Steigenberger Hotel Hamburg

Hotels
•
Steigenberger Hotels & Resorts
8.7 (5969 reviews)
Heiligengeistbrücke 4 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Central Location
Cons:
Cleanliness Issues
Limited Amenities
Misleading Minibar Information

Categories

Cleanliness
7.76
Issues reported with dust and cleanliness in the room, which affected the stay.
Service
9.73
Staff described as super friendly and attentive, contributing positively to the experience.
Location
9.27
Repeated mentions of the excellent and central location contributing to convenience.
Room Quality
8.22
General satisfaction with room size and comfort; however, issues with cleanliness noted.
Amenities
8.25
Lack of certain amenities like bathrobes and proper minibar setup.
Value for Money
8.21
Expected higher quality for the price, which aligns with a 5-star standard.
Food and Beverage
9.26
Breakfast was highly praised, with a diverse and rich selection.
Overall Experience
8.93
General positive sentiment; guests feel well looked after despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:13

Property Description

Luxurious Accommodation
Experience the epitome of luxury at the 5-star Steigenberger Hotel Hamburg. Wake up to scenic views of the city or canal from your air-conditioned room, complete with modern amenities and a spacious bathroom.

Culinary Delights
Indulge your taste buds at Restaurant Saal, offering a delightful array of tempting meals amidst a genuine Hamburg atmosphere. Whether it's a hearty breakfast or a romantic dinner, savor every bite during your stay.

Prime Location
Located in Hamburg’s vibrant Fleetinsel area, our hotel is just a stone's throw away from Lake Alster, St. Michel Church, and Hamburg Harbour. Immerse yourself in the city's rich culture and explore key attractions within walking distance.

Book your stay now and elevate your Hamburg experience at Steigenberger Hotel Hamburg!

Important information:

This property might host on-site functions, so noise may be audible in some rooms.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 45 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

8.7
Based on 5969 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 8.93
J
Jeanin • extended_group • de
7
2026-02-14 • via Nuitee
C
Christiane • family_with_children • de
10
Insgesamt ein sehr schöner Hotelaufenthalt mit sehr nettem und zuvorkommenden Personal.
Pros:

sehr gute und reichliche Auswahl.

Cons:

Sehr hochpreis- wir sind alles keine großen "Frühstücker". Kaffee und ein Schälchen Obst oder ein belegtes Brötchen reichen; auch Alkohol (Sekt) zum Frühstück gehört nicht zu unserer Frühstücksphilosophie. Für uns gehörte das gemeinsame Frühstück zum Komplettprogramm des Aufenthaltes, aber 6x27x2 Übernachtungen= 324 Euro ist doch sehr teuer.

2026-02-13 • via Nuitee
S
Sandra • couple • de
10
Super zentrale Lage um Sehenswürdigkeiten zu Fuß anzuschauen, Personal sehr freundlich, kompetent und hilfsbereit zu jed
Pros:

Die zentrale Lage.

Cons:

Es gab nichts auszusetzen.

2026-02-13 • via Nuitee
M
Marios • couple • gr
9
2026-02-12 • via Nuitee
K
Kirsten • family_with_children • de
9
2026-02-12 • via Nuitee
R
Rima • couple • gb
10
Excellent stay, huge room, breakfast was amazing and staff so friendly.
Pros:

Lovely hotel and very central in the city.

2026-02-12 • via Nuitee
J
Julia • solo_traveller • de
7
2026-02-12 • via Nuitee
D
Dr. Roland • couple • de
10
2026-02-11 • via Nuitee
H
Harmeet • couple • no
10
2026-02-10 • via Nuitee
S
Stevan • solo_traveller • rs
9
Good choice for business travellers.
Pros:

Hotel was perfect, excellent choice for business travelers, all in one place including underground garage directly conected with reception. Rooms very clear and confortable, some of them with very nice view on the passing by river.

2026-02-10 • via Nuitee
E
Eileen • couple • de
9
Super für einen kurztrip im wunderschönen Hamburg
Pros:

Sehe zentrale Lage, Bahn fährt direkt vor der Tür

Cons:

Das man uns 40 Euro Aufpreis auf die Rechnung gepackt hat, nur weil wir früher eingecheckt haben. (12 Uhr statt 15 Uhr - keine bessere zimmerkategorie)

2026-02-10 • via Nuitee
A
Arno • solo_traveller • de
9
2026-02-10 • via Nuitee
O
Orhan Cem • family_with_children • tr
9
2026-02-09 • via Nuitee
P
Peter • couple • nl
9
Genieten met een grote G.
Pros:

Locatie in de stad.

Cons:

Warmte in de kamer

2026-02-09 • via Nuitee
G
Gaby • couple • de
10
Sehr schönes Hotel.
Pros:

Sehr freundliches Personal.
Sehr sauber und ordentlich.
Frühstück lässt keine Wünsche offen.

Cons:

-

2026-02-09 • via Nuitee
T
Thomas • couple • at
8
2026-02-09 • via Nuitee
R
Ronald • couple • nl
8
2026-02-09 • via Nuitee
K
Knut • couple • de
9
2026-02-09 • via Nuitee
K
Katarzyna • family_with_children • de
1
2026-02-08 • via Nuitee
A
Anja • couple • de
8
2026-02-08 • via Nuitee