Comfort Suites University Las Cruces

Hotels
•
Comfort Suites
7.3 (148 reviews)
2101 S Triviz Drive, Las Cruces, New Mexico, 88001 , Las Cruces , US
+1 575-222-2362

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Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location to NMSU and local dining/shopping
Comfortable beds
Clean rooms reported by many guests
Fast/easy check-in
Helpful actions (returning left items)
Cons:
Inconsistent housekeeping (hair, pee stains, trash, pests)
Breakfast often poor or basic
Broken or outdated amenities (ice machine, TV, lighting)
Room maintenance issues and odors in some rooms
Inconsistent staff attitude around breakfast
Problems with bookings/room assignment and refunds reported by at least one guest

Categories

Cleanliness
5.5
Mixed reports: many guests praised clean rooms, but multiple serious complaints (hair in shower, pee stain, roach, sticky comforter, trash) indicate inconsistent housekeeping.
Service
8.8
Consistently praised—numerous mentions of friendly, helpful front desk and staff who went out of their way (returning left items); isolated reports of grumpy employees at breakfast.
Location
8.5
Frequently noted as convenient and walkable to NMSU events, with easy access to dining/shopping and I-10—strong positive for location.
Room Quality
7
Mixed: beds often described as comfortable but rooms can be dated (ancient TV), poor lighting, occasional odors and maintenance issues in some rooms.
Amenities
6.5
Amenities inconsistent: breakfast buffet often basic or poor, reports of broken ice machine, fridge issues and missing/broken lightbulbs suggest upkeep problems.
Value for Money
7.4
Perceived as decent value due to location and helpful staff; however cleanliness and amenity problems reduce perceived overall value for some guests.
Food and Beverage
6.8
Food/f Breakfast frequently criticized as 'terrible' or basic hotel buffet; some guests found it acceptable but overall sentiment is below average.
Overall Experience
7.9
Generally positive experience driven by staff friendliness and convenience, but marred for some by cleanliness and amenity issues; many would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Recreational Opportunities
Don't miss out on the indoor pool and fitness center for a rejuvenating stay.

Amenities
Enjoy complimentary wireless internet, concierge services, and a delicious full breakfast during your stay.

Convenience and Comfort
With air-conditioned rooms featuring modern amenities and close proximity to New Mexico State University, Comfort Suites University Las Cruces is the perfect choice for your next visit.

Book now for a relaxing and convenient stay at Comfort Suites University Las Cruces, where comfort meets convenience.

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LRU

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 148 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.5
Room Quality: 7
Amenities: 6.5
Value for Money: 7.4
Food and Beverage: 6.8
Overall Experience: 7.9
S
Steve
8
Pros:

Nice place

2025-10-12 • via Nuitee
T
Trevor
10
Pros:

Clean room and friendly staff

2025-10-11 • via Nuitee
L
Lauren
10
Pros:

Clean room, nice staff and good breakfast

2025-10-11 • via Nuitee
T
Tasha
10
Pros:

The staff was super friendly. The house keepers were really nice and friendly!

2025-10-08 • via Nuitee
E
Erik A • family
10
Pros:

Yes

2025-10-05 • via Nuitee
M
Marisela
10
Pros:

Yes

2025-10-05 • via Nuitee
F
Fernandina Heyra Tapia
8
Pros:

Clean and comfortable rooms, accessible to the 1-10. Staff friendly

2025-09-29 • via Nuitee
R
Rhonda • family
6
Pros:

Check in was easy and fast. Friendly staff. Area was perfect for a band event at the university-two minute drive. Breakfast was pretty basic hotel buffet food but prepared well. Dining area was clean and well stocked.

Room was dated but clean. Beds were comfy. TV was ancient. Made us appreciate our HDTV at home. My only complaint would be the lack of lighting in the room. No bulbs in the living area lamp. Only other lamp didn’t work. Only lights were the side table ones. Similar issue in the bathroom. Vanity light was very dim. There was a bright heat lamp that we had to keep on to get ready. Toasty!

I also appreciated a call from the hotel to let me know we’d left an iPad in the room. We were still in town and able to pick it up. Hotels don’t usually make an effort to return left-behind items so that was pretty nice!

I’d stay there again - unless there was something on tv we planned on watching. WNBA finals were on and it was disappointing that we weren’t able to watch the game on TV and had to watch it on our ipad.

2025-09-21 • via Nuitee
P
Pamelya
10
Great Place for Business Stay
Pros:

The staff was friendly and the room was clean and quiet.

2025-09-17 • via Nuitee
N
Nancy • family
4
Pros:

Me and my family stayed in one of the rooms. Pee stain on the toilet, a roach crawled into the sink, there was no shampoo and when we told one of the people working there all of that she just told us to have a good night.

2025-09-15 • via Nuitee
M
Michelle
10
Pros:

Very friendly staff and clean rooms

2025-09-15 • via Nuitee
I
Ilirjana
6
Pros:

Don

2025-09-14 • via Nuitee
J
Jonathan • family
10
Pros:

Great

2025-09-13 • via Nuitee
D
Danielle • family
8
Pros:

Breakfast was terrible. 1/2 of the staff was kind. The other half was grumpy.

2025-09-09 • via Nuitee
M
Mike
8
My stay was ok
Pros:

This is the 2nd time I have stayed here its a nice hotel nothing fancy but very convenient to attend games & concerts at NMSU you can walk to them. The breakfast is not very good but very few hotels have good breakfast.

2025-09-07 • via Nuitee
K
Kathy • family
10
Pros:

It was very nice . The lady that works in the morning is very helpful and friendly.

2025-08-31 • via Nuitee
K
Kathy • family
10
Pros:

Everything was great. The food was good. The beds were very comfortable. The staff was very helpful.

2025-08-25 • via Nuitee
D
Darryl • family
6
Pros:

Housekeeping could do better. The room had an odor; (towel) stuck under bath counter; bottom refrigerator shelf oozed white stuff and insect crawling up the wall.

2025-08-09 • via Nuitee
N
Nicole
4
Pros:

Unfortunately bathroom was not completely clean.

2025-08-08 • via Nuitee
M
Monica • family
10
Pros:

It was conveniently located, staff were friendly & helpful, lots of places to eat/shop in walking distance.

2025-08-05 • via Nuitee