Holiday Inn Express & Suites - Michigan City by IHG

Hotels
Holiday Inn Express
8.5 (567 reviews)
401 Kieffer Rd. , Michigan City , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Convenient location
Cons:
Maintenance issues
Limited breakfast variety for extended stays
Smell of cleaning chemicals

Categories

Cleanliness
8
Mixed sentiments; many mentioned cleanliness but some noted issues.
Service
9
Friendly staff frequently mentioned; overall positive interactions.
Location
9
Multiple reviews highlighted the favorable location for events and attractions.
Room Quality
8
Generally clean and spacious rooms, but some noted maintenance issues.
Amenities
8.5
Breakfast and coffee noted positively; some limitations in variety.
Value for Money
8.5
Guests felt it offered a good value compared to alternatives.
Food and Beverage
8
Breakfast was praised, though there were complaints about variety over longer stays.
Overall Experience
9
Overall very positive experiences conveyed by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:38

Property Description

Convenient Location
Located in Michigan City, Holiday Inn Express & Suites offers easy access to nearby attractions like Valparaiso University and Deep River Waterpark.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, a fitness centre, and an indoor pool. Each room is equipped with a flat-screen TV, satellite channels, and a safety deposit box for your convenience.

Exceptional Services
Experience top-notch service with a 24-hour front desk, shared lounge, and a business centre available to guests. Whether you're here for business or leisure, our attentive staff is here to ensure a pleasant stay.

Book your stay at Holiday Inn Express & Suites - Michigan City, an IHG Hotel for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 567 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9
L
Lori couple us
10
So glad we booked it and we'll stay again when we're in the area!
Pros:

The staff were great and very welcoming, the room was incredibly clean and everything was perfect for a quick trip through on travels.

2026-08-27 via Nuitee
K
Kaycee couple us
10
2026-08-24 via Nuitee
B
Brody couple us
10
2026-08-24 via Nuitee
H
Haizhen family_with_children ca
10
2026-08-22 via Nuitee
P
Paula solo_traveller us
1
Horrible front desk staff
Pros:

I wasn't given the opportunity to like anything.

I didn't realize i left my id at home and while i was contacting home to get a pic of id and passport sent to my phone, the front desk W
woman canceled my reservation! I was trying to get the id and did NOT want to go elsewhere. I was exhausted and back pain was excruciating from 8 1/2 drive and had an 8 year old. I told her I couldn't just leave. But she took it upon herself to cancel the room while i was being both IDs sent! I checked and there were two rooms available on the website but she said she booked my room and all rooms were booked! She was not apologetic or kind or understanding of my situation.

After several calls, I found a room at The Hampton Inn in LaPorte, further away and more expensive, no hot tub for my back injury. My guy friend is an IHG and Hampton Diamond member. But i will NEVER book with IHG after the way i was treated and no kindness or understanding. I was in so much pain!

Cons:

See above - the way the front desk spoke to me and treated me was totally unacceptable, rude and unprofessional, not to mention not having an ounce of compassion or patience!

2026-08-20 via Nuitee
W
William solo_traveller us
10
Great stay!
Pros:

The staff was friendly and helpful. Comfortable bed and pillows. Good wifi and breakfast.

Cons:

Nothing, all good to great.

2026-08-18 via Nuitee
Y
Yesenia family_with_children us
9
2026-08-17 via Nuitee
M
McKinney couple us
9
Pros:

Room was clean and comfy, bathroom was clean. Breakfast was great, fitness room was well equipped. The staff even left a handwritten birthday card for my girlfriend which was so super sweet we really enjoyed it

2026-08-17 via Nuitee
S
SAM family_with_children us
5
A good Holiday Inn, but way overpriced
Pros:

Staff great, clean and fairly well put together. Basically it was what i expected from Holiday Inn.

Cons:

The price was WAY over what I would expect to pay for a Holiday Inn in that location. It is next to a bunch of strip malls and an abandoned parking lot, so I cannot see how the $272 a night price is justified. I was in a hole and had basically no other option hence why I went. But it was a lot of money for what is essentially a very average hotel in a sub average location.

2026-08-17 via Nuitee
J
James solo_traveller us
8
2026-08-12 via Nuitee
L
Lindsey family_with_children us
6
Staff was very kind, some areas could have used more attention to cleanliness.
Pros:

The breakfast selection was excellent. The staff, especially the front desk and breakfast servers, were so kind and helpful.

Cons:

Our room wasn’t ready when we got there, even though it was after three. One of the elevators was out of order, which I’m sure isn’t the staff’s fault, but it was certainly an inconvenience. The bathrooms near the pool were dirty, with sand and hair on the floor and poop marks in the toilet. The pool was nice, but pretty small. We are a family of four and there was another family of five in there with us and there wasn’t much room for everyone to play. We left when another family got there because there just wouldn’t have been much room. We used a hotel crib for our toddler and while I appreciated not having to bring our own, it was very small and uncomfortable and she ended up not sleeping in it.

2026-08-10 via Nuitee
S
Samantha solo_traveller us
9
2026-08-10 via Nuitee
D
Diana family_with_children us
10
Pros:

I loved the room. Best room set up. 2 queen bed room.

2026-08-04 via Nuitee
J
Justin solo_traveller us
9
Pros:

Great breakfast, friendly staff, always clean.

Cons:

One elevator was out of service.

2026-07-24 via Nuitee
A
Andrea family_with_children us
9
Pros:

Staff was very friendly and helpful.

2026-07-19 via Nuitee
R
Robyn couple us
10
2026-07-16 via Nuitee
couple us
9
很好
Pros:

一切都好

Cons:

房间上下层隔音不好

2026-07-15 via Nuitee
A
Alexander family_with_children us
9
2026-07-12 via Nuitee
H
Heide couple us
10
2026-07-09 via Nuitee
J
Jeffrey couple us
10
2026-07-05 via Nuitee