacious room includes a microwave, fridge, cable TV, and work desk, ensuring a comfortable stay for all guests.

On-Site Facilities
Guests have access to fitness and business centers, as well as free weekday newspapers, providing convenience and comfort during their stay.

Book your stay at Country Inn & Suites Grand Rapids Airport for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that the hotel is currently undergoing renovations. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 874 reviews
Cleanliness: 6.94
Service: 7.91
Location: 9.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 6.44
Overall Experience: 8.41
C
Caleb • couple • us
10
2026-07-24 • via Nuitee
J
Janie • couple • us
1
Do better.
Pros:

It was close to the event that we were attending

Cons:

I didn't like that I spent a lot of money for 2 double queen rooms for 3 nights and we spent 10 hours in a cramped vehicle and when we finally made it to the hotel we were told that they couldn't find my reservation and could not accommodate us. We couldn't find another hotel that could accommodate us for the 3 nights but we did find one for 1 night with 2 dbl queen rooms and we took it because we were exhausted.

2026-07-22 • via Nuitee
C
Caleb • couple • us
8
2026-07-20 • via Nuitee
K
Karla • extended_group • us
4
Clean and comfortable other than that it was no good
Pros:

The location and the women who helped us in the morning

Cons:

That the elevator was broken and we had to walk up three flights of steps when I asked for the shuttle to the airport. The man told me that in the morning at 5 o’clock I needed to come down to confirm it, and I asked him to call the room he said he couldn’t do that. I didn’t like the fact that my husband has bone cancer and for him to walk up three flights of steps causes him a lot of pain and the man. The gentleman told me that there was no other room available. I didn’t like that the pool had no towels in it and the gentleman that checked us in knew there was four hands me three towels.

2026-07-20 • via Nuitee
N
Nance • solo_traveller • us
4
2026-07-17 • via Nuitee
G
Gail • family_with_children • ch
3
Choose somewhere else!
Pros:

It was next to a Meijer, so we were able to buy breakfast. The “free breakfast” was non existent. You were lucky to get coffee if you arrived at 7:30 a.m.

Cons:

1. We were there five days with a non working elevator! We never saw anyone working on it. 2. Our door key was continuously resetting so we would have to go up and down 3 fights to have the door key code reset. Two other guests who we happened to see in the hallway complained about the same thing. 4. The free continental breakfast was not available on all five days of our stay. We would arrive at the dining area twenty to thirty minutes after opening and there was nothing. The hotel is independent from Raddison.

2026-07-16 • via Nuitee
M
Michael • family_with_children • us
4
Cons:

The shower door leaked in our room, breakfast was very basic and no stocked, pool didn’t have towels. I key card didn’t work multiple times.

2026-07-15 • via Nuitee
J
Josina Marielle • solo_traveller • nl
3
Never again
Pros:

Location was close to the airport

Cons:

Elevator broken, and the key was not working so walked with my suitcase 3x up and down, unclean outdated room where items looked damaged. Sheets on the bed looked very wrinkled and weird pillows. Horrible coffee and breakfast only waffles or scrambled eggs. Airport shuttle was complicated to arrange. Staff was not helpful. The whole hotel looks outdated and dirty.

2026-07-14 • via Nuitee
B
Backus • solo_traveller • us
8
2026-07-14 • via Nuitee
K
Kerbyson • solo_traveller • us
10
Kerbyboom
Pros:

The staff

Cons:

The location

2026-07-14 • via Nuitee
K
Krysztof • family_with_children • us
6
2026-07-13 • via Nuitee
L
lori • couple • us
5
Pros:

Location

Cons:

Was not clean. Elevator was broken had to carry everything up stairs ourselves. Curtains did not close and light shined in all night making it hard to sleep. Towels hanging in bathroom were wet.

2026-07-11 • via Nuitee
M
Mario • solo_traveller • us
10
Super recomendable
Pros:

Todo excelente 100% recomendable

Cons:

?

2026-07-09 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-07-04 • via Nuitee
H
Hillard • couple • us
5
Pros:

d

Cons:

breakfast was one of the worst that i have ever had at any chain's property.

2026-07-03 • via Nuitee
R
Ronald • solo_traveller • us
1
2026-07-02 • via Nuitee
B
Baird • family_with_children • us
8
I was impressed
Cons:

The smell

2026-07-01 • via Nuitee
J
Jaime • couple • us
1
Pros:

The beds are very old.

Cons:

nothing

2026-06-30 • via Nuitee
D
Dowler • solo_traveller • us
1
Horrible place with horrible service
Pros:

Nothing

Cons:

It was a mess.. tv didn't work microwave was missing, no one would answer at the front desk, pool area wasn't clean there were no towels, bed was broken. When I went to the front desk after spending 30 minutes trying to call with no answer they proceeded to tell me that there was nothing they could do about the issues I pointed out

2026-06-29 • via Nuitee
M
Mark • couple • us
2
find another plade
Cons:

changed room 4 times before we got one that worked

2026-06-28 • via Nuitee