Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Comfortable and clean rooms
Cons:
High prices for food and services
Some cleanliness issues noted
Rooms could use improvement, like better amenities

Categories

Cleanliness
8.51
Several reviews highlighted clean rooms, but there were mentions of dust and issues with the room.
Service
9.28
Multiple reviews praised the staff's kindness and helpfulness.
Location
9.32
The location was frequently mentioned as excellent and convenient for sightseeing.
Room Quality
8.57
Guests found the rooms comfortable and spacious, though some noted issues such as outdated features and high prices.
Amenities
8.8
General sentiment indicates some good amenities, but a few guests expected more like fridges and microwaves.
Value for Money
8.06
Concerns over high prices for meals and rooms, suggesting some guests feel the value could be better.
Food and Beverage
8.81
Positive feedback on breakfast and the bar menu, but a significant complaint on the cost of a dinner meal.
Overall Experience
9.08
Overall positive experiences noted, with numerous guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:12

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Sheraton Grand Sydney Hyde Park with fully-refurbished rooms offering stunning views of Sydney CBD and Hyde Park. Indulge in the comfort of separate bathtub and shower, with select suites featuring a private balcony and spa bath for the ultimate relaxation.

The Gallery Dining Experience

Unwind in the social ambiance of The Gallery, where you can enjoy a morning coffee or afternoon tea in a relaxed setting. Whether it's a quick bite or a leisurely meal, this space is perfect for meeting and dining with friends or colleagues.

Rooftop Health Club and Sheraton Club

Elevate your stay with access to the rooftop Health Club, complete with an indoor heated pool, a 24-hour fitness centre, and an award-winning day spa. For an exclusive experience, visit the Sheraton Club on Level 21 for breathtaking views of Hyde Park, continental breakfast, and evening drinks with canapés.

Book now to elevate your Sydney experience at Sheraton Grand Sydney Hyde Park.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that the charge for self-parking is AUD 65 per day, and valet parking is AUD 95 per day. This includes car park reentry.

Please note a government issued photo identification card is required upon check-in.

Sheraton Club dress code during the evening drinks and canapés service is smart casual with appropriate footwear. Thongs/flip-flops and hotel slippers are not permitted.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4633 reviews
Cleanliness: 8.51
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.81
Overall Experience: 9.08
R
Robyn • couple • au
10
An excellent city experience with delightful surroundings!
Pros:

So close to the city with beautiful views of the park!

Cons:

No thing!

2026-03-14 • via Nuitee
A
Angus • couple • au
7
Great location, comfortable, staff aren’t super friendly
Pros:

Locations, comforts

Cons:

Staff

2026-03-14 • via Nuitee
M
Maxim • couple • au
9
2026-03-13 • via Nuitee
S
Sudqi • family_with_children • ae
10
2026-03-13 • via Nuitee
R
Richard • solo_traveller • au
9
2026-03-13 • via Nuitee
M
Michail • family_with_children • cy
8
2026-03-11 • via Nuitee
A
Allison • couple • au
9
Fabulous hotel in fabulous location
Pros:

beautifully presented

Cons:

nil

2026-03-11 • via Nuitee
D
Dean • solo_traveller • au
10
My stay was characterized by staff professionalism, ease, and comfort.
Pros:

Location, comfort, staff.

Cons:

Parking was expensive.

2026-03-11 • via Nuitee
K
kristina • solo_traveller • au
9
inenjoyed my stay
Pros:

bed was comfortable

Cons:

the interior was a bit dated but still fine

2026-03-10 • via Nuitee
D
Daniel • couple • co
10
2026-03-10 • via Nuitee
G
Geraghty • family_with_children • ie
5
2026-03-09 • via Nuitee
P
Peter • family_with_children • au
10
2026-03-09 • via Nuitee
L
Lauren • couple • au
10
Quality and comfort
Pros:

Lovely clean, big room. Proximity to St James Station to access the airport directly was perfect. Big comfortable bed, double blockout blinds meant a great night’s rest.

Cons:

Nothing

2026-03-09 • via Nuitee
D
Denis Isler • family_with_children • au
10
Pros:

Everything

Cons:

What's not to like

2026-03-09 • via Nuitee
K
Karen • couple • au
9
Venue with it all! Perfect location to walk to theatre, Pitt st mall, Hyde Park.
Pros:

Great location, facilities are great, generous size gym, indoor pool

Cons:

It was all awesome!

2026-03-08 • via Nuitee
I
Ian • couple • au
9
2026-03-08 • via Nuitee
C
Cristina • couple • au
10
2026-03-08 • via Nuitee
P
Peter • couple • gb
6
Good location but hotel needs updating
Pros:

Central location

Cons:

Very grand public areas but rooms very tired and outdated

2026-03-06 • via Nuitee
I
Ivan • couple • rs
3
Not worth 400usd per night
Pros:

Excellent location. Spacious, comfortable rooms.

Cons:

In reality, for 400 USD per night, you get a room with no proper window. It faces a tiny internal courtyard, and by looking out of it you cannot even tell whether it is sunny or raining outside.

Housekeeping was very poor. During our 5-day stay, nobody cleaned the shower drain even once, and hair was left there the entire time. On the last day, housekeeping did not come at all and at 10 p.m. simply slipped a note under the door saying they had not been able to find the time.

A cigarette butt was left on the corridor floor for almost two days.

In the spa area, by the end of the day, used towels pile up into a huge heap. The spa toilet was clogged and out of order. The smell and lack of hygiene were terrible.

2026-03-06 • via Nuitee
J
Josef • solo_traveller • de
9
Tolles Hotel für einen Sydney-Aufenthalt
Pros:

Serh gute Lage, die Zimmer lassen nichts zu wünschen übrig
Schöner Hotelpool
Gerne wieder

2026-03-06 • via Nuitee