Extended Stay America Select Suites - Newport News - Oyster Point

Hotels
•
Extended Stay America Suites
7.2 (341 reviews)
11708 Jefferson Ave. , Newport News , US
+1 757-873-2266

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Room after transfer was good
Cons:
Cleanliness issues
Unpleasant initial room
Lack of amenities

Categories

Cleanliness
4.28
Multiple negative comments about the cleanliness, including mold, filth, and pests.
Service
9.25
Many positive remarks about the helpfulness and friendliness of the staff.
Location
9.29
Positive mentions of the location being close to shopping and activities.
Room Quality
6.74
Mixed feedback; first room had issues, but the second room was satisfactory.
Amenities
5.27
Limited amenities mentioned, and some comments indicate deficiencies.
Value for Money
6.23
General perception of poor value due to cleanliness and conditions.
Food and Beverage
8.28
No specific mention of food service; assigned average rating.
Overall Experience
8.25
A mix of experiences, with some guests eager to return despite significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:10

Property Description

Convenient Extended Stay Accommodations

Fully Equipped Kitchens: Each room at Extended Stay America - Newport News - Oyster Point features a fully equipped kitchen, perfect for longer stays. With a stovetop, microwave, and fridge, guests can enjoy the convenience of cooking their meals.

Complimentary Amenities: Enjoy free WiFi, a 24-hour front desk, and a grab-and-go breakfast served daily. The hotel also offers laundry facilities, ironing amenities, and upgraded bedding for a comfortable stay.

Prime Location: Situated just 14.5 km from Fort Eustis, our hotel is near popular attractions like The Mariners Museum, USS Monitor Center, and Virginia Living Museum. Plus, with free onsite parking, exploring the area is convenient.

Experience comfort and convenience at Extended Stay America - Newport News - Oyster Point. Book your stay now for a memorable extended visit.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

7.2
Based on 341 reviews
Cleanliness: 4.28
Service: 9.25
Location: 9.29
Room Quality: 6.74
Amenities: 5.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 8.25
N
Nakia • couple • us
1
2026-10-14 • via Nuitee
N
Nyiesha • solo_traveller • us
9
Pros:

I like that the staff was very helpful to me and my children every time we needed anything all I had to do was ask.

Cons:

N/a

2026-10-13 • via Nuitee
S
Shequita • solo_traveller • us
10
My Stay Was Nothing But The Best! Mrs Brenda is definitely a great person. She doesn’t mind helping or answering any que
Pros:

Very Well kept

Cons:

N/A

2026-09-12 • via Nuitee
V
Vanessa • couple • us
1
2026-09-03 • via Nuitee
4
482codyk • Family
10
Good severes and good staff
Pros:

Love the place and I love the staff they are caring and the room is good size and fits my needs

2026-08-20 • via Tripadvisor
L
Lavarious Hamock • solo_traveller • us
4
2026-08-18 • via Nuitee
A
APRIL • family_with_children • us
1
We didn
Pros:

The first impression was that it wasn't so bad for the price. Room appeared clean.

Cons:

Woke up from a nap to see the floor swarming in roaches.

2026-08-14 • via Nuitee
A
Amyia • couple • us
9
2026-08-04 • via Nuitee
J
Jonathan • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-08-03 • via Nuitee
A
aryahl • Solo travel
8
Good Customer Service
Pros:

The front desk employee Brenda definitely makes my stay comfortable with Great customer service and communication! Location is a bit sketchy (Newport News standard) but feels comparatively safe and has a lot of shopping options nearby.

2026-07-07 • via Tripadvisor
C
Cooke • solo_traveller • us
8
2026-06-30 • via Nuitee
A
Alex • family_with_children • us
1
Glad I didn’t have to stay here and never will persuade myself to ever again
Pros:

Nothing at all

Cons:

Everything. The front desk clerk was rude and didn’t have any logical reasons why their hotel was full and my rooms were given away. Was even told reservations don’t mean anything

2026-06-09 • via Nuitee
S
sammieh2026 • Solo travel
10
Heroes not just workers
Pros:

My stay at Extended Stay America Oyster Point was truly a blessing.

I checked in on June 2 after experiencing ongoing harassment, belittlement, and false accusations at another Extended Stay location—situations that eventually became serious enough to involve the Newport News court system.

When I arrived at Oyster Point, I had just spent three hours waiting outside for my ride. I was frustrated, embarrassed, and ashamed. However, from the moment I walked through the doors, the staff welcomed me with open arms.

The young lady at the front desk, who is expecting a baby any day now, was my first encounter and perhaps the most impactful. She immediately reassured me that everything would be okay and made me feel safe and valued.

The next morning, I had the pleasure of meeting Christiana. Her smile, kindness, and hospitality speak for themselves. Those qualities cannot be taught—they are simply who she is, and I believe she is exactly who God intended her to be.

Later that afternoon, I met the person who helps keep Extended Stay America Oyster Point running smoothly and professionally. Frances is the perfect balance of strong leadership and genuine compassion. She maintains a business mindset while treating everyone with respect and dignity. When Frances speaks, you know she means business, but her firm approach is matched by a caring heart. It is easy to see leadership qualities in her, and I would not be surprised to see her become a General Manager one day.

To the three individuals I mentioned above—thank you.

To maintenance, housekeeping, the overnight staff, and those who answer calls after hours—thank you as well.

I was going through one of the darkest and most difficult periods of my life, and your kindness, compassion, and professionalism gave me hope when I needed it most.

Thank you, Extended Stay America Oyster Point, located in the heart of Newport News, for reminding me that there are still good people in this world.

Sammie Hubbard room 207 and 129

2026-06-07 • via Tripadvisor
G
Green • solo_traveller • us
10
Pros:

Everything

2026-06-04 • via Nuitee
J
Jason • solo_traveller • us
10
2026-06-04 • via Nuitee
J
Jennings • couple • us
10
2026-06-01 • via Nuitee
V
Vincent • couple • us
1
Over-payed for.
Pros:

The staff was nice

Cons:

I originally booked 5 days but only stayed one night. I was charged for my original booking and an additional days stay. I was told I would be refunded my money, however, I was overcharged.

2026-05-30 • via Nuitee
H
Hannah • solo_traveller • us
1
Pros:

The other hotel that I was forced to get.

Cons:

Paid to secure room no room secured.

2026-05-27 • via Nuitee
M
Mike • solo_traveller • us
10
2026-05-24 • via Nuitee
M
Marcus • couple • us
1
2026-05-13 • via Nuitee