Radisson Lampung Kedaton

Hotels
Radisson
9.6 (363 reviews)
Jl. Teuku Umar-Sultan, Agung No. 1, Bandar Lampung , Bandar Lampung , id

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional, friendly and helpful staff (staff went above and beyond)
Excellent breakfast buffet with wide selection
Very good location with direct mall access
Nice pool and relaxing poolside bar
Clean, comfortable rooms for most guests
Staff assisted with special arrangements (room decoration, flowers)
Cons:
Occasional room odor and at least one outdated suite reported
Breakfast coffee machines produce poor-tasting coffee
One guest felt the stay was not worth the price due to room condition and no offered compensation
Automatic air freshener used in room was too strong for some guests

Categories

Cleanliness
8.8
Generally reported as very clean and tidy across multiple reviews, but one guest reported a strong unpleasant odor in an assigned suite that housekeeping only temporarily masked; this isolated issue lowers the cleanliness score slightly.
Service
10
Consistently outstanding service: numerous comments about very friendly, helpful staff, with one staff member (Ari) singled out for exceptional assistance in a medical emergency and multiple mentions of staff going above and beyond (decorating room, arranging flowers, prompt responses).
Location
10
Excellent location with direct access to the mall; guests repeatedly note convenience to shopping (Starbucks, Uniqlo) and city access, making location a major positive.
Room Quality
8.7
Rooms are generally described as good, comfortable and well maintained, but at least one report of an outdated suite with a persistent odor reduces the room-quality score.
Amenities
10
Amenities are a strong point: guests praise the pool, poolside bar, and easy mall access; breakfast facilities and common areas are positively noted.
Value for Money
9.3
Most guests imply a high-value experience due to excellent service and amenities, but at least one guest explicitly stated the stay did not match the price paid because of room condition and lack of compensation, slightly lowering perceived value.
Food and Beverage
10
Breakfast buffet receives high praise for selection and quality, though several guests complain about the coffee machines producing poor-tasting coffee; overall breakfast strength keeps F&B rated very highly.
Overall Experience
10
Overall sentiment is highly positive: multiple enthusiastic recommendations, memorable hospitality, and staff interventions that made stays exceptional for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 02:44

Property Description

Luxurious Accommodation with Stunning Mountain Views

Outdoor Swimming Pool and Fitness Centre
Indulge in a refreshing swim or workout session at the outdoor swimming pool and fitness centre, perfect for relaxation and rejuvenation during your stay.

Diverse Dining Options
Savor a delicious buffet, American or Asian breakfast at the property's restaurant offering American, Indonesian, and Mediterranean cuisine. Special dietary requests such as vegetarian, dairy-free, and halal options are also available.

Convenient Amenities and Services
Benefit from 24-hour front desk assistance, airport transfers, room service, and complimentary WiFi throughout the hotel. Each air-conditioned room is well-equipped with modern amenities for a comfortable stay.

Experience the ultimate blend of comfort and luxury at Radisson Lampung Kedaton. Book now for an unforgettable stay!

Important information:

Breakfast is free of charge for children aged 0–5 years.

A breakfast surcharge of 50% per child, per day, applies for children aged 6–11 years. And 12 years and above are considered adults. Additional breakfast can also be purchased upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TKG

Location

Guest Reviews

9.6
Based on 363 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 10
Value for Money: 9.3
Food and Beverage: 10
Overall Experience: 10
J
Jflei solo_traveller de
9
Pros:

Great location and we'll designed hotel

Cons:

Exiting the parking in the morning with all the security gates closed can be very confusing and time consuming

2026-08-22 via Nuitee
D
Darryel solo_traveller au
10
2026-08-21 via Nuitee
P
Puspasari couple id
9
Excellent!
Pros:

Staff was friendly, Informative, location was superb close to everywhere I want to go. Close to the mall and quite place. Definitely will back again!

Cons:

None

2026-08-19 via Nuitee
D
Dean Villa Putri family_with_children de
10
2026-08-14 via Nuitee
D
Darryel solo_traveller au
9
2026-08-09 via Nuitee
P
Pascal solo_traveller de
10
Pros:

Wir hatten einen wirklich tollen Aufenthalt im Radisson Bandar Lampung. Das Hotel ist sehr ordentlich, das Frühstücksbuffet bietet eine super Auswahl, der Poolbereich ist schön und die Zimmer sind gut. Das gesamte Personal ist durchweg überaus freundlich und aufmerksam.
Ein ganz besonderes Dankeschön geht jedoch an Ari! Er hat sich in einer extrem wichtigen medizinischen Notlage für uns engagiert und selbst in seiner privaten Freizeit alles in Bewegung gesetzt, um uns schnell und unkompliziert zu helfen. So ein herausragender Einsatz geht weit über den normalen Service hinaus und hat unseren Aufenthalt gerettet.
Wir können das Hotel und dieses fantastische Team uneingeschränkt weiterempfehlen. Terima kasih vielmals, Ari!

