Steigenberger Hotel Hamburg

Hotels
•
Steigenberger Hotels & Resorts
8.7 (5969 reviews)
Heiligengeistbrücke 4 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Central Location
Cons:
Cleanliness Issues
Limited Amenities
Misleading Minibar Information

Categories

Cleanliness
7.76
Issues reported with dust and cleanliness in the room, which affected the stay.
Service
9.73
Staff described as super friendly and attentive, contributing positively to the experience.
Location
9.27
Repeated mentions of the excellent and central location contributing to convenience.
Room Quality
8.22
General satisfaction with room size and comfort; however, issues with cleanliness noted.
Amenities
8.25
Lack of certain amenities like bathrobes and proper minibar setup.
Value for Money
8.21
Expected higher quality for the price, which aligns with a 5-star standard.
Food and Beverage
9.26
Breakfast was highly praised, with a diverse and rich selection.
Overall Experience
8.93
General positive sentiment; guests feel well looked after despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:13

Property Description

Luxurious Accommodation
Experience the epitome of luxury at the 5-star Steigenberger Hotel Hamburg. Wake up to scenic views of the city or canal from your air-conditioned room, complete with modern amenities and a spacious bathroom.

Culinary Delights
Indulge your taste buds at Restaurant Saal, offering a delightful array of tempting meals amidst a genuine Hamburg atmosphere. Whether it's a hearty breakfast or a romantic dinner, savor every bite during your stay.

Prime Location
Located in Hamburg’s vibrant Fleetinsel area, our hotel is just a stone's throw away from Lake Alster, St. Michel Church, and Hamburg Harbour. Immerse yourself in the city's rich culture and explore key attractions within walking distance.

Book your stay now and elevate your Hamburg experience at Steigenberger Hotel Hamburg!

Important information:

This property might host on-site functions, so noise may be audible in some rooms.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 45 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

8.7
Based on 5969 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 8.93
E
Elisabeth • couple • de
8
Angenehm
Pros:

Lage, Frühstück

Cons:

Sauna eher Basic.
Schade kein Pool oder Sprudelbecken

2026-03-14 • via Nuitee
B
Beate • couple • de
9
2026-03-14 • via Nuitee
F
Fabian • couple • de
10
2026-03-13 • via Nuitee
L
Lothar • solo_traveller • de
9
Immer wieder gerne, wenn der Preis stimmt.
Pros:

Sehr schön renovierte Zimmer, ruhige Lage zum Innenhof.

2026-03-13 • via Nuitee
M
Martina • couple • de
10
Pros:

Außergewöhnliches Frühstück, mega nettes Personal in allen Bereichen. Wir fühlten uns sehr willkommen. Sehr sauber und gepflegt.

Cons:

Die Verbindungstür zum Nachbarzimmer hat uns nicht so gefallen.

2026-03-13 • via Nuitee
L
Luca • solo_traveller • de
9
2026-03-13 • via Nuitee
O
Olaf • couple • de
9
Pros:

Erstklassiges Frühstück

Cons:

Bedienung Klimaanlage - keine Gradzahlen - nur plus und minus - uns war es nachts zu warm.

Ausfahrt aus Tiefgarage war ein absolutes Diesaster. Hätten fast trotz großzügiger Zeitplanung unseren Termin verpasst. Aber dann letztlich durch kostenfreie Ausfahrt gut gelöst.

2026-03-13 • via Nuitee
N
Nathalie • solo_traveller • lu
9
Pros:

Sehr gute Lage
Freundliches Personal

In der Bar super nett

Cons:

Die Bar ist etwas klein und nicht so cosy

2026-03-13 • via Nuitee
D
Daniel • extended_group • at
9
2026-03-13 • via Nuitee
U
Ulrich • couple • de
9
Es stimmte einfach alles.
2026-03-12 • via Nuitee
P
Pia • couple • dk
9
2026-03-12 • via Nuitee
E
Elisabeth • solo_traveller • at
8
Fein, diskret, freundlich.
Pros:

Sehr schöne Lage.
Frühstückskaffee eher durchschnittlich. Omelette etwas fad.

Kunst im Zimmer: Fotografie von Speicherhäusern.

Cons:

Langweilige lange Flure.

2026-03-12 • via Nuitee
M
Marc • couple • de
9
Immer wieder gerne!
Pros:

Wie immer, ein tolles Frühstück mit einer super Auswahl. Super Lage und ein zuvorkommendes Personal.

2026-03-12 • via Nuitee
A
Aleks • solo_traveller • de
9
2026-03-12 • via Nuitee
A
Anske • solo_traveller • de
10
Immer gern wieder
Pros:

Bin schon ein paar Mal dort gewesen. Das Hotel hat sehr saubere moderne Zimmer und sehr komfortable Betten, es ist super zentral gelegen.Jederzeit gern wieder! Tolles Hotel!

Cons:

Alles war top

2026-03-11 • via Nuitee
T
Tobias • couple • de
9
2026-03-11 • via Nuitee
M
Marlon • family_with_children • de
10
2026-03-11 • via Nuitee
U
Uwe • couple • de
9
Wunderschön
Pros:

Sie war Perfekt

Cons:

Alles perfekt

2026-03-11 • via Nuitee
S
Sabine • couple • de
8
2026-03-11 • via Nuitee
A
Ane Cecilie • extended_group • dk
4
2026-03-10 • via Nuitee