Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Comfortable and clean rooms
Cons:
High prices for food and services
Some cleanliness issues noted
Rooms could use improvement, like better amenities

Categories

Cleanliness
8.51
Several reviews highlighted clean rooms, but there were mentions of dust and issues with the room.
Service
9.28
Multiple reviews praised the staff's kindness and helpfulness.
Location
9.32
The location was frequently mentioned as excellent and convenient for sightseeing.
Room Quality
8.57
Guests found the rooms comfortable and spacious, though some noted issues such as outdated features and high prices.
Amenities
8.8
General sentiment indicates some good amenities, but a few guests expected more like fridges and microwaves.
Value for Money
8.06
Concerns over high prices for meals and rooms, suggesting some guests feel the value could be better.
Food and Beverage
8.81
Positive feedback on breakfast and the bar menu, but a significant complaint on the cost of a dinner meal.
Overall Experience
9.08
Overall positive experiences noted, with numerous guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:12

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Sheraton Grand Sydney Hyde Park with fully-refurbished rooms offering stunning views of Sydney CBD and Hyde Park. Indulge in the comfort of separate bathtub and shower, with select suites featuring a private balcony and spa bath for the ultimate relaxation.

The Gallery Dining Experience

Unwind in the social ambiance of The Gallery, where you can enjoy a morning coffee or afternoon tea in a relaxed setting. Whether it's a quick bite or a leisurely meal, this space is perfect for meeting and dining with friends or colleagues.

Rooftop Health Club and Sheraton Club

Elevate your stay with access to the rooftop Health Club, complete with an indoor heated pool, a 24-hour fitness centre, and an award-winning day spa. For an exclusive experience, visit the Sheraton Club on Level 21 for breathtaking views of Hyde Park, continental breakfast, and evening drinks with canapés.

Book now to elevate your Sydney experience at Sheraton Grand Sydney Hyde Park.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that the charge for self-parking is AUD 65 per day, and valet parking is AUD 95 per day. This includes car park reentry.

Please note a government issued photo identification card is required upon check-in.

Sheraton Club dress code during the evening drinks and canapés service is smart casual with appropriate footwear. Thongs/flip-flops and hotel slippers are not permitted.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4846 reviews
Cleanliness: 8.51
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.81
Overall Experience: 9.08
J
Jagwinder • couple • gb
10
2026-06-06 • via Nuitee
C
Craig • couple • au
8
Pros:

Overall the hotel was good. Location, room and breakfast were all good. Staff were excellent.

Cons:

The bathroom we had was good in size however it was starting to show obvious signs of deteriorations - see photos. Really needs attention

2026-06-06 • via Nuitee
J
Jorg-peter • solo_traveller • au
10
2026-06-06 • via Nuitee
P
Philip • couple • au
7
Enjoyable
Pros:

Location
Professional staff

Cons:

We were in room 1102 which had a maintenance door next door The noise from the water works/ treatment was too much and kept us awake. However the staff were kind and gave us a late checkout

2026-06-05 • via Nuitee
L
Lauren • solo_traveller • au
10
2026-06-05 • via Nuitee
T
Taisha • solo_traveller • au
7
2026-06-05 • via Nuitee
J
John • couple • au
9
Allstate was very nice. We definitely recommended. I will definitely stay there again.
Pros:

Location

Cons:

Nothing

2026-06-05 • via Nuitee
S
stacey • couple • au
10
2026-06-04 • via Nuitee
J
Joe • couple • au
8
2026-06-04 • via Nuitee
J
Julie • solo_traveller • au
6
Not as good as my last three times.
Pros:

The hotel is in an extremely convenient location, front desk staff are very professional and super friendly, and the bed is comfortable and room well appointed.

Cons:

The coffee cup was dirty, there wasn't a trash bin in the bathroom and there wasn't any small milk or creamer sachets.

2026-06-04 • via Nuitee
H
Hideki • couple • au
8
2026-06-04 • via Nuitee
M
Maree • couple • au
8
2026-06-03 • via Nuitee
F
Fran • couple • au
8
2026-06-03 • via Nuitee
H
Haonan • couple • au
8
2026-06-02 • via Nuitee
J
John • solo_traveller • au
9
Pros:

Central to everything

Cons:

Pillows too hard

2026-06-02 • via Nuitee
B
Bronwyn • solo_traveller • au
9
2026-06-02 • via Nuitee
T
Tianqi • couple • au
10
2026-06-02 • via Nuitee
R
Rod • solo_traveller • au
10
2026-06-01 • via Nuitee
P
Pardeep • solo_traveller • gb
10
Comfortable space in an energetic city
Pros:

A great location for the shops and to walk to the Harbour and Opera House. Very close to the main shopping area. Good comfortable space and cleanliness and easy to check in and out.

Cons:

The property was good and busy but didn’t feel understaffed or uncomfortable so nothing to report. Great value for money.

2026-06-01 • via Nuitee
A
ann-marie • solo_traveller • au
4
Very disappointing
Pros:

The breakfasts, the gym and most of the staff, all great. The room I finally was allocated - beautiful, quiet and comfortable. Check out process was good and the convenience of the hotel location just perfect.

Cons:

At check-in, despite having already paid for a city view room with a king-sized bed, the receptionist attempted to upsell me to a park view. I declined. When I reached the room, it was not a king-sized room, was noticeably smaller than advertised, and the city view was a concrete wall. The minibar had also been removed, its contents left sitting on the desk with no explanation.
I called guest services twice. No one answered. I then called the concierge, who said he would raise the matter with the manager. I waited fifteen to twenty minutes and called again. I waited again and called a third time. In the interim, a porter brought my luggage and, on hearing my concerns, photographed the room himself. It was the porter, not management, who eventually returned to tell me I was being moved to a different room. That room matched what I had booked and what the website showed.
The following evening I returned after a full day of meetings to find the room had not been serviced.

I would ask the hotel to address the following: room allocations should be checked against bookings before guests arrive; published photographs should reflect the actual room; any changes to in-room amenities should be communicated in advance; guest services should be staffed and able to answer calls; and housekeeping should have a process for confirming rooms have been serviced each day.

The porter who assisted me was helpful and handled a frustrating situation well. Everything around him was not

2026-06-01 • via Nuitee