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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Room service
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Family rooms
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Express check-in/check-out
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Covered parking
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Property Description
Convenient Location
Situated close to Central Park Mall and Museum Bank Indonesia, OYO 866 Idola Residence offers easy access to Jakarta's key attractions.
Comfortable Rooms
Each room at OYO 866 Idola Residence is equipped with air conditioning, a private bathroom, a wardrobe, a desk, and a flat-screen TV for a cozy stay.
Great Amenities
Guests can enjoy free WiFi, room service, and a 24-hour front desk at this 2-star hotel, ensuring a hassle-free and comfortable experience.
Book your stay at OYO 866 Idola Residence now for a convenient and enjoyable visit to Jakarta!
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
Subject: Rejection of Wallet Credit Refund and Request for Full Refund
Dear bppking.com and OYO Customer Support,
I would like to address the wallet credit refund offer of 96,124.2 INR (Indian rupees), which is equivalent to 18,401,669.94 IDR (Indonesian rupees).
Initially, I was surprised by the offer, but then I realized that OYO's management is based in India. I had assumed that the compensation was being offered to address the uncomfortable situation I encountered at the property. However, it seems there may have been a clerical error, where IDR was mistakenly converted to INR.
Regardless, I am rejecting your offer of 96,124.2 INR (18,401,669.94 IDR) or 5.90 USD. I do not require this amount as compensation. Please keep this amount.
Instead, I request that you refund the full amount I originally paid, which is 640,827 IDR, directly to my credit card. If my request is not honored, I will be left with no choice but to share my experience online. I plan to create a viral video detailing my experience at SUPER OYO 866 Idola Residence and post it on various social media platforms. This is my right as a consumer.
Let me clarify why I am dissatisfied:
The condition of the property: The rooms at SUPER OYO 866 Idola Residence were not comfortable, and the overall cleanliness was unacceptable. It seemed as though the property was being used by unregistered guests or individuals with no respect for proper hygiene.
Prepayment and check-in issue: Despite paying in advance via credit card, we found that the rooms did not meet even basic expectations upon arrival. This caused us to cancel our booking and decide not to check in. If we did not check in, I fail to understand why I should not be refunded in full.
Misleading practices: I am deeply disappointed by the management's approach to customer service.
very bad experience with SUPER OYO 866 Idola Residence
Subject: Rejection of Wallet Credit Refund and Request for Full Refund
Dear bppking.com and OYO Customer Support,
I would like to address the wallet credit refund offer of 96,124.2 INR (Indian rupees), which is equivalent to 18,401,669.94 IDR (Indonesian rupees).
Initially, I was surprised by the offer, but then I realized that OYO's management is based in India. I had assumed that the compensation was being offered to address the uncomfortable situation I encountered at the property. However, it seems there may have been a clerical error, where IDR was mistakenly converted to INR.
Regardless, I am rejecting your offer of 96,124.2 INR (18,401,669.94 IDR) or 5.90 USD. I do not require this amount as compensation. Please keep this amount.
Instead, I request that you refund the full amount I originally paid, which is 640,827 IDR, directly to my credit card. If my request is not honored, I will be left with no choice but to share my experience online. I plan to create a viral video detailing my experience at SUPER OYO 866 Idola Residence and post it on various social media platforms. This is my right as a consumer.
Let me clarify why I am dissatisfied:
The condition of the property: The rooms at SUPER OYO 866 Idola Residence were not comfortable, and the overall cleanliness was unacceptable. It seemed as though the property was being used by unregistered guests or individuals with no respect for proper hygiene.
Prepayment and check-in issue: Despite paying in advance via credit card, we found that the rooms did not meet even basic expectations upon arrival. This caused us to cancel our booking and decide not to check in. If we did not check in, I fail to understand why I should not be refunded in full.
Misleading practices: I am deeply disappointed by the management's approach to customer service.
Affordable, the location suited me, AC worked.
The room was dirty and full of mosquitos, bad smell, very stained bed. That was the main problem. Even for the money it was worse than what you would expect. Another issue was that it was really hard to find as there is no sign with this name (instead there is a sign "terima kost") and the building has been repainted as well, so it looks nothing like the pictures.
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