Novotel Sydney Parramatta

Hotels
•
Novotel
7.2 (3228 reviews)
350 Church Street, Parramatta , Sydney , au
+61 2 9630 4999

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
High price for value received

Categories

Cleanliness
5.41
Several reviews indicated poor cleanliness, mentioning dirty and dingy conditions.
Service
8.38
Staff are described as friendly and helpful, improving perceived service quality.
Location
9.42
Multiple reviews highlight the excellent location, making it very convenient for guests.
Room Quality
6.87
Mixed sentiments about room quality, with complaints about noise and outdated features.
Amenities
6.4
Facilities and amenities received some negative feedback, particularly regarding the pool and air conditioning.
Value for Money
5.86
Guests expressed that the prices paid were not justified by the room quality and services offered.
Food and Beverage
7.41
Some positive mentions of breakfast but with complaints about pricing and availability.
Overall Experience
7.88
Guests had a generally mixed experience with some highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:11

Property Description

Luxurious Accommodation
Novotel Sydney Parramatta offers spacious and modern rooms, including suites with separate living areas. Some rooms even feature a spa bath for added relaxation during your stay.

Leisure Facilities
Guests can unwind and stay active with the outdoor pool, steam room, gym, and sundeck available at the hotel. Whether you prefer a refreshing swim or a rejuvenating steam session, there are options for everyone.

Dining with a View
Indulge in delicious meals at the on-site 350 Restaurant & Bar, open daily for breakfast and dinner. Enjoy a drink while overlooking the picturesque Parramatta River, creating a perfect setting for a memorable dining experience.

Experience luxury and convenience at Novotel Sydney Parramatta. Book your stay now for a relaxing and enjoyable getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.2
Based on 3228 reviews
Cleanliness: 5.41
Service: 8.38
Location: 9.42
Room Quality: 6.87
Amenities: 6.4
Value for Money: 5.86
Food and Beverage: 7.41
Overall Experience: 7.88
N
Nicole • solo_traveller • au
10
2026-08-09 • via Nuitee
J
Joshua • solo_traveller • au
10
2026-08-08 • via Nuitee
B
Baqir • solo_traveller • au
7
2026-08-08 • via Nuitee
J
Janene • family_with_children • au
8
2026-08-08 • via Nuitee
D
david • solo_traveller • lk
8
2026-08-07 • via Nuitee
B
Bom • solo_traveller • au
7
2026-08-05 • via Nuitee
K
Kahondo • solo_traveller • au
9
2026-08-05 • via Nuitee
K
Kate • couple • au
9
Pros:

Great staff, easy to book last minute, have comfortable stay, enjoy a quick breakfast and seamless checkout.

2026-08-04 • via Nuitee
S
Scott • family_with_children • au
1
Mould in bath rooms which cause sickness
Cons:

There was mould in the bath room which has cause sickness to the child

2026-08-04 • via Nuitee
H
Hashim • couple • au
10
2026-08-04 • via Nuitee
T
Tracey • couple • au
10
Was a great stay and a pleasing experience
Pros:

Close proximity to all we needed. Staff so friendly and helpful.

Cons:

Nothing

2026-08-04 • via Nuitee
E
Emmanuel • solo_traveller • au
1
I wouldn’t recommend Novotel to anyone
Pros:

The property is a Total Mess and very poor

Cons:

The rooms are old even after paying for a king room there was no fridge, microwave and everything that makes up a hotel room as a matter of fact the motel are much more better

2026-08-03 • via Nuitee
M
Mcnaught • solo_traveller • au
9
Pros:

Great location

Cons:

Nothing

2026-08-03 • via Nuitee
B
Bernard • couple • au
6
Very good location for a budget hotel, but try to get a room for a discounted price
Pros:

The room and bathroom were clean and double bed comfortable. The location was very good with great public transport and restaurants close by.

Cons:

The room and bathroom were small and "tired", so I felt a bit overpriced. Vehicle parking was expensive.

2026-08-02 • via Nuitee
J
John • couple • au
7
Pros:

Location was great, beds were comfortable and clean.

Cons:

The bathroom.
The mould build up on the glass and shower was terrible. I understand it’s an old bathroom but the least they can do is keep the bathroom clean.

2026-08-02 • via Nuitee
A
Annabelle • couple • au
2
2026-07-25 • via Nuitee
T
Teressa • extended_group • au
8
2026-07-25 • via Nuitee
T
Tracey • couple • au
7
For an overnight trip it was ok
Pros:

The staff were great. The location was also great

Cons:

When we got to the room there was a staff member fixing a window. I didn’t think that was appropriate. Also the bathroom was not great. The shower needed some fixing. Tiling etc. but it was clean.

2026-07-24 • via Nuitee
T
Toomey • couple • au
10
2026-07-24 • via Nuitee
S
Sarah • family_with_children • au
8
Amazing!
Pros:

The location was perfect. The accommodation was clean and comfortable. Staff very friendly. We stayed one night and was perfect for a place sleep.

Cons:

The bathroom had some water damage to the shower walls and roof, could use a more modern upgrade especially in the bathroom.

2026-07-24 • via Nuitee