Kobe Bay Sheraton Hotel & Towers

Hotels
•
Sheraton
8.5 (461 reviews)
Higashinada-ku Koyocho-naka 2-13 , Kobe , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
温泉が良かった
Very nice staff
Cons:
部屋の暖房が効き過ぎて
朝食の待ち時間

Categories

Cleanliness
7.83
Some reviews mentioned issues with cleanliness in amenities, indicating room for improvement.
Service
9.3
Multiple reviews highlighted superb staff and attentive service.
Location
8.84
Convenient access to train stations and overall favorable location.
Room Quality
8.29
Rooms are comfortable and well-equipped, though some have mentioned minor issues.
Amenities
8.32
Good amenities such as the onsen, but some guests noted older facilities.
Value for Money
8.78
Guests found the experience worthwhile given the services offered.
Food and Beverage
7.83
Breakfast options and quality were mentioned as needing improvement.
Overall Experience
8.8
Overall a positive experience with multiple praises for staff and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:28

Property Description

Luxurious Hot Spring Baths
Indulge in a rejuvenating experience with our chargeable natural hot spring baths, perfect for unwinding after a day of exploring Kobe.

Dining Options and Wellness Facilities
With 5 dining options to choose from and a spa along with an all-year indoor pool, guests can enjoy a variety of cuisines and relaxation opportunities during their stay.

Convenient Location and Recreational Activities
Located just minutes away from major stations, the hotel also offers recreational amenities such as a tennis court, fitness center, and bicycle rentals for guests to fully enjoy the surroundings.

Ready to experience luxury and comfort at Kobe Bay Sheraton Hotel and Towers? Book your stay now and treat yourself to a memorable getaway.

Important information:

Please note that guests with a tattoo may not be permitted to use the hotel’s pools or other facilities where the tattoo might be visible to other guests.

Wi-Fi connection may be weaker in some rooms/areas. The hotel cannot guarantee the safety of the network. Please contact the hotel for more information.

When booking 8 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KIX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 461 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
D
diana • couple • fr
8
Pros:

Accès au club lounge, piscine et jacuzzi chauffé,beaux onsen.
Petit déjeuner qualitatif.
Chambre agréable.
Personnel souriant.
Accès un salon privé en tant que client club lounge aux onsen.
Bus direct depuis l'hôtel pour Shin kobe station en direct 30 minutes.

Cons:

Au club lounge il n'est pas spécialement dit qu'il faut venir en chaussures.
En plus, circuler dans tout l'hôtel avec les pantoufles extérieurs ne pause aucun soucis comme pour aller à la piscine ou au bain.
Une fois arrivé là-bas, le personnel a paniqué ne savait pas bien parler anglais alors qu'on leur parlait japonais et nous ont mis mal à l'aise devant les autres clients. Tout ça pour une paire de chaussures .
Nous comprenons les règles mais il y l'art et la manière de ne pas mettre mal à l'aise vos clients. C'est à l'hôtesse qui nous a accueilli qui n'a pas fait son travail en ne nous prévenant pas dès le début.
Elle ne s'est même pas vraiment excusé.
Pour un groupe comme Marriott c'est dommage.

De plus, le club lounge mais en avant des boissons toute la journée et en particulier entre 18h et 20h une heure de je cite "cold appetizer". Il s'agissait au final d'une petite assiette avec deux petites tranches de canard. Deux olives, un oignon, un carré de fromage et quelque chose dont je ne sais pas vraiment ce que c'était avec en libre-service des cacahuètes
D'autres hôtels proposent de meilleurs clubs lounge et pour le prix de la nuit et le standing, c'est très décevant.

2026-02-14 • via Nuitee
R
Rebecca • couple • us
8
Great hotel for a relaxing few days outside city center.
Pros:

The onsen was incredible, and the breakfast was really nice. Good size room.

Cons:

Bathroom could be a bit more updated.

2026-02-12 • via Nuitee
智一 • family_with_children • jp
10
2026-01-29 • via Nuitee
M
misao • family_with_children • jp
8
2026-01-26 • via Nuitee
W
Wang • family_with_children • jp
8
Pros:

服務態度好，一樓餐廳食物不錯。

Cons:

地點略偏，床墊太軟，可能是使用很久了……

2026-01-26 • via Nuitee
H
Hunter • couple • tw
8
Pros:

溫泉很棒

Cons:

太多人咳嗽（連員工去泡湯都在咳嗽）

2026-01-25 • via Nuitee
Y
Yoshiro • family_with_children • us
9
Very satisfied.
Pros:

Very nice.

Cons:

Nothing

2026-01-21 • via Nuitee
J
JUN • couple • jp
10
2026-01-21 • via Nuitee
W
woosung • couple • kr
8
2026-01-20 • via Nuitee
K
Kouzou • solo_traveller • jp
7
2026-01-20 • via Nuitee
S
SUZUKI • couple • jp
10
2026-01-20 • via Nuitee
C
CHIEN CHIAO • extended_group • tw
8
2026-01-19 • via Nuitee
S
Susumu • couple • jp
10
又、来たいと思います
Pros:

Barのマネージャーさんの接客が良かったです。温泉も♨️最高でした！お部屋も清潔感溢れてました。

Cons:

特になし

2026-01-19 • via Nuitee
D
Daichi • family_with_children • jp
10
2026-01-19 • via Nuitee
M
Masanori • family_with_children • jp
10
GOOD！
Pros:

朝食が美味しかったです！

Cons:

特にございませんが、強いて言えば洗濯スペースがあると助かります。

2026-01-19 • via Nuitee
K
KAZUYA • solo_traveller • jp
3
イマイチ
Pros:

朝食は美味しいかった。
スタッフさんの対応は一生懸命対応してくれていた。

Cons:

冷蔵庫の中が有料で有料と記載がなかった。有料なら飲み物は入れないでほしい。サウナを出た後の水風呂が子供の遊び場になってしまっていた。

2026-01-19 • via Nuitee
Y
Yosuke • extended_group • jp
10
2026-01-19 • via Nuitee
I
ichirou • couple • jp
7
設備はすごく良い
Pros:

メインの料理が少なく感じた

Cons:

ホテルの朝食ビュッフェは楽しみの一つなのでもう少し料理のランクを上げては。焼魚は待たせすぎなので焼いたものを置いておいた方が効率が良い。フレンチトーストも待たせすぎます。全体にスピーディーさが欲しい。

2026-01-19 • via Nuitee
M
Melanie • extended_group • jp
10
2026-01-19 • via Nuitee
M
miho • extended_group • jp
9
2026-01-19 • via Nuitee