SureStay Hotel by Best Western Brownsville

Hotels
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SureStay Hotel by Best Western
8.1 (564 reviews)
825 N Expressway , Brownsville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Issues with cleanliness
Limited breakfast options

Categories

Cleanliness
7.58
Several reviews indicated issues with cleanliness, with mentions of dirty beds and lack of cleaning.
Service
8.85
Guests praised the staff's helpfulness and kindness during their stay.
Location
8.59
The location received positive comments for its convenience and accessibility.
Room Quality
8.04
While rooms are spacious and comfortable, some reported issues with cleanliness and maintenance.
Amenities
7.57
Noted shortages in breakfast options and some amenities not functioning properly.
Value for Money
8.53
Good value was emphasized, especially considering affordability.
Food and Beverage
7.08
Breakfast options were largely critiqued for being limited and lacking protein.
Overall Experience
8.55
Most guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 15:05

Property Description

Outdoor Swimming Pool

Enjoy a refreshing dip in the outdoor swimming pool at SureStay Hotel by Best Western Brownsville. Perfect for relaxing under the sun or unwinding after a long day of sightseeing.

Complimentary Continental Breakfast

Start your day right with a delicious continental breakfast offered daily at the accommodation. Fuel up for your adventures ahead with a variety of breakfast options to choose from.

Convenient Amenities

From free WiFi to a 24-hour front desk, SureStay Hotel by Best Western Brownsville ensures a comfortable stay for all guests. The rooms are equipped with modern amenities like flat-screen TVs, coffee machines, and air conditioning.

Book your stay at SureStay Hotel by Best Western Brownsville now for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 564 reviews
Cleanliness: 7.58
Service: 8.85
Location: 8.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 7.08
Overall Experience: 8.55
H
Hernandez • solo_traveller • mx
9
Pros:

Instalaciones limpias, excelente atención del personal, dinámicas muy divertidas. Playa muy limpia a pesar del sargazo. Shows muy amenos

Cons:

Horario de cierre del bar 23 hrs

2026-04-24 • via Nuitee
D
Donovan • solo_traveller • us
9
2026-04-24 • via Nuitee
P
Padron • solo_traveller • mx
9
Pros:

El lugar es muy limpio y el personal muy atento.

Cons:

Un detalle con la equivocacion en el cobro del hospedaje que retraso la devolución del depósito y diferencia de lo cobrado.

2026-04-22 • via Nuitee
M
Maria Antonieta • solo_traveller • mx
6
Pros:

La cama era muy buena

Cons:

Había una fuga de agua, el desayuno fue muy pobre

2026-04-17 • via Nuitee
• couple • us
4
2026-04-09 • via Nuitee
L
Lisset • couple • us
10
2026-04-06 • via Nuitee
T
Torres • family_with_children • mx
10
Pros:

Ubicación, limpieza

Cons:

Un poco el.precio

2026-04-06 • via Nuitee
T
Torres • family_with_children • mx
10
2026-04-06 • via Nuitee
A
Andrew • family_with_children • gb
7
2026-04-05 • via Nuitee
M
Maria isabel • family_with_children • us
10
2026-04-05 • via Nuitee
D
De los Reyes • couple • mx
4
Desagradable esta vez
Pros:

Ubicación

Cons:

A la hora de la llegada al cuarto en una de las camas había pelos

2026-04-02 • via Nuitee
A
Alex • family_with_children • us
10
confortable
Pros:

Excelente ubicacion, personal amable, muy buen cafe

Cons:

N/A

2026-04-01 • via Nuitee
D
Dominguez • family_with_children • us
3
It was uncomfortable and disappointing.
Pros:

The location is good.

Cons:

The beds were hard, there were no additional blankets available. The AC kept the room freezing cold but if we raised the number a little, it would get really hot fast. The pillows were very hard and uncomfortable. The “continental” breakfast, is lacking greatly.

2026-03-31 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-03-30 • via Nuitee
O
Ojeda Hdz • family_with_children • mx
8
Pros:

Buena ubicación
Perfecta atención por el personal

Cons:

Se batalló con el agua caliente, el aire acondicionado hacía muchísimo ruido

2026-03-27 • via Nuitee
L
Lyle • couple • us
7
Good Location but room needed some deep cleaning.
Pros:

The breakfast items were very limited. The bathroom needed a deep clean. The front door did not close by itself, so you had to push it shut when you left the room. The staff was very helpful and polite.

Cons:

See comments above.

2026-03-27 • via Nuitee
B
Brenda • family_with_children • us
10
2026-03-27 • via Nuitee
S
Shirl • solo_traveller • us
8
2026-03-26 • via Nuitee
J
John • family_with_children • us
8
Pros:

Staff was good, facility is very well maintained

Cons:

Breakfast is very limited but ok to just get something in your stomach

2026-03-25 • via Nuitee
A
Adrian • family_with_children • us
10
2026-03-22 • via Nuitee