Hyatt Place Richmond - Innsbrook

Hotels
Hyatt Place
7.6 (775 reviews)
4100 Cox Road , Short Pump , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and nicely decorated rooms
Friendly staff
Great location near restaurants
Delicious breakfast
Cons:
Rooms not properly cleaned
Outdated facilities
Lack of helpful customer service
Noise issues at night

Categories

Cleanliness
6.3
Mixed sentiments; some rooms not properly cleaned and issues noted.
Service
7.77
Service was friendly, but some guest experiences highlighted a lack of helpfulness.
Location
8.3
Location very convenient; close to restaurants and attractions.
Room Quality
7.76
Rooms were clean and comfortable, but some mentioned issues with renovations.
Amenities
7.29
Breakfast received positive feedback, but overall amenities were lacking.
Value for Money
7.25
Value was appreciated but noted as slightly expensive for the quality.
Food and Beverage
8.29
Breakfast options were positively highlighted as delicious.
Overall Experience
7.86
Overall experience mixed; some guests enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated near Interstate 64, this Glen Allen hotel provides easy access to major attractions and the Short Pump shopping center just 3.2 km away.

Comfortable Accommodation
Each guest room is equipped with a seating area, refrigerator, and work desk, ensuring a cozy stay for all visitors.

Modern Amenities
Guests can enjoy complimentary WiFi, relax by the seasonal outdoor pool, work out in the fitness center, and utilize the business center for any professional needs.

Book now to experience a perfect blend of convenience and comfort during your stay at our Glen Allen hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 775 reviews
Cleanliness: 6.3
Service: 7.77
Location: 8.3
Room Quality: 7.76
Amenities: 7.29
Value for Money: 7.25
Food and Beverage: 8.29
Overall Experience: 7.86
F
Flyer519649 NONE
8
For the job
Pros:

Great location. Plenty of places to eat at. Just under an hour to North Anna Power Station. Many things to do in the area. I had to leave before breakfast every day.

2026-08-15 via Tripadvisor
L
Lawanda family_with_children us
7
Over all it was clean, quiet and comfortable.
Pros:

I like that the staff at check-in were very nice and welcoming. They even had jokes that made me laugh.

Cons:

I didn't like that there was only one elevator working and by the end of my stay it sounded like it was dying.

2026-08-15 via Nuitee
K
Kathleen couple us
4
Pros:

decent breakfast included

Cons:

air conditioner was noisy and dripped all night. This is the second time we had an air conditioner that made too much noise. Both times the rooms were damp. We will not stay here again.

2026-08-13 via Nuitee
T
Tiffany couple us
10
2026-08-12 via Nuitee
K
Katina couple us
8
2026-08-12 via Nuitee
S
Shannon couple us
6
Decent place but I would look elsewhere next time.
Pros:

I liked the looked of the property, along with the breakfast. The beds were very comfortable and the breakfast was very good!

Cons:

My room had old food (pretzels) left on the floor by the bed that my dog immediately got ahold of. I found a ring on the floor near the ironing board and gave it to the front desk lady. Everybody, except the day shift gentlemen, seemed to hate their job- not very friendly or inviting. I stayed on the 2nd floor, and it took the shower a full 7 minutes to heat up, which was inconvenient, and the sink water would never get hot.

2026-08-11 via Nuitee
P
Phil couple us
9
Very satisfying property
Pros:

Area

Cons:

The rate was higher than expected

2026-08-10 via Nuitee
B
Bobby solo_traveller us
7
2026-08-07 via Nuitee
D
Danika solo_traveller us
10
2026-08-04 via Nuitee
M
Myra couple us
8
Pros:

Breakfast was good. Some of the items ran out before breakfast was over and they were not replenished.

2026-08-04 via Nuitee
S
Steen Jr solo_traveller us
6
Pros:

Really enjoyed the oceanfront property, close to most things, within driving distance to others.

Cons:

Was a little smaller than we were expecting for a "deluxe" room. Without the curtains open it was a little dark in the room, even with the lights on.

2026-08-03 via Nuitee
C
Colton couple us
4
Uncomfortable
Pros:

The location was good

Cons:

The room had a weird smell when we watched in. I wasn’t confident the sheets had been changed so I ended up sleeping on top of the bedding fully clothed. The shower was gross.

2026-08-03 via Nuitee
S
Shannon couple us
4
Good location. Bad smell.
Pros:

Location was very good. On the quieter side of the interstate. Close to restaurants and stores. Plenty of parking

Cons:

It smelled unpleasant and the air was stale as if there was no kind of circulation. It smelled like there was a water leak and they were trying to dry it.

2026-08-03 via Nuitee
A
ahansen109 NONE Attleboro, Massachusetts
4
Worked to sleep one night, but disappointing for a Hyatt
Pros:

Location was good right off the highway and parking was easy. Bed was comfortable. Everything else was disappointing including a horrible sewage smell when entering the hotel and the condition of our bathroom. The door would not close past the toilet without getting stuck against it. Common areas were not cleaned well with trash sitting outside of doors from when we checked in to checking out the next day.

2026-08-02 via Tripadvisor
R
Reginald J Lewis solo_traveller us
10
Pros:

Very nice location

Cons:

N/A

2026-08-02 via Nuitee
B
brendabB9676PZ NONE
4
Better off sleeping in a tent
Pros:

We will not return to this hotel. The front desk staff person, Chris, was dismissive and didn't seem to care if we were satisfied customers. The room was as humid as a rainforest, no matter what we did with the a/c. One of the two elevators did not operate the entire time -- and it was an almost full hotel. No one told us about the elevator we had to figure it out ourselves. They claim to have a bar -- they have happy hour, but we never figured out what they serve because when I requested a cocktail, I was told they didn't have mixed drinks just pre packacked things. (The staff person waved vaguely in the direction of the so-called bar area, but never offered anything else or explain what he meant. No sale.) Complaints about the a/c received a response of "we'll put it on the list".

2026-07-23 via Tripadvisor
B
Browne couple us
10
2026-07-23 via Nuitee
A
Audrey family_with_children us
6
Overall decent stay; clean and good location
Pros:

Area around the property is quiet. Hotel is tucked away so it feels private. The grounds and lobby was clean. Staff was friendly and professional.

Cons:

Room was clean but felt musty and damp.

2026-07-23 via Nuitee
N
Neema couple us
8
2026-07-22 via Nuitee
R
Rhonda family_with_children us
9
Very enjoyable. Would stay there again.
Pros:

The location is fantastic. It is clean and roomy.

Cons:

The fact they don’t clean the rooms
every day, only every other day. Our trash cans were full and we ran out of towels.

2026-07-20 via Nuitee