Steigenberger Hotel Hamburg

Hotels
•
Steigenberger Hotels & Resorts
8.7 (6489 reviews)
Heiligengeistbrücke 4 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Central Location
Cons:
Cleanliness Issues
Limited Amenities
Misleading Minibar Information

Categories

Cleanliness
7.76
Issues reported with dust and cleanliness in the room, which affected the stay.
Service
9.73
Staff described as super friendly and attentive, contributing positively to the experience.
Location
9.27
Repeated mentions of the excellent and central location contributing to convenience.
Room Quality
8.22
General satisfaction with room size and comfort; however, issues with cleanliness noted.
Amenities
8.25
Lack of certain amenities like bathrobes and proper minibar setup.
Value for Money
8.21
Expected higher quality for the price, which aligns with a 5-star standard.
Food and Beverage
9.26
Breakfast was highly praised, with a diverse and rich selection.
Overall Experience
8.93
General positive sentiment; guests feel well looked after despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:13

Property Description

Luxurious Accommodation
Experience the epitome of luxury at the 5-star Steigenberger Hotel Hamburg. Wake up to scenic views of the city or canal from your air-conditioned room, complete with modern amenities and a spacious bathroom.

Culinary Delights
Indulge your taste buds at Restaurant Saal, offering a delightful array of tempting meals amidst a genuine Hamburg atmosphere. Whether it's a hearty breakfast or a romantic dinner, savor every bite during your stay.

Prime Location
Located in Hamburg’s vibrant Fleetinsel area, our hotel is just a stone's throw away from Lake Alster, St. Michel Church, and Hamburg Harbour. Immerse yourself in the city's rich culture and explore key attractions within walking distance.

Book your stay now and elevate your Hamburg experience at Steigenberger Hotel Hamburg!

Important information:

This property might host on-site functions, so noise may be audible in some rooms.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 45 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 16 years old stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

8.7
Based on 6489 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 8.93
R
Roland Hans • extended_group • de
10
Tolles Hotel mitten im Zentrum
Pros:

Die Lage und Ausstattung

2026-05-30 • via Nuitee
M
Manuel • solo_traveller • de
8
Pros:

Die Lage ist gut 👍

Cons:

Parken im örtlichen Parkhaus unverschämt teuer

2026-05-30 • via Nuitee
E
Eike • couple • de
10
Eine gute Adresse für eine Übernachtung in Hamburg
Pros:

- Perfekte Lage
- Sehr nettes Personal
- Gehobene Ausstattung
- Betten sind sehr bequem
- Sehr große und sichere Parkplätze

Cons:

Für ein 5-Sterne Hotel hätte ich mir eine etwas größere Käse Auswahl gewünscht.

2026-05-30 • via Nuitee
H
Helmut • solo_traveller • at
9
2026-05-30 • via Nuitee
J
JEAN JOSEPH • solo_traveller • lu
8
2026-05-30 • via Nuitee
T
Tino • couple • de
9
Cons:

Das die Bar laut falscher Aussage nur für eine geschlossene Gesellschaft geöffnet ist

2026-05-30 • via Nuitee
O
Olivier • solo_traveller • de
10
2026-05-30 • via Nuitee
M
Marco • couple • ch
9
Gutes Hotel an super Lage.
Pros:

Die Lage ist sensationell. Die U- und S-Bahn sozusagen vor der Türe. Zudem in Fussdistanz zum Hafen, Hafen-City und Einkaufsstrasse.

Cons:

Leider ist das Restaurant am Sonntag und Montag geschlossen - nur Drinks.

2026-05-29 • via Nuitee
C
Claude • solo_traveller • lu
9
2026-05-29 • via Nuitee
M
Michael • couple • de
6
2026-05-29 • via Nuitee
K
karin • extended_group • cl
10
2026-05-29 • via Nuitee
U
Ullrich • solo_traveller • de
10
Gerne wieder!
Pros:

Sehr zentrale Lage - nah zu den Elbbrücken und in die Innenstadt - sehr freundliche Mitarbeiter

Cons:

Trotz früher Anwesenheit beim Frühstück (7.30 Uhr) und relativ wenig Betrieb leider teilweise lange Wartezeit auf den Kaffee.

2026-05-28 • via Nuitee
B
Birgit • solo_traveller • de
8
Pros:

Super Lage, sehr ruhig , nettes Personal

Cons:

Sauberkeit hätte besser sein können; jammern auf hohem Niveau, aber habe schon besser in ähnlichen Hotels gefrühstückt

2026-05-28 • via Nuitee
T
Tim • solo_traveller • de
10
2026-05-28 • via Nuitee
C
Christopher Dieter • couple • de
10
2026-05-28 • via Nuitee
T
Torsten • couple • de
10
Gerne wieder
Pros:

Sehr gut. Sehr zentral gelegen. Exzellentes Frühstück

Cons:

Keine Angabe

2026-05-28 • via Nuitee
R
Rahil • couple • de
8
Bis auf die Parksituation wirklich ein Top Hotel was ich nur empfehlen kann.
Pros:

Die Lage des Hotels und die allgemeine Atmosphäre des Hotels waren wirklich super.

Cons:

Vom Steigenberger-Hotel erwarte ich schon, dass man einen Tiefgaragenstellplatz unter dem Hotel bekommt und nicht 300m weiter muss und ein Ersatzparkhaus nehmen muss. :/

2026-05-28 • via Nuitee
T
Tom • solo_traveller • au
10
Pros:

Can't fault it. Perfect location.

Cons:

Parking was full, but very easy one block over.

2026-05-27 • via Nuitee
K
Khalid • solo_traveller • ae
6
Cons:

Staff at the check out was extremely rude.

2026-05-27 • via Nuitee
W
Wolfgang • couple • at
10
ein perfektes langes Wochenende, absolut empfehlenswert!
Pros:

Ausgezeichnete Lage, alle Sehenswürdigkeiten sehr gut und schnell erreichbar; ausgesprochen freundliches und zuvorkommendes Personal; tolles Zimmer; ausgezeichnetes Frühstück; angebundenes Restaurant (Stadthaus) sehr gut.

2026-05-27 • via Nuitee