The West Hollywood EDITION

the rooftop experience was really good. The staff were very helpful. The poolside experience was also good although there were no Roaming service providers you had to getting up

Beautiful pool area
Very friendly and helpful staff

Worst experience of my life staying at this hotel

Die Lage und Zimmer sind Top! Zudem war das Personal sehr freundlich und hilfsbereit!

Service

Cool restaurant at the roof

The hotel was beautiful! From the food to the cocktails, the rooms and the staff, everything was top notch. Staff was attentive, friendly and always helpful. We very much enjoyed our stay and it made for an unforgettable vacation.

In all my years of traveling and staying at hundreds of hotels around the world, I’ve never experienced anything like this. I actually stopped the check-in process and walked out.

From the moment I approached the front desk, I could sense an attitude of arrogance from the two gentlemen working there. The first words out of the agent’s mouth were, “Oh, your upgrade was declined.” I hadn’t even asked for an upgrade — Bonvoy offered it automatically — but I didn’t care about that. I just needed to check in quickly and asked politely if there was any way they could help. His response: a flat and dismissive “No.”

I explained that I’d be happy to wait if necessary, but the tone, attitude, and smugness were unlike anything I’ve ever encountered. When I asked to speak with a manager, both front desk agents became visibly irritated and began behaving in a way that felt intentionally provocative — trying to bait me into an argument. Their behavior crossed the line from rude to unsettling, and I decided in that moment that I wasn’t going to stay somewhere I didn’t feel safe.

I later contacted Bonvoy, and the property manager called me back. Unfortunately, she didn’t apologize for the staff’s behavior — only for the room not being ready — and invited me to return. There was no chance I would ever return after the way I was treated.

This property operates with arrogance from the top down. If management thinks this kind of behavior is acceptable, it says everything you need to know. There are plenty of great hotels where guests are respected and made to feel welcome — this isn’t one of them. Stay somewhere else.

Pros: Modern setting and ambiance, rooftop pool, friendly staff, excellent restaurant (Ardor)--their milk bread and onion rings are world-class), great location, clean and comfortable.

We absolutely loved the whole experience at the Edition, the view from the restaurant on the roof was amazing. The room was beautiful and the staff was incredible. Such a great visit all around, we will definitely be back.

I’m an Ambassador Elite member who stays 100+ nights per year with Marriott, and I can confidently say this was one of the most disappointing hotel experiences I’ve ever had.
At check-in, we were told we’d been upgraded to the same room category we had already booked — a “Premier King.” When we showed proof, the front desk brushed it off as a “system glitch.” This exact issue has happened at another EDITION, suggesting this isn’t an isolated error but a serious pattern.
Turn-down service was incomplete two nights in a row. Despite a reservation for four adults, the trundle bed was left without sheets or pillows the first night and not pulled out at all the next. It took multiple calls and a 30-minute wait at midnight just to get basic bedding.
The final straw came when the front desk told us that my Ambassador Elite status didn’t exist — that I was only Gold — and refused to honor the 4 PM late checkout guaranteed by Marriott’s highest status level. Having to argue about my own status at a $1,500-a-night property was humiliating.
Even after escalating the issue through my Marriott Ambassador, the hotel’s management never reached out. For a brand that markets itself around service, style, and discretion, the lack of accountability here is astonishing.
I’ve stayed at multiple EDITION properties and have always admired the design and atmosphere — but what I experienced in West Hollywood was style without substance, luxury without care, and a shocking disregard for loyal guests.
Until this property (and the brand as a whole) realigns with the standards Marriott promises, I cannot recommend staying here to anyone — especially not to fellow Ambassador or Titanium members who expect consistency, recognition, and respect.

I have been to many spas but The West Hollywood Edition Spa is always a must when I am in Los Angeles! I typically book on line with my busy schedule and I always request Michael as my favorite Massage Therapist. When I arrived he greeted my partner and I warmly but broke the news he is now the Spa Director! I have been coming to Edition Spa since 2022. He escorted us to our lockers and surprised us with gift bags with a thoughtful note welcoming us back! He told us both we were in great hands with our therapists. We loved our massages and will be back!