Four Points Flex by Sheraton London Kensington Olympia

Hotels
•
Four Points Express
8.5 (824 reviews)
25-27 Matheson Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Size
Cleanliness Issues

Categories

Cleanliness
7.75
Some guests noted issues like dirty cups upon check-in but overall regular cleanliness was stated.
Service
9.25
Many reviews highlighted helpful and friendly staff, especially at reception.
Location
9.25
Convenient location near metro and in a safe area, praised by multiple reviews.
Room Quality
7.25
Guests reported small rooms and issues like no windows in some cases.
Amenities
8.75
Amenities included a kettle, snacks, and toiletries, but the lack of variety in breakfast was noted.
Value for Money
8.75
Overall value perceived as acceptable for London considering the location and cleanliness.
Food and Beverage
8.25
Breakfast was considered plentiful but could improve with fresh vegetables noted missing.
Overall Experience
8.75
Despite minor issues, guests expressed satisfaction with their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located in the heart of Kensington and Chelsea, minutes away from Olympia Exhibition Centre and Kensington High Street.

Comfortable Accommodation
Fresh and simple decor in compact bedrooms, with en suite bathrooms and modern amenities such as flat-screen TV and tea/coffee facilities.

Easy Access to Attractions
Walking distance to West Kensington Tube Station, providing quick access to Central London, and surrounded by restaurants, bars, shops, and a cinema on Kensington High Street.

To book your stay at Kensington West and experience the charm of Kensington and Chelsea, visit our website or call us today.

Important information:

For nonrefundable pre-paid bookings the credit card used to make the reservation must be present upon arrival. If a company is paying on behalf of the guest after confirming the reservation please contact the hotel directly to follow company payment procedures.

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. If the payment is being made by a 3rd party, you will be required to fill in a 3rd party authorization form and provide a copy of the card being used authorizing the hotel to charge the card provided. Please contact the hotel to obtain the authorization form.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 824 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
O
Oi Man Gloria • solo_traveller • hk
9
Pros:

Friendly and helpful reception 😃

2026-02-13 • via Nuitee
A
Anne • solo_traveller • fr
8
2026-02-11 • via Nuitee
N
Nereo • solo_traveller • it
9
Buon albergo
Pros:

La posizione è ottima come la disponibilità dello staff. Colazione minimale ma c è tutto quello che serve.

Cons:

Camera singola nuova e pulita. Un po' piccola ma funzionale

2026-02-09 • via Nuitee
S
Steve • solo_traveller • mt
9
2026-02-09 • via Nuitee
D
Dr. Anas • couple • gb
5
Pros:

location fine
breakfast very basic - frozen items being heated up

Cons:

air conditioning - problem resolved after so many attempts and 2 nights
size of room,

2026-01-31 • via Nuitee
G
Germaneau • couple • fr
8
Hôtel simple pratique et propre
Pros:

Propreté et sympathie du personnel

Cons:

Le petit déjeuner

2026-01-30 • via Nuitee
J
Jörg • family_with_children • de
8
2026-01-27 • via Nuitee
M
Michelle • couple • gb
10
Worth it everything’s
Pros:

The room is very nice and I’m comfortable

Cons:

Nope

2026-01-26 • via Nuitee
L
Lais • family_with_children • br
7
Ótima localização, porém deixa a desejar no barulho
Pros:

Localização bem próxima de duas estações de metrô (baron's court e west kensington), check in e check out rápido, perto de varios restaurantes e equipe do hotel simpáticas.

Cons:

Quarto bem apertado, sem isolamento acùstico qualquer. Nosso quarto ficou do lado das escadas, péssimo para dormir, barulho o tempo todo, inclusive da equipe da limpeza.

2026-01-22 • via Nuitee
O
Olesia • solo_traveller • ua
10
Pros:

The hotel is conveniently located close to a метро station and bus stops The single room was quite spacious, with a comfortable bed and clean bedding. Housekeeping was done daily.
The room was kindly provided on the first floor at my request, which I really appreciated. The staff were very friendly, helpful, and welcoming throughout my stay.

2026-01-22 • via Nuitee
T
Talea • solo_traveller • de
10
Staff was super lovely :)
2026-01-21 • via Nuitee
F
FAFAKA • family_with_children • ru
9
2026-01-20 • via Nuitee
A
Aneta • extended_group • pl
9
Świetny!
Pros:

Bardzo dobre miejsce na pobyt w świetnej lokalizacji. Blisko do stacji metra i przystanku autobusowego, dosłownie za rogiem sklep. Pokój tak jak ludzie pisali był mały, ale dla mnie i moich 2 przyjaciółek zdecydowanie wystarczający. Łóżka wygodne. W pokoju suszarka do włosów co jest dużym plusem. Obsługa była bardzo miła i służyła pomocą, zdecydowanie polecam!

Cons:

Dodałabym jeszcze jeden wieszak w łazience, szczotkę toaletową i może kubek na szczoteczki do zębów:) ale i bez tego wyjazd był bardzo udany!

2026-01-20 • via Nuitee
L
Lan • solo_traveller • ch
9
Pros:

Everything OK

2026-01-20 • via Nuitee
C
Colin Spencer • extended_group • gb
9
Overall the stay worked well and we will book again in July.
Pros:

The offering is just right for a busy business person working in London in our case at Olympia for the week. Location is very convenient. Staff are very friendly.

Cons:

The Room is on the small side. We stayed in Room 26 last time which had a wardrobe, this time Room 26 just had hangers. There were some maintenance issues which we reported and housekeeping provisions were a little inconsistent.

2026-01-20 • via Nuitee
G
Giuseppina • extended_group • it
8
2026-01-20 • via Nuitee
M
Marianna • couple • it
10
Pros:

La struttura è centrale per muoversi ovunque in giro per la città, noi eravamo spesso in giro nella zona di Soho.

2026-01-20 • via Nuitee
S
Sally • extended_group • gb
10
2026-01-20 • via Nuitee
S
Selim • extended_group • tr
8
İş gezisi için yeterli seviyede bir konaklama oldu.
Pros:

Şehir merkezine yakın, ulaşımı kolay, çevre temiz ve güvenli, marketlere yakın

Cons:

Odada TERLİK olmaması, küçük de olsa bir buzdolabı olmaması, odada GÜNLÜK SU verilmemesi.

2026-01-19 • via Nuitee
J
Jean-Luc • solo_traveller • ca
8
Pros:

Clean, nice location , staff friendly and trying to be helpful when necessary

Cons:

Not much space in a single room to store your clothes for a stay of more than 2 days.

2026-01-19 • via Nuitee