Holiday Inn Express & Suites - Michigan City by IHG

Hotels
•
Holiday Inn Express
8.3 (423 reviews)
401 Kieffer Rd. , Michigan City , US
+1 219-243-8300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast (cinnamon rolls mentioned)
Friendly, helpful staff
Clean and comfortable rooms
Comfortable beds and pillows
Well-equipped fitness room
Thoughtful touches (handwritten birthday card)
Cons:
Elevator frequently out of service
Pool is small and pool-area bathrooms reported dirty
Perceived overpriced for location
One severe front-desk cancellation / rude staff incident
Occasional rooms not ready at check-in
Location next to strip malls/abandoned parking lot

Categories

Cleanliness
8.5
Rooms and bathrooms are frequently described as very clean and comfortable; a few reports noted dirty pool-area bathrooms (sand, hair, marks) which lowers the score slightly.
Service
8.7
Most reviews praise friendly, helpful staff (named Brian at front desk, thoughtful handwritten card), but there is a severe negative incident with an apparently rude front-desk cancellation that lowers the overall service score a bit.
Location
7.8
Convenient for transit/stops (practical for through stays) but criticized for location next to strip malls/abandoned lot and perceived as less desirable, affecting perceived value.
Room Quality
8.8
Rooms are repeatedly described as clean, comfortable, well laid out (good 2-queen setup), with comfortable beds and pillows; positive in-room experience overall.
Amenities
7.8
Fitness room is well equipped and pool exists, but pool is small and pool-area bathrooms reported dirty; multiple mentions of an elevator being out of service reduce this score.
Value for Money
6.8
Several guests felt the price was significantly too high for the location and offering (example cited $272/night for an average-tier hotel), producing a notable negative on value.
Food and Beverage
9
Breakfast is consistently praised (excellent selection, loved the cinnamon rolls) and is a clear strength in the reviews.
Overall Experience
9
Majority of stays described as great, comfortable, and would stay again; however a very negative front-desk cancellation incident and some amenity/cleanliness hiccups temper a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located in Michigan City, Holiday Inn Express & Suites offers easy access to nearby attractions like Valparaiso University and Deep River Waterpark.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, a fitness centre, and an indoor pool. Each room is equipped with a flat-screen TV, satellite channels, and a safety deposit box for your convenience.

Exceptional Services
Experience top-notch service with a 24-hour front desk, shared lounge, and a business centre available to guests. Whether you're here for business or leisure, our attentive staff is here to ensure a pleasant stay.

Book your stay at Holiday Inn Express & Suites - Michigan City, an IHG Hotel for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 423 reviews
Cleanliness: 8.5
Service: 8.7
Location: 7.8
Room Quality: 8.8
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 9
R
Renee • couple • us
10
Brian at the front desk (about 2pm) was great.
Pros:

Breakfast was very good. Loved the cinnamon rolls.

2026-10-27 • via Nuitee
B
Barb • couple • us
8
2026-10-27 • via Nuitee
G
Gina • couple • us
10
Great room, great service, great breakfast
Pros:

Everything it was great

Cons:

Only the fact we couldn’t stay longer or have enough time for the pool

2026-10-25 • via Nuitee
A
Amanda • couple • us
8
2026-10-24 • via Nuitee
M
Mina • family_with_children • us
8
2026-10-17 • via Nuitee
V
Vidar • family_with_children • us
10
2026-10-08 • via Nuitee
N
Nicolas • solo_traveller • us
10
Pros:

Excellent breakfast

2026-10-08 • via Nuitee
S
Steven • couple • us
10
2026-10-07 • via Nuitee
P
Pamela • extended_group • us
10
2026-09-16 • via Nuitee
B
Baylie • couple • us
10
2026-09-16 • via Nuitee
L
Leland • couple • us
10
2026-09-14 • via Nuitee
K
Karin • couple • at
9
Sehr praktisch für einen Aufenthalt auf der Durchreise
Pros:

Sehr freundliches Personal an der Rezeption, neues Haus, sehr sauber

Cons:

Keine Beanstandung

2026-09-10 • via Nuitee
K
Kim • extended_group • us
6
Cons:

The elevator was not working

2026-09-10 • via Nuitee
M
melvin • couple • us
10
2026-09-08 • via Nuitee
M
Marty • solo_traveller • ch
10
Pros:

ja

Cons:

ja

2026-09-07 • via Nuitee
L
Lori • couple • us
10
So glad we booked it and we'll stay again when we're in the area!
Pros:

The staff were great and very welcoming, the room was incredibly clean and everything was perfect for a quick trip through on travels.

2026-08-27 • via Nuitee
B
Brody • couple • us
10
2026-08-24 • via Nuitee
K
Kaycee • couple • us
10
2026-08-24 • via Nuitee
H
Haizhen • family_with_children • ca
10
2026-08-22 • via Nuitee
P
Paula • solo_traveller • us
1
Horrible front desk staff
Pros:

I wasn't given the opportunity to like anything.

I didn't realize i left my id at home and while i was contacting home to get a pic of id and passport sent to my phone, the front desk W
woman canceled my reservation! I was trying to get the id and did NOT want to go elsewhere. I was exhausted and back pain was excruciating from 8 1/2 drive and had an 8 year old. I told her I couldn't just leave. But she took it upon herself to cancel the room while i was being both IDs sent! I checked and there were two rooms available on the website but she said she booked my room and all rooms were booked! She was not apologetic or kind or understanding of my situation.

After several calls, I found a room at The Hampton Inn in LaPorte, further away and more expensive, no hot tub for my back injury. My guy friend is an IHG and Hampton Diamond member. But i will NEVER book with IHG after the way i was treated and no kindness or understanding. I was in so much pain!

Cons:

See above - the way the front desk spoke to me and treated me was totally unacceptable, rude and unprofessional, not to mention not having an ounce of compassion or patience!

2026-08-20 • via Nuitee