Black Bear Inn & Suites

Hotels
8.8 (1251 reviews)
1100 Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Nice breakfast
Cons:
Price concerns
Noise issues
Comfort of beds

Categories

Cleanliness
8.46
Clean and nice staff mentioned, though some issues with comfort.
Service
9.23
Staff is friendly and helpful, but some complaints about responsiveness.
Location
9.27
Great location, close to attractions and appreciated by guests.
Room Quality
8.22
Some inconsistency in comfort of beds and choices available.
Amenities
8.75
Good breakfast offerings but some inconsistencies noted.
Value for Money
8.71
Some found it pricey compared to expectations.
Food and Beverage
8.76
Breakfast variety was good, but some room for improvement.
Overall Experience
9.03
Mostly positive, with a commitment to return indicated by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Convenient Location near Great Smoky Mountains
Explore the beauty of Great Smoky Mountains National Park just a stone's throw away from our hotel in Gatlinburg, Tennessee.

Comfortable Rooms with Amenities
Relax in our rooms equipped with a microwave, refrigerator, private balcony, and flat-screen TV for your convenience and enjoyment.

Relaxing Indoor Pool and Hot Tub
Unwind at our indoor heated pool and hot tub, perfect for a soothing break after a day of exploration.

To experience comfort and convenience amidst natural beauty, book your stay at Black Bear Inn & Suites today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.8
Based on 1251 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.03
A
April • couple • us
10
Pros:

Very clean

2026-07-24 • via Nuitee
A
Albert • couple • us
10
The location was excellent
Pros:

Close to everything

Cons:

No where to sit outside

2026-07-23 • via Nuitee
J
Jason • family_with_children • us
10
2026-07-23 • via Nuitee
A
Alyssa • family_with_children • us
10
Absolutely wonderful! Cannot wait to return!
Pros:

So, when I booked this room, I initially thought it was in pigeon forge. (Where I’m most familiar with, lol)
But, no biggie because we absolutely loved it! The room and balcony were clean. Beds were comfy. I personally loved the location of it as well. From the way we entered, it was the very first hotel we came to. (Granted, I do think for most routes it would be the last hotel) but the streets were quiet and the view was wonderful. There were two men (probably 30s - 40s) who were EXTREMELY helpful at the front desk.
The older gentleman who makes the breakfast in the morning was so sweet as well.
I’ve always booked in pigeon forge. For around 10 years now. And I’ve not had many stays in gatlinburg. I told my husband this hotel made me love it even more! We agreed when we return, we will be staying in gatlinburg at this hotel!!! We were able to walk to the aquarium with our kids (both 8) and they loved it!

Cons:

There was an older man at the front desk (maybe mid 60s?) who was extremely rude on two occasions to both my husband and I. He was also rude to the employees. So much so that I actually apologized to the employee on his behalf. One man (mid 30s / early 40s?) was helping me out because my key stopped working. He was in the process of helping me when the older gentleman (who was already on the phone with another customer) grabbed the keys out of my hand and asked me why I was checking out early very rudely. I let him know that wasn’t my intention and someone else already had it handled. He rolled his eyes and asked me what I needed. I had to explain to him two more times what I needed when clearly the other gentleman had it handled.

Don’t get me wrong, this didn’t influence my opinion of the hotel at all. I was more offended by how he treated the employees.

2026-07-22 • via Nuitee
D
Darryl • solo_traveller • us
10
2026-07-20 • via Nuitee
D
Deveat • couple • us
10
I had lots of fun
Pros:

I like staying there 1 time seeing a bear

Cons:

I didn’t like when the old man who was fixing the food cough and didn’t change his gloves

2026-07-20 • via Nuitee
M
Megan • family_with_children • us
7
2026-07-19 • via Nuitee
M
Marica • extended_group • us
10
Great Stay at Black Bear Inn
Pros:

The location was on the strip, but opposite of all the cars and foot traffic. We enjoyed the convenience of being able to avoid the busy street traffic, but still enjoyed our view from the room.

Cons:

Nothing. Pool is out of commission right now.

2026-07-18 • via Nuitee
H
Holly • solo_traveller • us
10
2026-07-17 • via Nuitee
L
LaMonica • couple • us
10
Our stay was perfect
Pros:

Location

Cons:

N/A

2026-07-13 • via Nuitee
D
Dennis • solo_traveller • us
9
Pros:

Breakfast was excellent.

Cons:

N/A

2026-07-12 • via Nuitee
S
Sosa • couple • us
7
Pros:

Buena ubicación

Cons:

El sr del front desk es como enojado

2026-07-10 • via Nuitee
J
Jessica • couple • us
8
Cons:

Parking

2026-07-07 • via Nuitee
M
Molly • family_with_children • us
4
2026-07-07 • via Nuitee
D
Darrell • couple • us
9
I enjoyed staying at the property and I plan to stay there in the future.
Pros:

All of the staff that I interacted with were very friendly, helpful and professional. I enjoyed having someone serve me breakfast. I was impressed with how clean the dining area was while people were dining.

Cons:

I did not like that the property does not have an iron and ironing board that customers can use.

2026-07-06 • via Nuitee
P
Phillip • couple • us
10
Pros:

Location and free parking

Cons:

The air conditioning blows under the chairs

2026-07-06 • via Nuitee
R
Robert • couple • us
6
Pros:

Location

Cons:

Room smelt Muskie

2026-07-06 • via Nuitee
A
Angela • solo_traveller • us
1
2026-07-06 • via Nuitee
S
Sara • family_with_children • us
10
2026-07-06 • via Nuitee
J
Justin • family_with_children • us
1
If you leave something and return to pick it up they will act like they don’t have it until you provide proof that it’s
Pros:

The location

Cons:

The staff were thieves and liars.

2026-07-05 • via Nuitee