2026-08-08 via Nuitee
R
Road46620978905 Solo travel
10
Nice 👌🏼
Pros:

The hotel was good. Very clean and tidy. And also very comfortable.

2026-08-05 via Tripadvisor
P
Peter couple au
10
Great hotel always a pleasure staying at the Radisson
Pros:

Location breakfast staff pool and mall

Cons:

The coffee machines are horrible old system was better

2026-08-04 via Nuitee
R
ruchitac2026 Family
10
Nice!
Pros:

All services excellent, people very kind and helpful

2026-07-29 via Tripadvisor
U
ugaily2026 Friends getaway
10
Exceptional Hospitality Beyond Expectations
Pros:

⭐⭐⭐⭐⭐

The staff responded quickly to every request and went above and beyond to fulfill all of my requests. A special thank you to the team for helping me prepare a surprise by decorating the room and arranging the flower bouquet exactly as I requested before check-in. Everything was arranged perfectly, making the experience truly unforgettable.

Their attention to detail, professionalism, and willingness to help exceeded all my expectations. The room was clean, comfortable, and beautifully maintained. The hotel’s location is also very convenient, especially with its direct access to the mall.

Every staff member I encountered was friendly, welcoming, and genuinely committed to providing exceptional hospitality. I truly can’t thank the entire Radisson Lampung Kedaton team enough for everything they’ve done. I highly recommend this hotel to anyone visiting Lampung. Thank you for making this experience so memorable!

2026-07-26 via Tripadvisor
L
LotsofFun2013 NONE Menifee, California
4
Not worth the price
Pros:

Booked two non-smoking rooms, but only one was available when we checked in. The hotel gave us a suite instead, but it was outdated and had a strong, unpleasant smell.
We reported the odor, and housekeeping sprayed air freshener, but it only covered the smell for a short time. They later put an automatic air freshener in the room, but it became too strong, so we turned it off and had to deal with the original odor for the rest of our stay.
The hotel did not offer any compensation or other accommodation for the inconvenience or should have moved us to a clean, odor-free room. Overall, the experience did not match the price we paid.

2026-07-24 via Tripadvisor
L
L3690VLpaulm Friends getaway
10
A1 staff
Pros:

Nice pool, good breakfast and the most friendly and helpful staff I have ever met, can't speak highly enough about how great the staff were.
Stayed here for a couple of days before heading to Krui and was so happy I made the decision as it was great to relax and unwind before the long drive to Krui. If I ever decide to do another surf trip to Krui I would definitely stay here again for a day or two before the drive.

2026-07-22 via Tripadvisor
P
Paul solo_traveller au
10
Awesome staff
Pros:

The staff were excellent, they were all very friendly and went out of their way to be as helpful as possible. It was also nice having easy access to the mall next door.

2026-07-21 via Nuitee
F
fahad solo_traveller sa
10
2026-07-18 via Nuitee
S
Scott solo_traveller nz
10
Pros:

The staff were fantastic. Very polite and helpful.

Cons:

Nothing of note to write here.

2026-07-16 via Nuitee
P
Peter couple au
10
Shopping and leisure
Pros:

Staff are helpful and very polite, great location to city and Mall

Cons:

Coffee machines in breakfast dining horrible coffee from them . The old system with black was better tasted better people looked more comfortable with it

2026-07-15 via Nuitee
S
Sutisna couple id
9
.
Pros:

.

Cons:

.

2026-07-13 via Nuitee
T
Takeshi solo_traveller jp
9
Pros:

Good location next to the shopping mall, Starbucks, Uniqlo etc. The poolside bar on 5th floor was relaxing and the breakfast on 2nd floor was sufficient.

Cons:

Nothing in particular.

2026-07-12 via Nuitee
T
Triana Putri family_with_children id
2
Disappointing Stay (Not Up to 4-Star Standards)
Cons:

In my opinion, this hotel does not deserve a 4-star rating.

The cleanliness was very disappointing. There was a lot of mold in the bathroom, some of the bathroom fixtures were broken, and there was an unpleasant smell coming from the bathroom throughout our stay.

The carpets also looked very old and dirty, both inside the room and in the elevator foyer, which made the overall hotel feel poorly maintained.

The towels also didn’t meet the standard I would expect from a 4-star hotel. They looked old and were no longer bright white.

I think this hotel is in need of a complete renovation. I wouldn’t consider staying here again until it has been renovated. If cleanliness is important to you, I would recommend choosing a different hotel.

2026-07-12 via Nuitee
V
Vicus Kruger couple za
10
A must for any traveler needing a stay over!
Pros:

Perfect location! Awesome Staff!

Cons:

Nothing

2026-07-12 via Nuitee