Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Comfortable and clean rooms
Cons:
High prices for food and services
Some cleanliness issues noted
Rooms could use improvement, like better amenities

Categories

Cleanliness
8.51
Several reviews highlighted clean rooms, but there were mentions of dust and issues with the room.
Service
9.28
Multiple reviews praised the staff's kindness and helpfulness.
Location
9.32
The location was frequently mentioned as excellent and convenient for sightseeing.
Room Quality
8.57
Guests found the rooms comfortable and spacious, though some noted issues such as outdated features and high prices.
Amenities
8.8
General sentiment indicates some good amenities, but a few guests expected more like fridges and microwaves.
Value for Money
8.06
Concerns over high prices for meals and rooms, suggesting some guests feel the value could be better.
Food and Beverage
8.81
Positive feedback on breakfast and the bar menu, but a significant complaint on the cost of a dinner meal.
Overall Experience
9.08
Overall positive experiences noted, with numerous guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:12

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Sheraton Grand Sydney Hyde Park with fully-refurbished rooms offering stunning views of Sydney CBD and Hyde Park. Indulge in the comfort of separate bathtub and shower, with select suites featuring a private balcony and spa bath for the ultimate relaxation.

The Gallery Dining Experience

Unwind in the social ambiance of The Gallery, where you can enjoy a morning coffee or afternoon tea in a relaxed setting. Whether it's a quick bite or a leisurely meal, this space is perfect for meeting and dining with friends or colleagues.

Rooftop Health Club and Sheraton Club

Elevate your stay with access to the rooftop Health Club, complete with an indoor heated pool, a 24-hour fitness centre, and an award-winning day spa. For an exclusive experience, visit the Sheraton Club on Level 21 for breathtaking views of Hyde Park, continental breakfast, and evening drinks with canapés.

Book now to elevate your Sydney experience at Sheraton Grand Sydney Hyde Park.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that the charge for self-parking is AUD 65 per day, and valet parking is AUD 95 per day. This includes car park reentry.

Please note a government issued photo identification card is required upon check-in.

Sheraton Club dress code during the evening drinks and canapés service is smart casual with appropriate footwear. Thongs/flip-flops and hotel slippers are not permitted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4925 reviews
Cleanliness: 8.51
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.81
Overall Experience: 9.08
M
Michael • solo_traveller • au
10
Pros:

Awsome stay!

Cons:

Executive lounge waa very busy and hard to find seating, would prefer that staff alicates seating as there where tables and s8fas for 4 but just occupied by one person taking all the space

2026-06-27 • via Nuitee
G
Guillermo • extended_group • cl
9
Gran experiencia
Pros:

Ubicación y Personal

Cons:

Desyuno algo lento y congestionado

2026-06-27 • via Nuitee
R
Ronald • couple • au
2
Stayed here for my mothers 60th - spent over $1k for one executive suite and another room. Rooms were great but I can’t
Cons:

The property was clean but the kettle had stains at bottom and shower head was leaking

2026-06-27 • via Nuitee
D
Dan • solo_traveller • au
1
2026-06-27 • via Nuitee
M
Mariechrist • solo_traveller • nc
8
Pros:

Très bon petit déjeuner avec un personnel au petit soin.
Piscine chauffée très agréable au 22 ème étage.
Room service rapide et soigné.

Cons:

A ce prix là avoir une vue sur ..... des murs intérieurs... une grosse déception !

2026-06-25 • via Nuitee
E
Eugene • couple • nz
9
2026-06-25 • via Nuitee
A
Adam • couple • au
9
Always a great hotel
Pros:

Classy

Cons:

Nothing

2026-06-24 • via Nuitee
B
Brian • couple • nz
10
Fabulous!
Pros:

I loved the size of the room and view over the park. The breakfast options are fantastic.

Cons:

Nothing.

2026-06-24 • via Nuitee
J
Jwan • couple • au
10
Cons:

the view of my room

2026-06-24 • via Nuitee
K
Kylie • family_with_children • au
10
exceeded my expectations and will return
Pros:

very comfortable, clean and professional attentive staff. Highly recommend

2026-06-22 • via Nuitee
E
Eve • solo_traveller • au
10
2026-06-22 • via Nuitee
N
niall • couple • au
8
conmfortable
Pros:

The room, Bed and view and the price was a good deal.

Cons:

I didn't like the coffee machine - it was bad coffee its was not nice and the breakfast was very average. I paid extra for the executive breaky on 21. I wont again.

2026-06-22 • via Nuitee
P
patrick • couple • au
10
2026-06-22 • via Nuitee
J
Josette • couple • au
9
Always comfortable and my preferred hotel in Sydney when not too expensive.
Pros:

High standard

2026-06-22 • via Nuitee
N
Nathan • couple • au
9
Pros:

Great location. Close to state theatre, Sydney tower around the corner. Shops and shopping galore within walking distance. Quality was What you would expect from the Sheraton in relation to high standards. Hotel is across from Hyde park so didn’t feel like hussle Bussell despite being in the CBD.

Cons:

Nothing. Had no complaints or even “like to have” observations.

2026-06-22 • via Nuitee
J
Jason • solo_traveller • au
10
Sydney get away
Pros:

Friendly staff, location

Cons:

The bed are not comportable, a little soft not great for our back and the pillow are too soft

2026-06-21 • via Nuitee
F
Fatima • solo_traveller • au
9
Pros:

The location is fantastic and the staff were friendly and helpful. Getting to and from the airport was so easy.

Cons:

The bathroom. The lighting in our bathroom wasn't adjustable and water from the shower kept going out onto the floor.

2026-06-21 • via Nuitee
M
michael • couple • au
7
Very adequate with great access to shopping
Pros:

Position, comfort.

Cons:

Difficult to control shower

2026-06-20 • via Nuitee
P
Priyanka • solo_traveller • au
9
2026-06-19 • via Nuitee
S
Saskia • couple • au
10
2026-06-19 • via Nuitee