Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Comfortable and clean rooms
Cons:
High prices for food and services
Some cleanliness issues noted
Rooms could use improvement, like better amenities

Categories

Cleanliness
8.51
Several reviews highlighted clean rooms, but there were mentions of dust and issues with the room.
Service
9.28
Multiple reviews praised the staff's kindness and helpfulness.
Location
9.32
The location was frequently mentioned as excellent and convenient for sightseeing.
Room Quality
8.57
Guests found the rooms comfortable and spacious, though some noted issues such as outdated features and high prices.
Amenities
8.8
General sentiment indicates some good amenities, but a few guests expected more like fridges and microwaves.
Value for Money
8.06
Concerns over high prices for meals and rooms, suggesting some guests feel the value could be better.
Food and Beverage
8.81
Positive feedback on breakfast and the bar menu, but a significant complaint on the cost of a dinner meal.
Overall Experience
9.08
Overall positive experiences noted, with numerous guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:12

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Sheraton Grand Sydney Hyde Park with fully-refurbished rooms offering stunning views of Sydney CBD and Hyde Park. Indulge in the comfort of separate bathtub and shower, with select suites featuring a private balcony and spa bath for the ultimate relaxation.

The Gallery Dining Experience

Unwind in the social ambiance of The Gallery, where you can enjoy a morning coffee or afternoon tea in a relaxed setting. Whether it's a quick bite or a leisurely meal, this space is perfect for meeting and dining with friends or colleagues.

Rooftop Health Club and Sheraton Club

Elevate your stay with access to the rooftop Health Club, complete with an indoor heated pool, a 24-hour fitness centre, and an award-winning day spa. For an exclusive experience, visit the Sheraton Club on Level 21 for breathtaking views of Hyde Park, continental breakfast, and evening drinks with canapés.

Book now to elevate your Sydney experience at Sheraton Grand Sydney Hyde Park.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that the charge for self-parking is AUD 65 per day, and valet parking is AUD 95 per day. This includes car park reentry.

Please note a government issued photo identification card is required upon check-in.

Sheraton Club dress code during the evening drinks and canapés service is smart casual with appropriate footwear. Thongs/flip-flops and hotel slippers are not permitted.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4633 reviews
Cleanliness: 8.51
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.81
Overall Experience: 9.08
C
Candice • extended_group • au
10
2026-04-04 • via Nuitee
• extended_group • au
10
2026-04-04 • via Nuitee
N
Neil • solo_traveller • gb
10
I’ve booked another stay..
Pros:

Perfect location, spacious room, large bathroom with shower and bath. Luxurious communal areas

2026-04-03 • via Nuitee
I
Ivo • couple • au
8
Great room, service and facilties in an excellent location.
Pros:

Comfortable room with good amenities. Great location and breakfast. Excellent in room dining service.

Cons:

Poor TV reception and unable to connect to Chrome cast.

2026-04-03 • via Nuitee
J
Joel • solo_traveller • au
10
2026-04-01 • via Nuitee
S
S • family_with_children • au
9
Pros:

The room and breakfast

Cons:

Parking

2026-04-01 • via Nuitee
C
Chui King • family_with_children • hk
9
Pros:

large room size

Cons:

better to have movable or adjustable shower head

2026-03-31 • via Nuitee
G
Graham • couple • au
10
Awesome hotel in the CBD
Pros:

Fantastic place to stay. The rooms are amazing. I can’t speak highly enough of the staff. Close to all public transport one you park the car. Highly recommend.

Cons:

Nothing

2026-03-30 • via Nuitee
J
James • couple • au
9
2026-03-30 • via Nuitee
F
Frank • family_with_children • au
10
Pros:

1st class hotel with exceptional venues and staff. Dinner at the magic table which was a must experience. Great location

2026-03-29 • via Nuitee
S
sumita • couple • au
6
2026-03-29 • via Nuitee
B
brigita • family_with_children • au
10
2026-03-29 • via Nuitee
L
Lionel • couple • au
10
2026-03-29 • via Nuitee
L
Leanne • family_with_children • au
8
Pros:

Room is always great.

Cons:

Unfortunately, check-in was not great. Our room at check-in time was not ready. We were told to go get a coffee which cost us money.
We then went back up to the front desk to check on the progress, but it was still not ready.
They then found us a different room that was nearly ready. Just after 4 p.m, we managed to get into our room. Unfortunately, we then had to go to dinner without showers due to the delay.

2026-03-28 • via Nuitee
B
Belinda • couple • au
10
Best hotel accommodation we have ever stayed in. Breakfast was amazing.
Pros:

The whole property was beautiful and clean. Service was fantastic from all of the staff.

2026-03-28 • via Nuitee
X
ximena • extended_group • cl
9
Maravillosa estadía en Sydney
Pros:

Excelente ubicación
Excelente desayuno buffet

Cons:

Tuvimos un problema con el aire acondicionado pero todo fue solucionado con rapidez y estuvimos muy bien

2026-03-28 • via Nuitee
B
Ben • solo_traveller • au
10
2026-03-27 • via Nuitee
K
KEIKO • couple • jp
2
今後シェラトンは泊まらない。
Pros:

立地
朝食会場のスタッフ

Cons:

結構な金額をお支払いしているとおもうのですが、夕方部屋に戻っても、連日、ハウスキーピングがされておらず、こちらから電話しなければならなかった。
初日は確実にベッドでダニに刺された。朝、部屋を変えてくれと言ったら、ダニに刺されたのはホテル外だろうと言われた。
シャワーは固定しかなくしかもどんなに強くしめで水滴が止まらなかった。
夜くつろいでいたら頼んでいないのにルームサービスが運ばれてきた。頼んでない！と言うと部屋番号を言えと言われたこと。みたらわかるでしょうに。

2026-03-27 • via Nuitee
K
Kris • couple • au
10
Great
Pros:

Very comfortable beds in a spotless room. Very happy the bathroom had a normal door for privacy and the room was big.
The gym facilities were the best I’ve seen in any hotel I’ve ever stayed at.

2026-03-26 • via Nuitee
Q
qiang • family_with_children • au
10
2026-03-24 • via Nuitee