Le Phénix Hôtel

Hotels
8.7 (1470 reviews)
7 Quai De Bondy , Lyon , fr

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Comfortable beds
Good breakfast options
Cons:
Cleanliness issues in bathrooms
Room quality concerns in specific areas
High parking fees

Categories

Cleanliness
8.01
Some comments noted cleanliness issues, particularly in bathrooms.
Service
9.48
Many reviews praised the staff for being friendly and helpful.
Location
9.52
Multiple reviews highlight great locations with easy access to attractions.
Room Quality
7.47
Several guests mentioned room quality issues, especially in some specific rooms.
Amenities
8.5
Amenities were generally good, but some upgrades were suggested.
Value for Money
8.46
Value perceived as reasonable given the location and service, but some mentioned high parking fees.
Food and Beverage
9.01
Breakfast and dining options received favorable mentions, though some noted room for improvement.
Overall Experience
9.18
Overall positive experiences shared, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:04

Property Description

Central Location in Old Town of Lyon
Le Phénix Hôtel, nestled in the heart of Lyon's old town, offers a convenient stay with easy access to public transportation and key attractions.

Comfortable Rooms with Modern Amenities
Experience a relaxing stay in air-conditioned rooms featuring free WiFi, private bathrooms, and flat-screen TVs with satellite channels for your entertainment.

Convenient Services and Facilities
Indulge in breakfast served in a charming glass-roofed room, unwind at the hotel bar, and enjoy the round-the-clock assistance of the 24-hour reception.

Ready to immerse yourself in the charm of Lyon? Book your stay at Le Phénix Hôtel now and make unforgettable memories in this vibrant city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LYS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1470 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 9.18
M
Marcy • couple • us
10
Pros:

Great location

2026-05-30 • via Nuitee
A
Anne-Lise • solo_traveller • fr
9
2026-05-27 • via Nuitee
C
Christopher • extended_group • ca
10
Excellent introduction to Lyon
Pros:

Location, staff and the room. The breakfast was also good

2026-05-26 • via Nuitee
D
Dennis • solo_traveller • au
5
Pros:

Location

Cons:

Noise.
Shower no good and dangerous

2026-05-26 • via Nuitee
B
Benita • extended_group • ch
5
Lage Top, Zimmer flop...Eingangsbereich sehr ansprechend, Bereich zu den ZImmern und das Zimmer alt!
Pros:

DIe Lage und der Eingangs-Fürhstücksbereich

Cons:

Zuerst wurden wir in ein sehr kleines Zimmer mit einem kleinen Bett (140cm) gesteckt-ähnlich einer Besenkammer und schlechtem Geruch. Erst auf wiederholten Nachdruck wurde uns ein anderes/grösseres Zimmer zum gleichen Preis angeboten. Personal war nicht sehr hilfsbereit, Wasser für's Zimmer musste an der Bar geholt werden. Abflusspropfen ist steckengeblieben.

2026-05-25 • via Nuitee
F
fiorenza • solo_traveller • it
8
2026-05-24 • via Nuitee
Z
Zea • solo_traveller • au
10
Amazing hotel, beautiful spaces, great location.
Pros:

Le Phenix hotel is beautiful, really lovely spaces, great room and comfy beds and linen. Great location on the river, super close to the best parts of the old town area. Lots of bars and restaurants close by, and the metro is walking distance. I would highly recommend staying here, it was perfect!

2026-05-24 • via Nuitee
S
Santiago T • couple • cl
10
Excelente estadia en Lyon
Pros:

Excelente ubicación. Habitación grande y comoda.

2026-05-23 • via Nuitee
J
JEAN PIERRE • solo_traveller • ca
8
2026-05-21 • via Nuitee
M
Michael • couple • ca
10
It was a nice place to land after long days perusing the city.
Pros:

It was very clean and comfortable and the he staff was exceptional.

Cons:

There was nothing we didn’t like.

2026-05-21 • via Nuitee
F
Florence • couple • fr
8
2026-05-19 • via Nuitee
P
Philippe DXB • couple • ae
6
Great location but priced at the higher end considering the services available.
Pros:

The hotel is well located, in a prime area of the city, and we had a nice room overlooking the river which was quite enjoyable.
We took the breakfast option with the room and that also was good. We had our coffee and pastries sitting next to the big glass window in the restaurant area, where you can see what's happening in the street. The reception staff was helpful and very pleasant. There is free water available, but it only comes in a glass bottle which needs to be collected from the reception - as a reflection of the hotel's sustainability and environment friendly policy.

Cons:

The room was rather big but looked bare, with few amenities (no toiletry kits aside from the soaps in refillable bottles, no small towels, no coffee machine, no ironing board). The TV was not smart and for English speakers there were only a couple of English channels. No room service.
The bathroom was strangely designed with water splattering off the tub when taking a shower, and very low water pressure. The shower head looked tired and definitely needed a replacement. The tub featured a built-in jacuzzi (not sure why).

2026-05-18 • via Nuitee
C
Claudia • extended_group • ch
9
2026-05-16 • via Nuitee
C
Cathleen • solo_traveller • us
8
The hotel was very nice and a good value. The staff was very helpful. Loved the extras like water for the room.
Pros:

Very clean and the staff was very helpful.

Cons:

The area around the hotel was not the best.

2026-05-16 • via Nuitee
R
riccardo • solo_traveller • it
8
2026-05-15 • via Nuitee
A
Anton • solo_traveller • de
10
2026-05-14 • via Nuitee
C
Clara • solo_traveller • ar
10
Muy lindo hotel para visitar Lyon
Pros:

Me gusto mucho la atención del personal; siempre con una sonrisa y dispuestos a ayudar en todo. Impecable la limpieza del hotel y muy buen gusto en su decoración.

Cons:

Nada. Todo muy bien.

2026-05-13 • via Nuitee
S
Suzanne • solo_traveller • gb
8
Pros:

Good location. Nice room. Very helpful, friendly staff. Good parking.

Cons:

Bath plug did not work so could not have a bath. For breakfast, the glasses for juice and water are tiny so need many refills.

2026-05-12 • via Nuitee
K
KARL • couple • us
10
2026-05-11 • via Nuitee
G
Gallo • couple • it
7
Buona soluzione vicino al centro, un po’ caro
Pros:

Vicino al centro, stanza e bagno grandi e comodi

Cons:

La difficolta nel lasciare la macchina davanti anche solo per scaricare le valigie

2026-05-11 • via Nuitee