Hôtel Europe and Spa

Hotels
6.7 (2579 reviews)
29, Rue Buirette , Reims , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Spa/wellness center
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.3
Multiple mentions of poor cleanliness including unclean toilet seats and dust.
Service
8.8
Staff was friendly and responsive to issues raised.
Location
8.8
The hotel is conveniently located near the city center.
Room Quality
5.3
Rooms were described as outdated and had multiple maintenance issues.
Amenities
5.3
Missing basic amenities like soap and the hairdryer was inoperative.
Value for Money
6.8
Overall experience suggests that the quality does not match the price.
Food and Beverage
7.3
Breakfast offerings viewed as too basic.
Overall Experience
7
Mixed feelings; good service but significant cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:30

Property Description

Luxurious Spa for Relaxation: Guests can unwind and rejuvenate in our exclusive spa facility, available for a tranquil experience. Make sure to reserve your spot in advance for a truly pampering session.

Comfortable & Well-equipped Rooms: Our spacious guestrooms are thoughtfully designed with air conditioning, a mini-bar, and a flat-screen cable TV. Rest assured, your stay will be nothing short of comfortable and convenient.

Convenient Location & Parking: Situated near major attractions like Palais du Tau and Reims Convention Centre, our hotel also offers ample parking space for various vehicle types. Explore the city hassle-free and with peace of mind.

Book now for an unforgettable stay at Hôtel Europe and Spa in vibrant Reims.

Important information:

Please note that the express breakfast costs EUR 7 per person.

Please note that the Spa area (hammam & jacuzzi) is only accessible with a reservation for an extra fee of 29€/person (40 minutes).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    Children from 2 years old to 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 2579 reviews
Cleanliness: 4.3
Service: 8.8
Location: 8.8
Room Quality: 5.3
Amenities: 5.3
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 7
M
Martin R 63 • solo_traveller • gb
7
Pros:

Great location, near tram stops but the town centre was walkable anyway

Cons:

My room didn't seem to have been cleaned properly.
On arrival I saw that one of the sachets of coffee was used.
I found 2 toenail clippings on the floor near the bed.
The shower head rail was so loose that the shower wouldn't stay in position, I had to hold the shower head for the duration of my shower.

2026-06-26 • via Nuitee
V
VinckenJ • solo_traveller • be
7
Pros:

Locatie
Prijs in vergelijking met andere hotels.

Cons:

Badkamer met bad. Kon geen bad nemen gezien er geen badstop was. maar ik kon wel een douche nemen. Echter was de houder van de douchekop stuk.🙄

Ontbijt was wat karig.

2026-06-26 • via Nuitee
P
Pascal • couple • fr
7
Hôtel vieillissant mais qui reste confortable. Personnel très agréable.
Pros:

Personnel très agréable : serviable et accueillant.
Hôtel globalement confortable.
Clim opérationnelle malgré son grand âge.
Emplacement au top : à 3 mn du centre ville et 7mn du centre des congrès (à pied)

Cons:

Hôtel qui a du être au top, il y a quelques décennies.
Il reste agréable, mais souffre d'un vieillissement global.
Plancher pas droit, robinet qui fuit, fenêtres en simple vitrage, clim d'un autre âge (mais qui marche bien), ascenseur en panne tout le séjour (5 jours), serviettes élimées.
Quelques détails montrent des rafraichissements pas toujours heureux : peintures qui débordent, trace d'un cadre sur le mur qui montre que ça a été repeint autour avant d'enlever le cadre, trous dans la salle de bain où quelque chose était installé à une autre époque.

2026-06-26 • via Nuitee
R
Rebecca • solo_traveller • gb
7
2026-06-26 • via Nuitee
B
BALE • solo_traveller • fr
3
Plus jamais ici
Pros:

Le personnel est agréable mais ne savait pas comment gérer, l'emplacement en plein coeur des sites culturels.

Cons:

Chambre non nettoyée, des poils et cheveux dans le lavabo, la poubelle sur la table, la table thé/café sale. Nous avons du faire 3 chambre ou en choisir une à peu près bien mais sale quand même. Jamais vu ça. Aucun dédommagement juste "désolée hein vraiment".
J'ai payé une majoration pour ma chambre pour + de confort (+ 50*%) résultat la qualité était plus médiocre que le dernière fois, le personnel n'téiat pas informée de ma majoration.
Petit déjeuner médiocre pour le prix, pas de fruit frais, ni salé convenable, tout en portions individuelles de qualité médiocre, peu de choix et mauvais.

2026-06-25 • via Nuitee
A
AGNES • couple • fr
8
2026-06-25 • via Nuitee
M
Messiaen • family_with_children • fr
6
2026-06-22 • via Nuitee
J
Jacques • couple • be
5
Attendre 2027 pour les restaurations des musées aurait été une meilleure option. La chaleur n’a pas aidé
Pros:

La situation

Cons:

Le minimalisme, la tv qui marche à peine

2026-06-22 • via Nuitee
D
Doris • couple • gb
1
Absolutely avoid it’s completely unhygienic
Pros:

Good location that’s it

Cons:

Absolutely filthy. The carpets are so dusty int he corners they are grey, hairs everywhere, aircon leaking all night, just absolutely unhygienic unsure how it is still open

2026-06-22 • via Nuitee
R
Ricky • extended_group • fr
5
Bonne localisation mais une rénovation générale s'impose
Pros:

Localisation centrale

Cons:

Les chambres ont un sérieux besoin rénovations : peinture, joints de salle de bains, moquettes, état des portes.

2026-06-21 • via Nuitee
P
PROBST • solo_traveller • fr
10
Pros:

L'accueil était parfait !

2026-06-20 • via Nuitee
P
Papazacharias • solo_traveller • gr
8
2026-06-20 • via Nuitee
S
STEVEN • solo_traveller • gb
9
Friendly check in , good breakfast , central location
Pros:

Central with good parking for motorcycle

Cons:

Slightly more than I would pay for a stay , did not use the spa , with a central premium

2026-06-19 • via Nuitee
J
Jérôme • solo_traveller • fr
6
Cons:

Pas de spa en réalité

2026-06-18 • via Nuitee
K
kim • couple • gb
6
Pros:

Location was good, staff were friendly

Cons:

Cleanliness,

2026-06-18 • via Nuitee
M
Marta • family_with_children • es
2
Pros:

Lo único que tiene este hotel es el personal que son gente muy agradable y te ayudan en lo que necesites. Tanto las diferentes recepcionistas como el técnico que había. Además, se nota que las camas son nuevas y los colchones realmente buenos, porque van a usarlas para un nuevo hotel y ese lo van a cerrar. El desayuno y la cocinera geniales.

Cons:

No vayáis. Es un engaño. Las fotos no se corresponden con la realidad actual. Está totalmente desatendido, viejo y sin arreglar. En menos de un año van a cerrar y van a abrir uno nuevo en otro lugar, por eso no arreglan nada de lo que se rompe. Bastante impresentable.

2026-06-16 • via Nuitee
C
coralie • solo_traveller • fr
6
2026-06-16 • via Nuitee
N
Nadine • couple • fr
7
Cons:

Sur quatre. Prises électriques deux seuls fonctionnait

2026-06-14 • via Nuitee
P
Pascal • couple • fr
7
2026-06-14 • via Nuitee
J
Juliette • solo_traveller • fr
6
2026-06-14 • via Nuitee