Extended Stay America Suites - Syracuse - Dewitt

Hotels
Extended Stay America Suites
7.2 (538 reviews)
6630 Old Collamer Road , East Syracuse , us

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty conditions
Unpleasant odors

Categories

Cleanliness
5.28
Multiple reviewers mentioned unclean conditions, including dirty rooms and unpleasant odors.
Service
9.75
The front desk staff was described as helpful and friendly by some guests.
Location
9.29
Guests appreciated the location, noting its convenience despite other issues.
Room Quality
6.74
Issues with room cleanliness and comfort were highlighted, including bed bugs.
Amenities
5.77
Limited amenities mentioned, including lack of breakfast options and overcrowded garbage.
Value for Money
6.23
Guests found the prices misleading relative to the quality of the hotel.
Food and Beverage
6.28
Breakfast options were reported to be very limited and unsatisfactory.
Overall Experience
8.25
Overall disappointing stay, although a few guests noted positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:24

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Syracuse. Cook your favorite meals just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast that includes breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick and easy breakfast option.

Convenient Amenities and Services
Benefit from amenities like free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows. Enjoy the flexibility of weekly complimentary housekeeping and the option for daily housekeeping for a fee.

Book your stay at Extended Stay America - Syracuse - Dewitt now to experience comfort and convenience during your longer stay in East Syracuse.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment. Cash is not accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 538 reviews
Cleanliness: 5.28
Service: 9.75
Location: 9.29
Room Quality: 6.74
Amenities: 5.77
Value for Money: 6.23
Food and Beverage: 6.28
Overall Experience: 8.25
K
Karen family_with_children us
1
Pros:

Not a thing

Cons:

The room was disgusting, dirty. Taped up remote, mattresses upside down. Couldn't close the bathroom door. It was the worst place I had ever stayed

2026-02-14 via Nuitee
J
Jerome family_with_children us
10
2026-02-13 via Nuitee
A
Anna solo_traveller us
10
2026-01-29 via Nuitee
E
Emmanuel solo_traveller us
1
No rooms available when arrived then charged a no show fee.
Pros:

nothing

Cons:

Arrived at the hotel after driving 6 hours to be told there were no rooms available. I was told the 3rd party booking service overbooked rooms. Had to drive around after dark going to 3 hotels before I found one that I could book for the night. Then I was charged a "no show" on my credit card which has not be resolved. Very bad

2026-01-19 via Nuitee
A
Abby family_with_children us
3
Would NOT stay here again and would NOT recommend
Pros:

Beds were comfortable. Rooms were clean. Staff were friendly and as helpful as they could be.

Cons:

My room smelled like someone had JUST smoked a cigarette in there. I have a feeling that people actually live there. Mouse traps in the lobby. There were vicious dogs barking at doors and windows, pot and cigarette smells, pet urine odors all throughout the halls. People smoking pot directly in front of lobby so lobby smelled. Breakfast was packaged muffins and nutri-grain bars and coffee. Staff at front desk said she was new and was clearly struggling. She got the job done, but why on earth would they put someone that was new at check-in time on a Friday of the local huge college’s family weekend?

2026-01-19 via Nuitee
J
jessica family_with_children us
3
Pros:

The girl at the front desk was super sweet. Breakfast was a quick grab and go.

Cons:

The bed sheets had lipstick stains. Looked like blood on the wall in the far back right corner. Water or soda spots on the floors. Bathroom floors had hair on them.

2026-01-19 via Nuitee
J
Jacob solo_traveller us
4
Reduce the cost.Repair the facility, readily give towels, extra chair upon request
Pros:

The so call breakfast is Horrible!!!

Cons:

I am DISSATISFIED, disappointed.
It was extra expensive than I expected.
The lights in the room are like a disco hall.They are broken!!They needed to have changed them before allocating the room to me.
They affected my eyes😞👎🏼
The hallway stinks.
The card key does not work in all exterior doors.
You knock, you call, the response is relaxed!!
The stove in the room is bad yet it was the main reason I had gone so as to cook my own meals.
It is hard to make a simple request to the front desk…!It takes them a call to the manager even a small request of an obvious item such as a chair…!!

2026-01-19 via Nuitee
P
Pizarro Casanova family_with_children us
4
Pros:

They help you to get kitchen supplies.

Cons:

It's nothing like the picture, don't have a gym or swimming pool and was dirty also didn't saw the free breakfast or coffee.

2026-01-19 via Nuitee
J
John solo_traveller us
8
It was ok
Pros:

The room was nice

Cons:

To many just hanging out in parking lot at 2 in the morning definitely lock your car and take valuable stuff

2026-01-19 via Nuitee
D
Detlor family_with_children us
1
🤢🤮🤢🤮
Pros:

nothing

Cons:

hidden deposit that is refundable but you won't see it for 7-10 days after your stay, they won't say anything on the app yet once you get there it's a different story. and they refuse to accept cash. the staff and there attitude is very off putting and unpleasurable. once I got to my room I did the flat iron test on a corner of the bed and found that they have bed bugs as well, went notified the desk and they absolutely refused to give me a full refund of my deposit and room rate. I highly do not recommend staying here

2026-01-03 via Nuitee
R
Rachelle couple us
3
2025-12-29 via Nuitee
A
Alvergia solo_traveller us
6
2025-12-21 via Nuitee
W
Walker family_with_children us
6
2025-12-13 via Nuitee
C
Chatt family_with_children us
8
Great stay
Pros:

The location was excellent. The front desk staff was helpful and friendly.

Cons:

I didn't particularly like the smell of weed in the halls but I don't expect nothing less as I also work at a hotel where I live.

2025-12-10 via Nuitee
A
Anna-Marie couple us
1
Disappointing
Pros:

Location

Cons:

Dirty, no breakfast, no amenities, seemed to be a place for the homeless

2025-12-04 via Nuitee
M
Mary family_with_children us
4
Very disappointed, luckily we were only there for one night on our way home.
Pros:

The breakfast was terrible (packages of instant oatmeal, muffins, Nutrigrain bars, coffee and tea.

Cons:

Even though the rooms in our hallway were non smoking the odor was heavy with smoking and we even saw a cigarette butt on the hallway floor.

2025-12-03 via Nuitee
H
Harrigan family_with_children us
5
Pros:

Second floor smells like dog urine

2025-11-28 via Nuitee
C
Christine couple us
10
2025-11-23 via Nuitee
J
John family_with_children us
6
2025-11-15 via Nuitee
S
Short family_with_children us
10
2025-11-13 via Nuitee