Steigenberger Hotel Hamburg

Hotels
•
Steigenberger Hotels & Resorts
8.7 (6334 reviews)
Heiligengeistbrücke 4 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Central Location
Cons:
Cleanliness Issues
Limited Amenities
Misleading Minibar Information

Categories

Cleanliness
7.76
Issues reported with dust and cleanliness in the room, which affected the stay.
Service
9.73
Staff described as super friendly and attentive, contributing positively to the experience.
Location
9.27
Repeated mentions of the excellent and central location contributing to convenience.
Room Quality
8.22
General satisfaction with room size and comfort; however, issues with cleanliness noted.
Amenities
8.25
Lack of certain amenities like bathrobes and proper minibar setup.
Value for Money
8.21
Expected higher quality for the price, which aligns with a 5-star standard.
Food and Beverage
9.26
Breakfast was highly praised, with a diverse and rich selection.
Overall Experience
8.93
General positive sentiment; guests feel well looked after despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:13

Property Description

Luxurious Accommodation
Experience the epitome of luxury at the 5-star Steigenberger Hotel Hamburg. Wake up to scenic views of the city or canal from your air-conditioned room, complete with modern amenities and a spacious bathroom.

Culinary Delights
Indulge your taste buds at Restaurant Saal, offering a delightful array of tempting meals amidst a genuine Hamburg atmosphere. Whether it's a hearty breakfast or a romantic dinner, savor every bite during your stay.

Prime Location
Located in Hamburg’s vibrant Fleetinsel area, our hotel is just a stone's throw away from Lake Alster, St. Michel Church, and Hamburg Harbour. Immerse yourself in the city's rich culture and explore key attractions within walking distance.

Book your stay now and elevate your Hamburg experience at Steigenberger Hotel Hamburg!

Important information:

This property might host on-site functions, so noise may be audible in some rooms.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 45 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

8.7
Based on 6334 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 8.93
M
Marko • couple • ch
9
2026-05-03 • via Nuitee
H
Hamdi • family_with_children • de
10
Pros:

Sehr freundlich, gute Betten, sehr gutes Bad

Cons:

Kein Schwimmbad

2026-05-02 • via Nuitee
B
Bianca • family_with_children • ch
8
2026-05-02 • via Nuitee
U
Udo • couple • de
10
2026-05-02 • via Nuitee
T
Thomas • couple • de
3
Schöne Zimmer, gute Lage aber ich komme dort nicht mehr hin.
Pros:

Die Größe des Zimmers

Cons:

Wenn man nicht gerade zur Wasserseite ist, ist es extrem laut, das fängt um kurz vor 7 Uhr an mit Anlieferungen. Als ich es ansprach kam nur nur ein „tut uns leid“. Für ein Fünf-Sterne-Hotel absolut schlimm.
Das Frühstück ist aufgrund des wenigen Personals auch nicht wirklich sehr gut, eher sehr mittelmäßig.

2026-05-02 • via Nuitee
M
Martina • extended_group • at
10
perfektes Hotel, wenn man Stadt, Speicherstadt und Alster erreichen will
Pros:

Lage könnte nicht idealer sein, das Frühstück lässt keine Wünsche übrig, das Preis-Leistungsverhältnis ist hervorragend

2026-05-01 • via Nuitee
P
Pauline • couple • fr
9
Magnifique
Pros:

Très bel hôtel, chambre agréable et petit déjeuner superbe!

Cons:

Petite point, nous y étions fin avril et bien que la température extérieur soit entre 4 et 15 degrés, la nuit dans les chambre il fait très chaud et du fait de la saison, la climatisation n’était pas en marche. Les fenêtres s’ouvrent mais le train passe juste devant les fenêtre, impossible de dormir les fenêtres ouvertes.

2026-05-01 • via Nuitee
S
Sevket Hakan • solo_traveller • gr
8
2026-05-01 • via Nuitee
G
Georg • couple • at
10
Wir waren rundum begeistert
Pros:

Absolut empfehlenswert,ein perfekter Aufenthalt

2026-04-30 • via Nuitee
B
Benjamin • couple • dk
10
2026-04-30 • via Nuitee
B
Bodil Priess • couple • dk
9
Perfekt
Pros:

Dejligt morgenmad

Cons:

Der kan jeg ikke skrive noget, alt var perfekt

2026-04-30 • via Nuitee
J
Joachim • couple • dk
9
2026-04-30 • via Nuitee
W
Wiebke • couple • de
8
2026-04-30 • via Nuitee
R
Roger • couple • ch
9
2026-04-30 • via Nuitee
H
Hanne • couple • dk
8
2026-04-29 • via Nuitee
M
Markus • extended_group • ch
6
werden das nächst mal in Hamburg ein anderes Hotel buchen
Pros:

Frühstück war gut, Lage war zentral

Cons:

Zimmer hatte kein Grandlit wie von uns gebucht.

2026-04-29 • via Nuitee
C
Claudia • couple • ch
9
2026-04-29 • via Nuitee
M
Martina • couple • de
9
2026-04-29 • via Nuitee
M
martijn • solo_traveller • nl
9
2026-04-29 • via Nuitee
E
Elzbieta • couple • pl
9
2026-04-29 • via Nuitee