Hyatt Place Chicago/Itasca

Hotels
Hyatt Place
8.4 (720 reviews)
1150 North Arlington Heights Road , Itasca , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Maintenance problems
Breakfast timing

Categories

Cleanliness
7.79
Several mentions of cleanliness, but issues with some rooms indicating need for improvement.
Service
9.26
Staff were described as friendly and helpful, especially with children.
Location
8.8
Location is convenient, although some reviews mention it's a bit far from major points like O'Hare.
Room Quality
7.25
Rooms had various comfort issues, such as small bathrooms and maintenance problems.
Amenities
8.28
Mention of comfortable beds and some amenities, but disappointment in advertised pools.
Value for Money
8.24
Pricing seen as slightly high given the wear-and-tear noted by guests.
Food and Beverage
8.79
Breakfast was generally well-received, though some timing issues noted.
Overall Experience
8.76
General satisfaction with the stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:58

Property Description

Luxurious Amenities
Indulge in the comfort of a 42-inch flat-screen TV, a cozy sofa bed, and a well-equipped dining area with a refrigerator and coffee machine in every room at Hyatt Place Chicago/Itasca.

Relaxation and Recreation
Unwind in the indoor pool, stay active at the fitness center, or simply enjoy small meals from the Grab n’ Go station and beverages from the café.

Convenient Location and Services
With a complimentary shuttle to Woodfield Mall and easy access to O'Hare Airport, Hyatt Place Chicago/Itasca offers convenience and comfort for your stay.

Book now to experience the perfect blend of luxury and convenience at Hyatt Place Chicago/Itasca.

Important information:

Please note: A shuttle service to O'Hare International Airport that is located 5 mi away from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 720 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 7.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
E
Egor couple us
4
2026-07-24 via Nuitee
K
Kolbi couple us
8
2026-07-22 via Nuitee
Y
Yuly family_with_children us
1
Not a good experience.
Pros:

Breakfast was great.

Cons:

The property overcharged us an additional nights due to not confirming with the three party that are stay had already been paid for. They refused to help us and the money wasn’t released immediately.

2026-07-20 via Nuitee
E
Eric solo_traveller us
10
Cons:

Rooms didn't have microwaves

2026-07-18 via Nuitee
E
Eric solo_traveller us
10
Cons:

Doesn't have microwaves in room. Thats an inconvience and they doesnt get cold as they should

2026-07-17 via Nuitee
9
92cyrusb NONE Scotts Valley, California
8
Very comfortable place to stay
Pros:

We stayed here for 6 nights for a roller derby tournament. The beds were comfortable and the breakfast was very good. The staff were consistently friendly and helpful. The exercise room was adequate for a quick work out. The location was convenient and there is a very nice business park with small lakes and a path just a couple of blocks away. There are a couple restaurants next door, the Italian one was very good. Not far from stores, restaurants, etc.

2026-07-16 via Tripadvisor
D
Dfranzin solo_traveller br
4
Razoável para Ruim, só vale se precisa apenas passar uma noite e mais nada
Pros:

Estacionamento grátis.

Cons:

Não limpam o quarto, lençol sujo, ar condicionado não funciona, café da manhã ruim e sem espaço para sentar, em 5 diárias trocaram as toalhas apenas no último dia porque eu pedi diretamente para a camareira, avisar a recepção não funcionou nenhum dia.

2026-07-12 via Nuitee
R
Ronald couple us
10
Exceptional facility/value
Pros:

Location - close to O’Hare International Airport

Cons:

Breakfast closed at 9am

2026-07-10 via Nuitee
S
Sibum solo_traveller kr
6
Excellent Hardware...but
Pros:

Excellent breakfast
Pleasant room condition
Good water pressure in the bathroom

Cons:

It has been over two weeks since I requested an invoice, yet I haven't received any reply.
I had to search for quite a while because there was no information on who to contact.

2026-07-06 via Nuitee
V
Viriginia extended_group us
9
Pros:

Great location that was close to the airport with plenty of food options nearby. It was clean and the staff were friendly.

Cons:

The free breakfast was decent just wish there was more hot options like scrambled egg and bacon

2026-06-27 via Nuitee
M
Murat family_with_children us
5
Friendly staff and a good breakfast, but the uncomfortable beds made it difficult to enjoy our stay.
Pros:

The breakfast selection was better than expected, with a good variety of options and quality that exceeded most comparable hotels. The staff was friendly, welcoming, and helpful throughout our stay.

Cons:

The bathroom had an unpleasant odor, and the beds were extremely uncomfortable. The mattresses were noticeably worn and dipped on one side, which left us waking up with back pain each morning. For a Hyatt property, I expected much higher-quality bedding and mattresses. We’ve stayed at other similarly priced hotels and found their beds to be significantly more comfortable.

2026-06-22 via Nuitee
S
Salim solo_traveller us
9
2026-06-22 via Nuitee
4
419crystali Family
10
A great family hotel for families to visit Chicago
Pros:

We stayed here for a week in June 2026. Location of this hotel is great as it was close to Woodfield shopping mall, Walmart & Swami Narayan Mandir. A shuttle within 5 kms took us to these areas conveniently. It also dropped us to the metro station closeby to connect to Chicago downtown areas. The hotel staff was very attentive to our needs. The front desk staff esp Divya & Riya were very cooperative. Free Breakfast was continental & sufficed our needs though we missed having potatoes or any vegetables any day. All in all a good vacation & we would like to stay here again.

2026-06-14 via Tripadvisor
R
ruixuez2026 NONE
10
2-night stay next to O'Hare Airport
Pros:

We had a wonderful experience! The rooms were exceptionally clean, the staff was incredibly kind, and the breakfast was quite good. Parking was easy, too. Highly encourage everyone to stay!

2026-06-12 via Tripadvisor
L
LORI solo_traveller us
9
Clean beds, bathrooms. Breakfast is good and replenished quickly. Front desk friendly
Pros:

Beds and rooms clean comfortable
Pillows were perfection! I meant to ask about purchasing one!

Cons:

Some of the guest were a little too loud, and the slamming of doors. Nothing they could control.

2026-06-10 via Nuitee
S
stans813 NONE
8
Just ok
Pros:

Honestly, our prefer Hotel was always Holiday inn and we were never disappointed, this time I was trying to give a chance Hyatt as I used stay in Florida on Vacation. Unfortunately, we were a bit disappointed.

2026-06-08 via Tripadvisor
P
Peter Schmidt solo_traveller us
3
Pass this one!
Pros:

Spacious room, comfortable bed.

Cons:

Guy at check-in was overworked supposedly, obviously underpaid and didn't give a thing about customer service.
AC in room is super noisy and hotel itself is very loud. You hear every door, every bathroom activity above and below you.
Water pressure in shower is virtually non existent.

2026-06-06 via Nuitee
M
Mikhail couple us
9
2026-06-03 via Nuitee
G
Giovanni Javier family_with_children mx
10
2026-06-03 via Nuitee
D
dodg1988 Couples Payson, Utah
10
Wonderful home base for a visit to Chicago
Pros:

Clean, quiet and a nice area. Overall a great stay. It can be a bit of a hassle getting to the city due to traffic but I knew that going in. I would definitely stay here again.

2026-05-31 via Tripadvisor