Extended Stay America Suites - Rochester - Henrietta

Hotels
•
Extended Stay America Suites
7 (382 reviews)
700 Commons Way , Ridgeland , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Visual aids: Braille
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Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor amenities
Lack of cleanliness

Categories

Cleanliness
5
Numerous complaints about dirtiness and unclean rooms.
Service
10
Staff were noted as helpful and pleasant despite issues.
Location
10
Good location mentioned in more than one review.
Room Quality
6
Rooms described as old, dirty, and lacking basic amenities.
Amenities
7
Limited amenities with major complaints about breakfast.
Value for Money
7
Guests indicated that it felt overpriced given the conditions.
Food and Beverage
5
Repeated mentions of poor breakfast options.
Overall Experience
6
General dissatisfaction noted, many guests left early.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:00

Property Description

Fully Equipped Kitchens
Each room at Extended Stay America - Rochester features a fully equipped kitchen, perfect for longer stays. With a stovetop, microwave, and fridge, guests can enjoy the convenience of preparing their meals just like at home.

Complimentary Breakfast
Start your day right with a free grab-and-go breakfast offered at the hotel. From breakfast bars to hot cereal, there's something to satisfy every palate. Enjoy a cup of coffee or tea before heading out to explore Rochester.

Convenient Amenities
With free WiFi, laundry facilities, and upgraded bedding, guests can enjoy a comfortable and hassle-free stay. The 24-hour front desk is always available to assist you, making sure your needs are met promptly.

Book your stay at Extended Stay America - Rochester for a relaxing and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepteGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7
Based on 382 reviews
Cleanliness: 5
Service: 10
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 7
Food and Beverage: 5
Overall Experience: 6
A
Amva • couple • us
10
2026-02-10 • via Nuitee
G
Giovanni • solo_traveller • us
7
2026-01-27 • via Nuitee
A
Almendarez • couple • us
8
Overall, I’m pleased and I’ll stay again, thank you!!
Pros:

The location, the kitchenette, private bathroom, the bed, the employee’s, the breakfast bar!

Cons:

The common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant, mopping and vacuuming.

2026-01-22 • via Nuitee
M
Manuel • extended_group • us
8
Pros:

The stovetop and a little larger than average rooms

Cons:

Breakfast was a joke. Had coffee and breakfast bars. That was it. Aldo not the cleanest. I think because of age decay not really sanitary issues.

2026-01-19 • via Nuitee
B
Brodick • couple • us
2
2026-01-19 • via Nuitee
P
PK DAVEY • family_with_children • us
1
Pros:

The bed was clean and comfortable

Cons:

Just the overwhelming smell of weed from 10pm-7am when we left. The facility is so run down. Our dresser drawers broken and opened, veneer peeling off the end table. Free breakfast was granola bar, oatmeal and hot water and instant coffee not that I would've have eaten anything in this Facility.

2026-01-19 • via Nuitee
R
Robinson • couple • us
1
2026-01-17 • via Nuitee
M
Moss • family_with_children • us
10
2026-01-10 • via Nuitee
E
ELIZABETH JOHNS • family_with_children • us
7
2026-01-06 • via Nuitee
V
Velyn • family_with_children • us
10
2026-01-05 • via Nuitee
B
Burnette • solo_traveller • us
4
I was checked in to a dirty room first. Food and dirty towels, bed unmaid
Pros:

The Room was fine

Cons:

The headboard fell off the wall while I was sleeping.

2026-01-03 • via Nuitee
S
Swank • family_with_children • us
10
Pros:

It looked like miniature apartments.

Cons:

Didn't have fluffy pillows

2025-12-23 • via Nuitee
B
Bailey • couple • us
10
2025-12-18 • via Nuitee
T
Thomas • couple • us
1
Pros:

The property is a welfare hotel. We left after seeing the room for real. Manager was VERY nice and professional in helping is cancel our reservation.

Cons:

The property is a welfare hotel. We left after seeing the room for real. Manager was VERY nice and professional in helping is cancel our reservation.

2025-12-15 • via Nuitee
J
Joseph • family_with_children • us
7
Pros:

Price on location.

Cons:

Said room will be ready in 15 minutes. She went on one, she happened, come back in an hour. The room hadn't been touched yet.

2025-11-28 • via Nuitee
J
jean paul • couple • us
8
2025-11-24 • via Nuitee
M
Michael • family_with_children • us
4
2025-11-21 • via Nuitee
E
Eugene • couple • us
1
will never stay there again
Pros:

bed was decent

Cons:

room was not ready. breakfast sucked. unless you you consider a granola bar breakfast

2025-11-17 • via Nuitee
J
Jordan • couple • us
1
Terrible
Pros:

Nothing

Cons:

Dirty run down didn’t stay the second night.

2025-10-27 • via Nuitee
T
Tina • couple • us
5
Disappointing and expected clean and tidy, not run down, dingy. For the price update!
Pros:

Large room. Staff very helpful and pleasant, and extra care by them.

Cons:

No breakfast, just oatmeal, breakfast bar, only coffee. Needs updated very badly, smells, walls, bedding, all outdated and very run down.

2025-10-05 • via Nuitee